点评:after looking for 2 hours as adres was wrong enteed everything was damaged like after party owner phone number didnt exist .contact booking.com 4 hours later 3 errored links for new acomondation from them .we been alocated 30 min away in hotel in one room 4 people .refunded 26 pound just for difference .If we knew we would book something by our self closer to beach with fridge as all food went to bin we suposed to be in caravan with fridge so we took food with us. Kids in the car during the night 4 hr in cold tired.guy from booking been sending us to different adreses not caravans just closed reception so we could not book anything there.paid for petrol more but they just refund the difference even that they said they will redund for both accomodation as it wasnt our fault .dont book with them customer service crap and rude.guy was laughing to me when I asked for email on my claim that if he find time and understand what I wrote he will respond .Even that I was writen by chat gpt to not do mistakes verry profesional. Never will book with them again scamers !!!!!!!!!!!!!!!!!!!!!!
翻译:由于地址错误,我们找了 2 个小时,但所有东西都损坏了,比如派对主人的电话号码不存在。4 小时后,我们联系 booking.com,他们发来的 3 个新住宿链接都是错误的。我们被安排在 30 分钟路程外的酒店,一个房间里住 4 个人。只退还了 26 英镑的差价。如果我们知道的话,我们会自己预订一些靠近海滩且有冰箱的房间,因为所有食物都扔进了垃圾桶,我们应该住在有冰箱的大篷车里,所以我们带了食物。孩子们晚上在车里待了四个小时,又冷又累。预订那边的人把我们送到了不同的地址,不是房车,前台也关了,所以我们没法在那里预订任何东西。他们又付了汽油费,但他们只退了差价,还说会赔偿两处住宿的费用,因为这不是我们的错。千万别在他们那里预订,他们的客户服务太差劲了。我要求他们发邮件说明我的情况,他居然还笑我,说如果他有时间并且理解我写的内容,就会回复。即使我是通过聊天助手写的,不要犯错误,他还是挺专业的。再也不会在他们那里预订了,骗子!!!!!!!!!!!!!!!