点评:Disappointing service. This is advertised as a family friendly environment where lots of parents bring their children and mums come with their babies. But they made it pretty clear (with a big bold sign on the counter they would not provide hot water to anyone) I.e. so mums could heat up babies bottles or mix a meal for an older child. Other cafes have facilities I.e. bottle warmer, or a small microwave for mums to heat up food. Simple things that would make life easier when taking your family out to a FAMILY FRIENDLY environment.
Myself, I just wanted a teapot of boiling water or a cup of hot water to add my special brew tea bag to. No the manager wouldn’t do that under no circumstances but, he said he would take my tea bag and pop it in a cup of boiling hot water (with out milk) and charge me a £1 for that. So he was happy to provide the boiling hot water which was against his policy and charge me. I think he was making up his own rules when it suited him. Not a nice man at all and he lets the whole place down.
翻译:服务令人失望。这家咖啡馆宣传说是家庭友好型环境,很多父母带着孩子来,妈妈们也带着婴儿来。但他们明确表示(柜台上挂着一个醒目的大牌子),他们不提供热水,也就是说,妈妈们可以加热奶瓶或为大一点的孩子准备餐食。其他咖啡馆有暖奶器或小型微波炉等设施,方便妈妈们加热食物。这些简单的设施能让带家人去家庭友好型环境时的生活更轻松。
我当时只想喝一壶开水或一杯热水,放进我的特制茶包。经理无论如何都不会这么做,但他却说可以把我的茶包放进一杯开水里(不加牛奶),然后收我1英镑。所以他很乐意提供开水,这违反了他的规定,而且还要收我钱。我觉得他是在自作主张,只为自己找个合适的地方。他根本不是一个好人,他让整个地方都失望了。