A List Priority Customer Belittled and made feel embarrassed. Extreme poor form. - National Garden Exhibition Centre (Kilquade) - National Garden Exhibition Centre - 79条旅客点评与比价

Suzi O

A List Priority Customer Belittled and made feel embarrassed. Extreme poor form.

National Garden Exhibition Centre的点评

2026年11月08日发布于: 海外

点评：I went to kilquade arboretum with my 2 sisters today. We were all excited about the Christmas section and as A lists we were really happy about getting €10 off after spending €50 in the Christmas section. We went around the Christmas section admiring all the different products, lights, accessories, Christmas trees. We picked out our favourite bits and eventually headed towards the tills. I produced my A list priority card and the girl serving me explained I needed to download the app. She helped me download the app and I received my €10 off having well spent over €50. My sister on the other hand produced her A list priority card and it was scanned but did not receive the €10 off. She was embarrassed and upset about how she felt belittled by the whole process. She was made feel like she was asking for some thing that she wasn’t entitled to. She felt so awkward, embarrassed and humiliated that she just needed to get out of the shop. She paid well over €50 and did not receive the €10 off. I spoke with the manager and he stated it was equal and fair but it was not equal or fair. Nobody should feel embarrassed and humiliated when they are just looking for a good deal with their priority A List card. I witnessed the whole event and cannot believe how poorly my sister and I were treated. The manager stated that she was still a priority A listed customer but did not receive any discount off her purchase. This is purely an ill adequate approach to how customers should be treated.
Suzi O Kelly 0879744688
I would appreciate a call back so this episode can be addressed and resolved in a mannerly fashion.

翻译：今天，我和两个姐妹一起去了Kilquade植物园。我们都对圣诞商品区充满了期待；作为A级会员，在圣诞区消费满50欧元后还能享受10欧元的折扣，这让我们格外开心。我们逛遍了整个圣诞区，欣赏着各式各样的商品、灯饰、配饰以及圣诞树。挑选出心仪的物品后，我们便朝收银台走去。我出示了我的A级会员卡，负责接待我的店员解释说我需要先下载该应用程序才行。她帮我下载了应用程序，由于我消费额超过了50欧元，便成功获得了10欧元的折扣。而我的姐姐则拿出了她的A级优先会员卡，虽然卡片也成功被扫描，但她却没有得到那10欧元的优惠。整个过程让她感到备受轻视，既尴尬又难过。她觉得自己在被当作一个试图索取本不该属于自己的好处的人。那种局促、难堪与屈辱感让她简直只想立刻逃离那家商店。她支付的金额远远超过了50欧元，但却没有享受到10欧元的折扣。我与经理交谈过，他称这样的处理是公平合理的，但实际上既不公平也不合理。任何人使用Priority A List会员卡寻求优惠时，都不应感到尴尬或受辱。我亲眼目睹了整个过程，实在难以置信我和妹妹受到的待遇竟如此恶劣。经理虽然声称她仍是Priority A List的会员，但她购买商品时却丝毫没有得到任何折扣。这种处理方式显然未能妥善对待客户。
苏西·奥·凯利 0879744688
希望能接到您的回电，以便以恰当的方式处理并解决此问题。

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