旅行
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thearcher20****
Packaging Feedback: A Disappointing Gift Experience
ARRAN Sense of Scotland的点评
点评：When I placed my order, I paid for two gift boxes and received free gift wrapping since my purchase exceeded £60. I bought these boxes to give my cousins individual gifts. To avoid misunderstandings, I emailed them on Sunday to confirm that each product should be placed in its own box. Even though I sent an email on Sunday and I requested not to receive a call back, I still expected a response or an additional email about the boxes. Unfortunately, I did not receive any reply to my email. I even completed a contact form on their website regarding the packaging of my order.
When the package arrived, I found that everything had been packed together in one box as you can see in the photo, despite having ordered two gift boxes and free gift wrapping. Although the items themselves arrived in perfect condition, and I appreciate the complimentary lotion you provided as a gift with my purchase, I was surprised by the packaging choice. Had I known that the boxes would be too large for the items I bought, I would have appreciated an email from your team offering alternative options—such as informing me that the boxes were larger than necessary, asking if I still wanted two boxes, suggesting a refund for the boxes, or offering to use the free gift wrapping that came with my order.
The product packaging is simple and elegant, which I really appreciate, but now, instead of being able to give each cousin their own gift box, I am left with only one presentable package, which doesn’t fit my original plan. While £10 for the two boxes isn’t much, the primary reason for purchasing them was to create a thoughtful gift for my cousins this Sunday. This experience has been disappointing, especially given that I tried to prevent this issue by contacting you beforehand.
Overall, while I am pleased with the quality of the products and the thoughtful packaging, I hope the team can improve communication and ensure that special instructions are followed more closely in the future. Thank you for considering my feedback.
When the package arrived, I found that everything had been packed together in one box as you can see in the photo, despite having ordered two gift boxes and free gift wrapping. Although the items themselves arrived in perfect condition, and I appreciate the complimentary lotion you provided as a gift with my purchase, I was surprised by the packaging choice. Had I known that the boxes would be too large for the items I bought, I would have appreciated an email from your team offering alternative options—such as informing me that the boxes were larger than necessary, asking if I still wanted two boxes, suggesting a refund for the boxes, or offering to use the free gift wrapping that came with my order.
The product packaging is simple and elegant, which I really appreciate, but now, instead of being able to give each cousin their own gift box, I am left with only one presentable package, which doesn’t fit my original plan. While £10 for the two boxes isn’t much, the primary reason for purchasing them was to create a thoughtful gift for my cousins this Sunday. This experience has been disappointing, especially given that I tried to prevent this issue by contacting you beforehand.
Overall, while I am pleased with the quality of the products and the thoughtful packaging, I hope the team can improve communication and ensure that special instructions are followed more closely in the future. Thank you for considering my feedback.
翻译：当我下订单时，我支付了两个礼盒的费用，并获得了免费的礼品包装，因为我的购买量超过了 60 英镑。我买了这些礼盒送给我的表弟表妹们。为了避免误解，我在周日给他们发了一封电子邮件，确认每件产品都应该放在自己的盒子里。尽管我在周日发送了一封电子邮件，并要求不要收到回电，但我仍然希望得到回复或关于礼盒的另一封电子邮件。不幸的是，我没有收到任何电子邮件的回复。我甚至在他们的网站上填写了一份关于我订单包装的联系表。
包裹到达时，我发现所有东西都被装在一个盒子里，如您在照片中看到的那样，尽管我订购了两个礼盒和免费的礼品包装。虽然物品本身完好无损，我很感激你们在购买时赠送的免费乳液，但我对包装的选择感到惊讶。如果我知道这些盒子对于我购买的物品来说太大，我会很感激你们团队发一封电子邮件提供其他选择——例如通知我盒子太大，询问我是否仍然想要两个盒子，建议退还盒子，或者提供使用订单附带的免费礼品包装。
产品包装简洁优雅，我真的很感激，但现在，我不能给每个表兄弟一个自己的礼盒，只剩下一个像样的包装，这不符合我最初的计划。虽然两个盒子 10 英镑并不多，但购买它们的主要原因是想在这个周日为我的表兄弟们准备一份贴心的礼物。这次经历令人失望，尤其是考虑到我试图通过事先联系你们来避免这个问题。
总的来说，虽然我对产品的质量和周到的包装感到满意，但我希望团队能够改善沟通，确保将来更严格地遵循特殊说明。感谢您考虑我的反馈。
包裹到达时，我发现所有东西都被装在一个盒子里，如您在照片中看到的那样，尽管我订购了两个礼盒和免费的礼品包装。虽然物品本身完好无损，我很感激你们在购买时赠送的免费乳液，但我对包装的选择感到惊讶。如果我知道这些盒子对于我购买的物品来说太大，我会很感激你们团队发一封电子邮件提供其他选择——例如通知我盒子太大，询问我是否仍然想要两个盒子，建议退还盒子，或者提供使用订单附带的免费礼品包装。
产品包装简洁优雅，我真的很感激，但现在，我不能给每个表兄弟一个自己的礼盒，只剩下一个像样的包装，这不符合我最初的计划。虽然两个盒子 10 英镑并不多，但购买它们的主要原因是想在这个周日为我的表兄弟们准备一份贴心的礼物。这次经历令人失望，尤其是考虑到我试图通过事先联系你们来避免这个问题。
总的来说，虽然我对产品的质量和周到的包装感到满意，但我希望团队能够改善沟通，确保将来更严格地遵循特殊说明。感谢您考虑我的反馈。
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