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Asad A
Sadden and unhappy.
Dallas Rafting的点评
点评：A family of 23 purchased a rafting package, but we were deeply disappointed and shocked by the representative named Pachi. He drove us in a small van with over 25 people and then took us on a dangerous mountain road, which was very unsettling.
When we arrived at the rafting site, Pachi told us to wait. It was a very hot and sunny day, with temperatures reaching 34°C, and we had many small children with us. Despite this, he kept us waiting for over an hour. At the time, there were no other customers, but suddenly, three buses full of people arrived, and he began serving them, leaving us stranded.
We spoke to Pachi about his behavior, but he was rude, arrogant, and disrespectful.
Additionally, we did not receive proper service. The boat provided to us was old and damaged, even though there were plenty of new boats available. Pachi refused to offer us one of the new boats.
Afterward, we spoke to the manager, but he pretended not to understand English, which led us to believe our complaint was not taken seriously.
We would like to suggest that customers be treated with respect, their wishes and feelings be considered, and most importantly, their safety be prioritized.
We strongly feel that Mr. Pachi’s behavior was racially motivated.
When we arrived at the rafting site, Pachi told us to wait. It was a very hot and sunny day, with temperatures reaching 34°C, and we had many small children with us. Despite this, he kept us waiting for over an hour. At the time, there were no other customers, but suddenly, three buses full of people arrived, and he began serving them, leaving us stranded.
We spoke to Pachi about his behavior, but he was rude, arrogant, and disrespectful.
Additionally, we did not receive proper service. The boat provided to us was old and damaged, even though there were plenty of new boats available. Pachi refused to offer us one of the new boats.
Afterward, we spoke to the manager, but he pretended not to understand English, which led us to believe our complaint was not taken seriously.
We would like to suggest that customers be treated with respect, their wishes and feelings be considered, and most importantly, their safety be prioritized.
We strongly feel that Mr. Pachi’s behavior was racially motivated.
翻译：一家23口人购买了漂流套餐，但我们对一位名叫Pachi的客服人员深感失望和震惊。他开着一辆载着25多人的小型面包车，然后带我们上了一条危险的山路，非常令人不安。
到达漂流地点后，Pachi让我们等着。那天阳光明媚，天气炎热，气温高达34摄氏度，我们带着很多小孩。尽管如此，他还是让我们等了一个多小时。当时没有其他顾客，但突然间，三辆满载乘客的巴士到了，他开始招揽乘客，把我们困在了原地。
我们跟Pachi反映他的行为，但他粗鲁、傲慢、无礼。
此外，我们也没有得到应有的服务。我们得到的船又旧又破，尽管有很多新船可供选择。Pachi拒绝给我们提供新船。
之后，我们与经理进行了沟通，但他假装听不懂英语，这让我们以为我们的投诉没有得到重视。
我们建议店员尊重顾客，考虑他们的意愿和感受，最重要的是，优先考虑他们的安全。
我们强烈认为帕奇先生的行为是出于种族歧视。
到达漂流地点后，Pachi让我们等着。那天阳光明媚，天气炎热，气温高达34摄氏度，我们带着很多小孩。尽管如此，他还是让我们等了一个多小时。当时没有其他顾客，但突然间，三辆满载乘客的巴士到了，他开始招揽乘客，把我们困在了原地。
我们跟Pachi反映他的行为，但他粗鲁、傲慢、无礼。
此外，我们也没有得到应有的服务。我们得到的船又旧又破，尽管有很多新船可供选择。Pachi拒绝给我们提供新船。
之后，我们与经理进行了沟通，但他假装听不懂英语，这让我们以为我们的投诉没有得到重视。
我们建议店员尊重顾客，考虑他们的意愿和感受，最重要的是，优先考虑他们的安全。
我们强烈认为帕奇先生的行为是出于种族歧视。
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