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Manchester Airport staff views on disabilities
Aspire Lounge - Manchester Airport Terminal 1的点评
点评：I travelled to Greece with my wife and our granddaughter who we have a special guardianship order issued through the court due to her having autism, PTSD and ADHD knowing the airport would be extremely busy we booked the Aspire lounge through a third party intermediary company to keep her away from the mainstream hustle and hustle of the airport at a cost of over £100. When we arrived we loaded our cases and fast tracked security which we paid extra for but was worth it. We arrived at Aspire lounge only to be told we were double booked and there was no place for us by a rather rude lady, who just kept saying no,no,no. I asked to speak to a manager and so she finally dialled a number and passed me the phone. I then spoke to a rather unhelpful manager called Dean who refused to provide his last name albeit he asked mine and this was provided. After several minutes of getting nowhere I asked Dean to come down and speak to me personally and see the distress this was causing my granddaughter. Deans response was are you stupid? I begged his pardon and he said I'm not coming there, I'm at home!! At no point previous to this had he advised he was at home. I then reiterated that I had booked this room as I have a child with hidden disabilities, Deans response was to question why I had brought a child with disabilities to the airport in the first place which is paramount to disability discrimination. Thank you Manchester Airport and your staffs rather obvious views to disabilities, maybe your staff need retraining with regards to disabilities. Absolutely disgusted!!!
翻译：我和妻子以及我们的孙女一起去了希腊。由于她患有自闭症、创伤后应激障碍和注意力缺陷多动症，法院为我们签发了特殊监护令。我们知道机场会非常繁忙，所以我们通过第三方中介公司预订了 Aspire 休息室，以使她远离机场的喧嚣，费用超过 100 英镑。到达后，我们装好行李，通过了快速安检，虽然我们为此支付了额外费用，但一切都是值得的。我们到达 Aspire 休息室时，一位相当粗鲁的女士告诉我们我们被重复预订了，没有我们的座位，她只是不停地说不，不，不。我要求与经理通话，她终于拨了一个号码并把电话递给了我。然后我与一位名叫 Dean 的相当不乐于助人的经理交谈，他拒绝提供他的姓氏，尽管他问了我的姓氏，我还是提供了。几分钟后，我毫无进展，我请 Dean 下来亲自和我谈谈，看看这给我的孙女带来了多大的痛苦。Dean 的回答是“你是傻子吗？”我向他道歉，他说我不去那里，我在家！！在此之前，他从未说过他在家。我再次重申，我预订这个房间是因为我有一个患有隐性残疾的孩子。迪恩的回应是质问我，为什么一开始就带一个残疾孩子来机场，这本身就是残疾歧视的根源。谢谢曼彻斯特机场，也谢谢你们的员工对残疾问题如此明显的看法，也许你们的员工需要接受关于残疾问题的再培训。真是令人作呕！！！
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