旅行
账户
heloise l
The rude concierge spoiled a special event that we were looking forward to for a long time
奥尔斯佩格宫的点评
点评：Me and my partner booked VIP tickets for a Mozart/ Strauss concert preformed by the Vienna Residenz Orchestra at Palais Auersperg Theatre for Friday 29 December 2023.
On arriving, the theatre was filled to capacity and a few other guests from Poland, Brazil, Australia and South-Africa were also waiting to get seated.
The theatre personal carried in chairs to the side of the stage to provide seating for the 20 overbooked guests – so we only had side views of the artists.
The chairs were not secured, so we moved the chairs in order to have a better view of the artists performing, but also checking with the guests in front row if we are not obstructing their view.
After we were seated the lady in charge/ concierge shouted and screamed and said that we can leave if we do not sit where she put us, and that she would gladly refund us. She even prevented the orchestra to start.
This attitude really spoiled a special event we have been looking forward to for a very long time.
The situation could have been handled in a much more professional way – by firstly apologising for overbooking the theatre.
She could have explained in a normal tone of voice, without shouting and making a scene, embarrassing all the guests, as why we could not move the chairs.
Although the performance was excellent, the concierge/ theatre manager really spoiled the occasion.
I trust that in future Management will ensure that overbooking does not happen.
On arriving, the theatre was filled to capacity and a few other guests from Poland, Brazil, Australia and South-Africa were also waiting to get seated.
The theatre personal carried in chairs to the side of the stage to provide seating for the 20 overbooked guests – so we only had side views of the artists.
The chairs were not secured, so we moved the chairs in order to have a better view of the artists performing, but also checking with the guests in front row if we are not obstructing their view.
After we were seated the lady in charge/ concierge shouted and screamed and said that we can leave if we do not sit where she put us, and that she would gladly refund us. She even prevented the orchestra to start.
This attitude really spoiled a special event we have been looking forward to for a very long time.
The situation could have been handled in a much more professional way – by firstly apologising for overbooking the theatre.
She could have explained in a normal tone of voice, without shouting and making a scene, embarrassing all the guests, as why we could not move the chairs.
Although the performance was excellent, the concierge/ theatre manager really spoiled the occasion.
I trust that in future Management will ensure that overbooking does not happen.
翻译：我和我的伴侣预订了 2023 年 12 月 29 日星期五由维也纳王宫管弦乐团在奥尔斯佩格宫剧院演出的莫扎特/施特劳斯音乐会的 VIP 门票。
抵达后，剧院已座无虚席，来自波兰、巴西、澳大利亚和南非的其他一些客人也在等待入座。
剧院工作人员将椅子搬到舞台一侧，为 20 名超额预订的客人提供座位 - 所以我们只能看到艺术家的侧面。
椅子没有固定，所以我们移动了椅子，以便更好地观看艺术家的表演，同时也与前排的客人确认我们是否妨碍了他们的视线。
我们坐下后，负责人/礼宾部的女士大喊大叫，说如果我们不坐在她安排的地方，我们就可以离开，她很乐意为我们退款。她甚至阻止管弦乐队开始演奏。
这种态度确实破坏了我们期待已久的特别活动。
这种情况本来可以用更专业的方式来处理——首先为剧院超额预订而道歉。
她本可以用正常的语气解释为什么我们不能移动椅子，而不是大喊大叫，让所有客人都难堪。
尽管表演非常出色，但礼宾部/剧院经理确实破坏了这个场合。
我相信未来管理层将确保不会发生超额预订的情况。
抵达后，剧院已座无虚席，来自波兰、巴西、澳大利亚和南非的其他一些客人也在等待入座。
剧院工作人员将椅子搬到舞台一侧，为 20 名超额预订的客人提供座位 - 所以我们只能看到艺术家的侧面。
椅子没有固定，所以我们移动了椅子，以便更好地观看艺术家的表演，同时也与前排的客人确认我们是否妨碍了他们的视线。
我们坐下后，负责人/礼宾部的女士大喊大叫，说如果我们不坐在她安排的地方，我们就可以离开，她很乐意为我们退款。她甚至阻止管弦乐队开始演奏。
这种态度确实破坏了我们期待已久的特别活动。
这种情况本来可以用更专业的方式来处理——首先为剧院超额预订而道歉。
她本可以用正常的语气解释为什么我们不能移动椅子，而不是大喊大叫，让所有客人都难堪。
尽管表演非常出色，但礼宾部/剧院经理确实破坏了这个场合。
我相信未来管理层将确保不会发生超额预订的情况。
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