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Disappointing Experience for First-Time Skiers
Ski Dagmar的点评
点评：I attended a Discovery ski lesson at Dagmar Ski Resort in February and was very disappointed with the overall experience.
The front desk and rental staff were dismissive and unengaged, and the lesson itself felt disorganized. As a first-time skier, I expected clear, supportive instruction, but I had to repeatedly ask for clarification. Feedback was delivered in a way that felt discouraging, and the instructor used my mistakes as examples in front of the group. While I understand using examples can be helpful, the way it was done affected my confidence and made it harder to focus on learning. By the end of the lesson I felt defeated and was unable to use the remaining practice time included in the lesson because I didn’t feel ready to proceed independently.
After raising these concerns in an email, I received a voicemail from who I assume was a manager, referencing my “negative” email. They also told me they don’t believe I didn’t learn anything, and dismissed everything I was trying to explain about my experience and kept justifying the program and defending the instructors. The only resolution given was a future lesson, which I am not comfortable taking. They closed my case, and ignored my follow-up email asking for an alternative resolution.
Overall, this program is not designed to help beginners learn and enjoy skiing. I would not recommend this program for first-time skiers seeking a supportive introduction.
The front desk and rental staff were dismissive and unengaged, and the lesson itself felt disorganized. As a first-time skier, I expected clear, supportive instruction, but I had to repeatedly ask for clarification. Feedback was delivered in a way that felt discouraging, and the instructor used my mistakes as examples in front of the group. While I understand using examples can be helpful, the way it was done affected my confidence and made it harder to focus on learning. By the end of the lesson I felt defeated and was unable to use the remaining practice time included in the lesson because I didn’t feel ready to proceed independently.
After raising these concerns in an email, I received a voicemail from who I assume was a manager, referencing my “negative” email. They also told me they don’t believe I didn’t learn anything, and dismissed everything I was trying to explain about my experience and kept justifying the program and defending the instructors. The only resolution given was a future lesson, which I am not comfortable taking. They closed my case, and ignored my follow-up email asking for an alternative resolution.
Overall, this program is not designed to help beginners learn and enjoy skiing. I would not recommend this program for first-time skiers seeking a supportive introduction.
翻译：二月份我在达格玛滑雪度假村参加了一次体验滑雪课程，但整体体验非常令人失望。
前台和租赁处的工作人员态度冷漠，缺乏热情，课程本身也显得组织混乱。作为一名滑雪新手，我原本期待的是清晰有效的指导，但却不得不反复追问。教练的反馈方式令人沮丧，而且他还当着大家的面拿我的错误举例子。虽然我理解举例子有时确实有用，但这种方式打击了我的自信心，让我难以集中精力学习。课程结束时，我感到非常沮丧，而且因为觉得自己还没有准备好独立练习，所以也没有利用课程剩余的练习时间。
在邮件中提出这些问题后，我收到了一条语音留言，留言者我猜是位经理，他提到了我那封“负面”的邮件。他们还告诉我，他们不相信我什么都没学到，并且对我的体验描述置之不理，一再为课程辩护，维护教练。他们给出的唯一解决方案是安排一次后续课程，但我并不愿意接受。他们关闭了我的案件，并且无视了我要求其他解决方案的后续邮件。
总而言之，这个项目并非旨在帮助初学者学习和享受滑雪的乐趣。我不会向寻求入门指导的滑雪新手推荐这个项目。
前台和租赁处的工作人员态度冷漠，缺乏热情，课程本身也显得组织混乱。作为一名滑雪新手，我原本期待的是清晰有效的指导，但却不得不反复追问。教练的反馈方式令人沮丧，而且他还当着大家的面拿我的错误举例子。虽然我理解举例子有时确实有用，但这种方式打击了我的自信心，让我难以集中精力学习。课程结束时，我感到非常沮丧，而且因为觉得自己还没有准备好独立练习，所以也没有利用课程剩余的练习时间。
在邮件中提出这些问题后，我收到了一条语音留言，留言者我猜是位经理，他提到了我那封“负面”的邮件。他们还告诉我，他们不相信我什么都没学到，并且对我的体验描述置之不理，一再为课程辩护，维护教练。他们给出的唯一解决方案是安排一次后续课程，但我并不愿意接受。他们关闭了我的案件，并且无视了我要求其他解决方案的后续邮件。
总而言之，这个项目并非旨在帮助初学者学习和享受滑雪的乐趣。我不会向寻求入门指导的滑雪新手推荐这个项目。
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