点评:First the good, then the bad, so you get the full picture.
We booked a private car for 5 days. Overall, our experience was good. What really stood out is Andrea's excellent communication skills and extremely fast reply times. Whenever I texted her through WhatsApp, she always replied within minutes.
I also appreciate her being quick to resolve any issues or requests. At one point, we requested the driver arrive with a larger vehicle, and she was able to accommodate our request.
Additionally, both drivers that worked with us were extremely nice, and it was pleasant to spend the day with each of them.
Overall, this company seems to have nice people all around. I enjoyed my interactions with everyone from Andrea in the office to Ricardo, who drove us on some days, and Bruce, who drove us on other days.
Things that could have been better:
1. Over our 5 days, we had one day a different driver show up, and we also had a different vehicle almost every day. This is an issue because we paid to fill up a gas tank, used only half of it, and the next day the driver shows up with an empty tank, and we have to fill up again. It isn't super fair since every day we ended with half a tank of gas still in and essentially lost it even though we paid for it. Would have felt more fair if we were allowed to finish the gas we paid for in the same vehicle.
2. All of the vehicles were worn out and in poor condition. One driver showed up with a car that didn't even have all 4 tires (one tire was a spare tire). He drove from Kingston to Ocho Rios and back on a spare tire, which is not safe and not recommended.
翻译:先说好的方面,再说不好的方面,这样您就能了解全貌了。
我们预订了一辆私人用车,为期5天。总体来说,我们的体验不错。最让我印象深刻的是Andrea出色的沟通能力和极快的回复速度。每次我通过WhatsApp给她发消息,她总能在几分钟内回复。
我也很欣赏她能迅速解决任何问题或提出任何要求。有一次,我们要求司机开一辆更大的车过来,她也满足了我们的要求。
此外,两位司机都非常友善,和他们一起度过每一天都很愉快。
总的来说,这家公司的员工似乎都很友善。从办公室的Andrea到偶尔为我们开车的Ricardo,以及偶尔为我们开车的Bruce,我和他们每个人都相处得很愉快。
可以改进的地方:
1. 在我们租用的5天里,有一天换了司机,而且几乎每天都换了不同的车。问题在于,我们付了油费,加满了油箱,只用了一半,第二天司机开来的时候油箱却是空的,我们不得不再次加油。这很不公平,因为每天我们加完油后,油箱里都还剩半箱油,实际上却白白浪费了,尽管我们已经付了钱。如果允许我们用完同一辆车上已经加完的油,那就公平多了。
2. 所有车辆都破旧不堪,状况很差。其中一位司机开来的车甚至连四个轮胎都没有(其中一个是备胎)。他竟然用备胎从金斯顿开到奥乔里奥斯,然后再开回来,这非常不安全,也不建议这样做。