点评:Update on last review as I have just called to inquire about my refund from a week ago that hasn't been processed. Now they've just put the refund through again so will have to wait another 5 working days. Was trying to explain that I got a refund last week after being told I needed to pay 300 to release a rental I already paid 85 on. The woman went straight on the defensive saying that it's stated on the website and you are told after making the 85 payment in terms and conditions but when I was in trying to collect the bike the boy at the desk even admitted it should be more clear and put a note on to update it so it's more clear which may be changed by now. I have rented through Nevis range multiple times and never paid 300 to release a bike. Wasted 3 hours getting there to find that out. I was sent a email on the morning that I was supposed to pick the bike up telling me about the 300 which I didn't see untill I was actually at Nevis range. I made the 85 payment days beforehand so I don't know why I wasn't sent the email then
翻译:更新上次评论,因为我刚刚打电话询问一周前尚未处理的退款。现在他们刚刚再次退款,所以还得再等5个工作日。我试图解释说,上周我被告知需要支付 300 美元才能释放我已经支付了 85 美元的租金后,我得到了退款。那位女士直接辩解说,网站上有说明,您在支付 85 美元后会被告知条款和条件,但当我试图取自行车时,前台的男孩甚至承认应该更清楚,记下更新内容,以便更清楚现在可能会更改的内容。我曾多次通过 Nevis range 租过自行车,但从未支付过 300 美元释放自行车。浪费了3个小时才到达那里才发现这一点。早上我收到一封电子邮件,说我应该去取自行车,告诉我有关 300 的信息,直到我真正到达尼维斯范围时我才看到。我提前 85 天付款,所以我不知道为什么当时没有向我发送电子邮件