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Horrible Treatment by Kevin the Manager instead Resolving a Simple Issue
Emagine Theatres Novi的点评
点评：On Wednesday, March 27th, my husband and I attended a movie at Emagine Novi. We ordered a pizza that was never delivered to our seats. Because we didn’t want to miss part of the movie, we decided to wait until the film was over to request a refund. When the movie ended, there were no staff members available at the concession desk, ticket booth, or anywhere else in the theater. We waited but no one appeared, so we kept our receipt and planned to resolve the matter later.
When I later called the theater, I spoke with Kevin, who identified himself as the manager. I explained that I still had my receipt and that I simply wanted the pizza we had paid for or a refund. Kevin was dismissive, condescending, and rude. He told me that because I had not called the next day, he could not verify my claim and refused to provide a solution. When I mentioned that we already had tickets for another show and could just receive the pizza then, he declined. I asked about refunding my tickets, and he told me to “go online.”
This situation is not about the $12 pizza—it is about customer service. My husband and I spend hundreds of dollars at this theater each month, and to be treated this way after years of loyalty was unacceptable. The lack of staff available after the movie and the manager’s dismissive behavior left me thoroughly dissatisfied.
I am requesting that this issue be addressed, and that Emagine Novi provide better customer service training to ensure patrons are treated with respect.
When I later called the theater, I spoke with Kevin, who identified himself as the manager. I explained that I still had my receipt and that I simply wanted the pizza we had paid for or a refund. Kevin was dismissive, condescending, and rude. He told me that because I had not called the next day, he could not verify my claim and refused to provide a solution. When I mentioned that we already had tickets for another show and could just receive the pizza then, he declined. I asked about refunding my tickets, and he told me to “go online.”
This situation is not about the $12 pizza—it is about customer service. My husband and I spend hundreds of dollars at this theater each month, and to be treated this way after years of loyalty was unacceptable. The lack of staff available after the movie and the manager’s dismissive behavior left me thoroughly dissatisfied.
I am requesting that this issue be addressed, and that Emagine Novi provide better customer service training to ensure patrons are treated with respect.
翻译：3月27日，星期三，我和丈夫在Emagine Novi电影院看电影。我们点了一份披萨，但一直没送到座位上。因为不想错过电影的精彩片段，我们决定等到电影结束后再申请退款。电影结束后，无论是售票处、售票处还是影院其他任何地方，都没有工作人员。我们等了一会儿，但没有人出现，所以我们保留了收据，打算以后再处理。
后来我打电话给影院，和Kevin通话，他自称是经理。我解释说我还有收据，只想拿回我们付钱的披萨，或者退款。Kevin态度傲慢，粗鲁无礼。他告诉我，因为我第二天没有打电话，他无法核实我的申请，并拒绝提供解决方案。当我提到我们已经买了另一场演出的票，可以等到那天再拿披萨时，他拒绝了。我询问是否可以退款，他让我“上网查询”。
这次事件与12美元的披萨无关，而是关乎客户服务。我和丈夫每个月在这家影院消费数百美元，多年来一直忠诚于这家影院，却遭遇如此对待，实在令人无法接受。电影结束后，影院工作人员的匮乏以及经理的冷漠态度让我非常不满。
我要求Emagine Novi影院解决这个问题，并要求其提供更好的客户服务培训，确保顾客得到尊重。
后来我打电话给影院，和Kevin通话，他自称是经理。我解释说我还有收据，只想拿回我们付钱的披萨，或者退款。Kevin态度傲慢，粗鲁无礼。他告诉我，因为我第二天没有打电话，他无法核实我的申请，并拒绝提供解决方案。当我提到我们已经买了另一场演出的票，可以等到那天再拿披萨时，他拒绝了。我询问是否可以退款，他让我“上网查询”。
这次事件与12美元的披萨无关，而是关乎客户服务。我和丈夫每个月在这家影院消费数百美元，多年来一直忠诚于这家影院，却遭遇如此对待，实在令人无法接受。电影结束后，影院工作人员的匮乏以及经理的冷漠态度让我非常不满。
我要求Emagine Novi影院解决这个问题，并要求其提供更好的客户服务培训，确保顾客得到尊重。
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