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Marnie S
Waited 3 hours for food
Spyglass Ridge Winery的点评
点评：The food was delicious and came out piping hot, but by the time it got to our table we had waited nearly three hours for it. Our server did her best to accomodate us but there appeared to be a severe understaffing problem as there were many, many large parties seated in the winery and only four servers on the floor, and it took forever for us to get anything - including water refills and napkins. Even when the staff were told that a member of our dining party had a time sensitive event that he now had to leave for, it took 20 additional minutes for him to get his burger and have it put in a box.
The owners came to our table a few times, but only offered excuses for the slow service, reprimands for our server (who was great), and apparently did not intend to take anything off our check to accomodate for the unacceptable wait time until we specifically asked. They did not come to our table when it was time to discuss and settle the check, and instead sent a DIFFERENT server over to ask how long we had waited, what our experience had been like, and what we wanted taken off our bill. We were told that the owners would not be out to talk to us again - and never received an apology for the poor dining experience before leaving.
Would not recommend this place, especially if you have only allotted a specific time frame for your meal!
The owners came to our table a few times, but only offered excuses for the slow service, reprimands for our server (who was great), and apparently did not intend to take anything off our check to accomodate for the unacceptable wait time until we specifically asked. They did not come to our table when it was time to discuss and settle the check, and instead sent a DIFFERENT server over to ask how long we had waited, what our experience had been like, and what we wanted taken off our bill. We were told that the owners would not be out to talk to us again - and never received an apology for the poor dining experience before leaving.
Would not recommend this place, especially if you have only allotted a specific time frame for your meal!
翻译：食物非常美味，上桌时还热气腾腾，但等到食物送到我们桌上时，我们已经等了将近三个小时。服务员尽力满足了我们的要求，但由于酒庄里坐满了人，而这一层只有四名服务员，因此似乎存在严重的人手不足问题，我们等了很久才拿到东西——包括续水和餐巾纸。即使工作人员被告知我们用餐团中有一位成员要参加一个时间紧迫的活动，他还是花了额外 20 分钟才拿到汉堡并装进盒子里。
店主来过我们桌几次，但只是为服务太慢找借口，批评了我们的服务员（他很棒），而且显然不打算从我们的账单中扣除任何费用来弥补不可接受的等待时间，除非我们明确要求。到了该讨论和结账的时候，他们竟然没有来我们桌边，而是派了另一个服务员过来询问我们等了多久，用餐体验如何，以及我们想从账单中扣除哪些项目。我们被告知店主不会再来找我们了——而且在离开之前，他们也没有就糟糕的用餐体验向我们道歉。
不推荐这家餐厅，尤其是如果你的用餐时间有限！
店主来过我们桌几次，但只是为服务太慢找借口，批评了我们的服务员（他很棒），而且显然不打算从我们的账单中扣除任何费用来弥补不可接受的等待时间，除非我们明确要求。到了该讨论和结账的时候，他们竟然没有来我们桌边，而是派了另一个服务员过来询问我们等了多久，用餐体验如何，以及我们想从账单中扣除哪些项目。我们被告知店主不会再来找我们了——而且在离开之前，他们也没有就糟糕的用餐体验向我们道歉。
不推荐这家餐厅，尤其是如果你的用餐时间有限！
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