旅行
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AusFamily123
$7000 lunch for 60 friends was an incredibly disappointing experience with appalling customer service
Borrodell Vineyard的点评
点评：After much deliberation due to the great expense of what we were planning, I booked a long lunch here for 61 guests. We were travelling from all over New South Wales, so I wanted something really special. We had a bus collect all 61 guests, but due to the fact that a few were stuck in traffic we were running 10 minutes late. While we were on our way, the manager Katherine called me and asked where we were. I explained we were five minutes away and apologised for the delay due to the staggered arrival of all our guests from many locations. She immediately said we needed to hurry and start eating the canapés as soon as we arrived. I was very surprised that a 10 minute delay had caused a problem in what we had been told was a long lunch well into the afternoon. When I booked, We were told if we were over 60 people we would have the beautiful glass function room. Upon arrival, we were quickly usher from the top function room, down to a whole stack of individually set tables under a tin roof on the deck of another area. at a function where you want one long table, separate tables does cause a few problems - much easier to have one long table for cohesion. I am sure a long table 30 each side would have fitted indoors next to the bar? It was extremely hot under that tin roof on the balcony and I just didn’t understand and neither did the other guests why when the restaurant there was completely empty we weren’t indoors? as the afternoon progressed, it became unbearably hot under the tin roof. For some unknown reason they had chosen to see us out here, rather than inside the restaurant with the air conditioning on?
The drinks service was an issue. When we arrived there seemed to be only about 8 beers on ice. Having to make people queue up on the balcony with sometimes only one staff member and then proceed inside to line up again and wait for a drink was very frustrating. It caused huge delays in service.
There were lots of complaints about the beer selection from the men. Apparently they weren’t very nice. I’m not a beer drinker but it would have been nice to have a much wider selection on offer than just the one local brewery. I should have asked for a list of what would be served as I had assumed there would be a much wider choice? I myself only drank the Voddy Toddy’s and I had 3; each one was completely different. One tasted like cordial, one was done with solo type soft drink, and one was done with soda water. For the price we were paying you really need to make sure there is staff training and uniformity on this kind of thing as unfortunately the cocktails weren’t too good.
I’m not sure if the older lady was the managers Mum, our staff member told me she was, but upon leaving she wouldn’t let people into top room to buy a case of cider. They were trying to spend money at her establishment! She kept saying they weren’t allowed in. It was only one member of our party who wanted to buy a case of cider in one minute. I found this very uncomfortable as he’d mentioned he’d like to buy some drinks before leaving. I had presumed they’d be happy for the purchase.
And finally onto the wedding booking. The manager Katherine came up to me at 3pm and told me we would have to leave within the hour. I was astounded! For $125 a head we had all totally assumed that we would be able to linger and watch the sunset which is why we picked your restaurant. I lost count of the amount of times before the 4pm time you had suggested, that countless people came up and told us “your bus is here”. This was so incredibly disappointing.
Unfortunately many people found the manager Katherine‘s manner abrasive, I had lots of comments from friends asking what was wrong with her. I tried to be exceptionally polite at all times. I think she must have been stressed about having 2 events at the one time. I felt like we were on a conveyor belt to make some quick money before the wedding that arrived that afternoon.
Unfortunately there is no way I’d ever be able to recommend the venue. The really sad thing is, before posting on Tripadvisor, I sent two emails that went unanswered. I then called her mobile and again the phone call has not been returned. Looking through the one star reviews on this page, I can see that this is regular treatment from this establishment. How incredibly disappointing.
The drinks service was an issue. When we arrived there seemed to be only about 8 beers on ice. Having to make people queue up on the balcony with sometimes only one staff member and then proceed inside to line up again and wait for a drink was very frustrating. It caused huge delays in service.
There were lots of complaints about the beer selection from the men. Apparently they weren’t very nice. I’m not a beer drinker but it would have been nice to have a much wider selection on offer than just the one local brewery. I should have asked for a list of what would be served as I had assumed there would be a much wider choice? I myself only drank the Voddy Toddy’s and I had 3; each one was completely different. One tasted like cordial, one was done with solo type soft drink, and one was done with soda water. For the price we were paying you really need to make sure there is staff training and uniformity on this kind of thing as unfortunately the cocktails weren’t too good.
I’m not sure if the older lady was the managers Mum, our staff member told me she was, but upon leaving she wouldn’t let people into top room to buy a case of cider. They were trying to spend money at her establishment! She kept saying they weren’t allowed in. It was only one member of our party who wanted to buy a case of cider in one minute. I found this very uncomfortable as he’d mentioned he’d like to buy some drinks before leaving. I had presumed they’d be happy for the purchase.
And finally onto the wedding booking. The manager Katherine came up to me at 3pm and told me we would have to leave within the hour. I was astounded! For $125 a head we had all totally assumed that we would be able to linger and watch the sunset which is why we picked your restaurant. I lost count of the amount of times before the 4pm time you had suggested, that countless people came up and told us “your bus is here”. This was so incredibly disappointing.
Unfortunately many people found the manager Katherine‘s manner abrasive, I had lots of comments from friends asking what was wrong with her. I tried to be exceptionally polite at all times. I think she must have been stressed about having 2 events at the one time. I felt like we were on a conveyor belt to make some quick money before the wedding that arrived that afternoon.
Unfortunately there is no way I’d ever be able to recommend the venue. The really sad thing is, before posting on Tripadvisor, I sent two emails that went unanswered. I then called her mobile and again the phone call has not been returned. Looking through the one star reviews on this page, I can see that this is regular treatment from this establishment. How incredibly disappointing.
翻译：由于我们计划的费用很高，经过深思熟虑，我在这里为 61 位客人预订了一顿丰盛的午餐。我们从新南威尔士州各地出发，所以我想要一些非常特别的东西。我们派了一辆巴士接载所有 61 位客人，但由于其中一些人堵车，我们晚点了 10 分钟。当我们在路上时，经理凯瑟琳打电话给我，问我们在哪里。我解释说我们距离酒店只有五分钟路程，并对由于来自多个地点的所有客人交错抵达而造成的延误表示歉意。她立即说我们需要快点，一到就开始吃小吃。我非常惊讶的是，10 分钟的延误给我们带来了问题，因为我们被告知午餐时间很长，一直持续到下午。当我预订时，我们被告知如果我们的人数超过 60 人，我们将拥有漂亮的玻璃多功能厅。抵达后，我们很快就从顶层多功能厅被引到另一个区域甲板上铁皮屋顶下的一整堆单独放置的桌子上。在需要一张长桌的场合，单独的桌子确实会导致一些问题 - 使用一张长桌更容易保持凝聚力。我确定酒吧旁边的室内应该有一张每边 30 人的长桌吗？阳台上的铁皮屋顶下非常热，我只是不明白，其他客人也不明白，为什么当那里的餐厅完全空的时候我们不在室内？随着下午的过去，铁皮屋顶下变得热得难以忍受。由于某种未知的原因，他们选择在这里见我们，而不是在开着空调的餐厅里？
饮料服务是一个问题。当我们到达时，那里似乎只有大约 8 瓶冰啤酒。不得不让人们在阳台上排队，有时只有一名工作人员，然后再进去排队等待饮料，这非常令人沮丧。这造成了服务的巨大延误。
男人们对啤酒的选择有很多抱怨。显然他们不是很好。我不喜欢喝啤酒，但如果能提供比当地一家啤酒厂更广泛的选择就好了。我应该要求提供一份服务清单，因为我以为会有更广泛的选择？我自己只喝了 Voddy Toddy's，喝了 3 杯；每一个都完全不同。一种是甜酒，一种是单独的软饮料，一种是苏打水。对于我们支付的价格来说，你真的需要确保员工接受过培训并且在这类事情上保持统一，不幸的是鸡尾酒不太好。
我不确定那位年长的女士是否是经理妈妈，我们的工作人员告诉我她是，但离开后她不会让人们进入顶层房间买一箱苹果酒。他们想在她的店里花钱！她一直说不让进去。我们一行人中只有一个人想在一分钟内买一箱苹果酒。我觉得这很不舒服，因为他提到他想在离开前买一些饮料。我原以为他们会很高兴购买。
最后是婚礼预订。经理凯瑟琳下午 3 点来找我，告诉我我们必须在一小时内离开。我很惊讶！每人 125 美元，我们都完全以为我们能够流连忘返并观看日落，这就是我们选择你们餐厅的原因。我已经记不清有多少次在你建议的下午 4 点之前，无数人走过来告诉我们“你的巴士到了”。这真是太令人失望了。
不幸的是，很多人发现经理凯瑟琳的态度很粗鲁，我收到很多朋友的评论，问她出了什么问题。我一直努力表现得异常有礼貌。我想她一定因为同时参加两件事而感到压力。我感觉我们就像在传送带上一样，在那天下午举行的婚礼之前赚一些快钱。
不幸的是，我无法推荐这个场地。真正令人难过的是，在 Tripadvisor 上发帖之前，我发送了两封电子邮件，但没有得到回复。然后我又拨通了她的手机，但电话仍然无人接听。浏览此页面上的一星评论，我可以看到这是这家酒店的常规待遇。多么令人难以置信的失望。
饮料服务是一个问题。当我们到达时，那里似乎只有大约 8 瓶冰啤酒。不得不让人们在阳台上排队，有时只有一名工作人员，然后再进去排队等待饮料，这非常令人沮丧。这造成了服务的巨大延误。
男人们对啤酒的选择有很多抱怨。显然他们不是很好。我不喜欢喝啤酒，但如果能提供比当地一家啤酒厂更广泛的选择就好了。我应该要求提供一份服务清单，因为我以为会有更广泛的选择？我自己只喝了 Voddy Toddy's，喝了 3 杯；每一个都完全不同。一种是甜酒，一种是单独的软饮料，一种是苏打水。对于我们支付的价格来说，你真的需要确保员工接受过培训并且在这类事情上保持统一，不幸的是鸡尾酒不太好。
我不确定那位年长的女士是否是经理妈妈，我们的工作人员告诉我她是，但离开后她不会让人们进入顶层房间买一箱苹果酒。他们想在她的店里花钱！她一直说不让进去。我们一行人中只有一个人想在一分钟内买一箱苹果酒。我觉得这很不舒服，因为他提到他想在离开前买一些饮料。我原以为他们会很高兴购买。
最后是婚礼预订。经理凯瑟琳下午 3 点来找我，告诉我我们必须在一小时内离开。我很惊讶！每人 125 美元，我们都完全以为我们能够流连忘返并观看日落，这就是我们选择你们餐厅的原因。我已经记不清有多少次在你建议的下午 4 点之前，无数人走过来告诉我们“你的巴士到了”。这真是太令人失望了。
不幸的是，很多人发现经理凯瑟琳的态度很粗鲁，我收到很多朋友的评论，问她出了什么问题。我一直努力表现得异常有礼貌。我想她一定因为同时参加两件事而感到压力。我感觉我们就像在传送带上一样，在那天下午举行的婚礼之前赚一些快钱。
不幸的是，我无法推荐这个场地。真正令人难过的是，在 Tripadvisor 上发帖之前，我发送了两封电子邮件，但没有得到回复。然后我又拨通了她的手机，但电话仍然无人接听。浏览此页面上的一星评论，我可以看到这是这家酒店的常规待遇。多么令人难以置信的失望。
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