旅行
账户
AndyMcT
Terrible
Borrodell Vineyard的点评
点评：Accommodation Issues – Uncomfortable & Poorly Maintained
• No Curtains: The cottage lacked proper curtains, meaning we had no privacy and were woken up by the early morning light every day.
• Non-Functioning Fridge: The fridge did not work, making it impossible to store food or drinks properly. Given the remote location, this was extremely inconvenient.
• Insufficient Towels & Toiletries: Only four towels were provided for six guests, and toiletries (soap & shampoo) were only stocked for two people, meaning we ran out after two days.
Inadequate & Expired Breakfast
• Insufficient Supplies: The breakfast provided was only enough for two people, despite the booking being for six. After raising this issue, extra supplies were not delivered until January 1st, long after we had run out. Even then, essential items such as milk, butter, and jam were missing.
• Expired Food: The milk provided was past its best-before date, making it unsafe to drink. This is completely unacceptable at any accommodation, let alone one charging premium rates.
Serious Water Quality Issue
On January 1st, the tap water turned orange, making it unsafe for drinking and even washing. I immediately called the after-hours number to report this issue and left a message, but nobody ever responded. This was not just an inconvenience but a major health concern, and the lack of response from management was completely unacceptable.
Lack of Accountability
Instead of addressing these failures, Borrodell’s response was to ask for an additional $500 to cover their booking mistake. This is outrageous considering the poor service, lack of essentials, expired food, non-functioning fridge, lack of privacy, and contaminated water.
Final Verdict – Avoid at All Costs
This was one of the worst accommodation experiences we’ve ever had. For the price we paid, we expected basic hospitality standards, clean and functional amenities, and professional service—but we received none of these. Between the lack of privacy, broken appliances, expired food, and unsafe water, I strongly advise against staying here. Do yourself a favor and book elsewhere.
• No Curtains: The cottage lacked proper curtains, meaning we had no privacy and were woken up by the early morning light every day.
• Non-Functioning Fridge: The fridge did not work, making it impossible to store food or drinks properly. Given the remote location, this was extremely inconvenient.
• Insufficient Towels & Toiletries: Only four towels were provided for six guests, and toiletries (soap & shampoo) were only stocked for two people, meaning we ran out after two days.
Inadequate & Expired Breakfast
• Insufficient Supplies: The breakfast provided was only enough for two people, despite the booking being for six. After raising this issue, extra supplies were not delivered until January 1st, long after we had run out. Even then, essential items such as milk, butter, and jam were missing.
• Expired Food: The milk provided was past its best-before date, making it unsafe to drink. This is completely unacceptable at any accommodation, let alone one charging premium rates.
Serious Water Quality Issue
On January 1st, the tap water turned orange, making it unsafe for drinking and even washing. I immediately called the after-hours number to report this issue and left a message, but nobody ever responded. This was not just an inconvenience but a major health concern, and the lack of response from management was completely unacceptable.
Lack of Accountability
Instead of addressing these failures, Borrodell’s response was to ask for an additional $500 to cover their booking mistake. This is outrageous considering the poor service, lack of essentials, expired food, non-functioning fridge, lack of privacy, and contaminated water.
Final Verdict – Avoid at All Costs
This was one of the worst accommodation experiences we’ve ever had. For the price we paid, we expected basic hospitality standards, clean and functional amenities, and professional service—but we received none of these. Between the lack of privacy, broken appliances, expired food, and unsafe water, I strongly advise against staying here. Do yourself a favor and book elsewhere.
翻译：住宿问题 – 不舒适且维护不善
• 没有窗帘：小屋没有合适的窗帘，这意味着我们没有隐私，每天都会被清晨的阳光吵醒。
• 冰箱无法使用：冰箱无法使用，因此无法妥善储存食物或饮料。由于地处偏远，这非常不方便。
• 毛巾和洗漱用品不足：只为六位客人提供四条毛巾，洗漱用品（肥皂和洗发水）只为两人提供，这意味着我们两天后就用完了。
早餐不足且过期
• 供应不足：尽管预订了六人份，但提供的早餐仅够两人食用。提出这个问题后，额外的供应直到 1 月 1 日才送来，那时我们已经用完了很久。即便如此，牛奶、黄油和果酱等必需品仍然缺失。
• 过期食品：提供的牛奶已过了最佳食用期，因此不安全饮用。这在任何住宿场所都是完全不可接受的，更不用说收费高昂的住宿场所了。
严重的水质问题
1 月 1 日，自来水变成橙色，因此不安全饮用甚至洗涤。我立即拨打了非工作时间的电话报告此问题并留言，但没有人回复。这不仅带来了不便，而且是一个重大的健康问题，管理层的不回应是完全不可接受的。
缺乏责任感
Borrodell 的回应不是解决这些问题，而是要求额外支付 500 美元以弥补他们的预订错误。考虑到糟糕的服务、缺乏必需品、过期食品、无法正常使用的冰箱、缺乏隐私以及受污染的水，这实在是太离谱了。
最终裁决——不惜一切代价避免
这是我们经历过的最糟糕的住宿体验之一。对于我们支付的价格，我们期望基本的接待标准、干净实用的设施和专业的服务——但我们没有得到这些。由于缺乏隐私、电器损坏、食物过期和不安全的水，我强烈建议不要住在这里。帮自己一个忙，去别处预订吧。
• 没有窗帘：小屋没有合适的窗帘，这意味着我们没有隐私，每天都会被清晨的阳光吵醒。
• 冰箱无法使用：冰箱无法使用，因此无法妥善储存食物或饮料。由于地处偏远，这非常不方便。
• 毛巾和洗漱用品不足：只为六位客人提供四条毛巾，洗漱用品（肥皂和洗发水）只为两人提供，这意味着我们两天后就用完了。
早餐不足且过期
• 供应不足：尽管预订了六人份，但提供的早餐仅够两人食用。提出这个问题后，额外的供应直到 1 月 1 日才送来，那时我们已经用完了很久。即便如此，牛奶、黄油和果酱等必需品仍然缺失。
• 过期食品：提供的牛奶已过了最佳食用期，因此不安全饮用。这在任何住宿场所都是完全不可接受的，更不用说收费高昂的住宿场所了。
严重的水质问题
1 月 1 日，自来水变成橙色，因此不安全饮用甚至洗涤。我立即拨打了非工作时间的电话报告此问题并留言，但没有人回复。这不仅带来了不便，而且是一个重大的健康问题，管理层的不回应是完全不可接受的。
缺乏责任感
Borrodell 的回应不是解决这些问题，而是要求额外支付 500 美元以弥补他们的预订错误。考虑到糟糕的服务、缺乏必需品、过期食品、无法正常使用的冰箱、缺乏隐私以及受污染的水，这实在是太离谱了。
最终裁决——不惜一切代价避免
这是我们经历过的最糟糕的住宿体验之一。对于我们支付的价格，我们期望基本的接待标准、干净实用的设施和专业的服务——但我们没有得到这些。由于缺乏隐私、电器损坏、食物过期和不安全的水，我强烈建议不要住在这里。帮自己一个忙，去别处预订吧。
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