Head pro lack of people skills. - Challenge Golf Club (Graham) - Challenge Golf Club - 19条旅客点评与比价

mike b

Head pro lack of people skills.

Challenge Golf Club的点评

2026年06月15日发布于: 海外

点评：I have played The Challenge many times over the years and overall enjoyed it and had good experiences. However, my most recent round on May 27th left me very disappointed. I am 78 years old and still blessed to be healthy enough to walk 18 holes most days. That day was extremely hot and humid, mid 90's with high humidity. There are no water coolers on the golf course so I carried a bottle of water with me. I came in at the turn and mentioned to the pro shop attendant that it was tough that day and some water on the course would be helpful. He was very understanding and said he would pass the information on. I refilled my bottle and actually got a second one to carry. I got dehydrated on the back nine and actually felt some dizziness. I came back by the pro shop after my round and again mentioned the need for water on the course. The pro shop attendant again was very sympathetic. There was another person behind the counter at the time (I later found out was the head pro) who spoke up and said "we will never have water coolers on this course, they are unsanitary and we have a refreshment cart going around that you could have purchased water from". I told him we saw the refreshment cart one time all day, on our 11th hole right after I had restocked at the turn. His response was "I guess you should have carried more water with you". This kind of customer service is totally not acceptable and left me with a very bad overall feeling about The Challenge. I will continue playing there occasionally as my regular traveling group goes there a few times a year, but the head pro needs to get some training in customer service.

翻译：多年来，我多次参加挑战赛，总体来说都很享受，体验也很好。然而，5月27日的那次比赛却让我非常失望。我今年78岁了，很幸运身体还算健康，大多数时候都能走完18洞。那天天气极其炎热潮湿，气温高达90多华氏度（约32摄氏度），湿度也很大。球场上没有饮水机，所以我自己带了一瓶水。打完中途，我回到球具店，跟店员说那天天气很热，如果球场上有水就好了。他非常理解，说会把我的情况转达上去。我把水瓶装满，还拿了第二个水瓶带在身上。打到后九洞的时候，我感觉脱水了，甚至有点头晕。打完之后，我又回到球具店，再次提到球场上需要水。店员依然非常体贴。当时柜台后面还有另一个人（后来我才知道他是首席职业教练），他开口说：“我们球场永远不会设置饮水机，它们不卫生，而且我们有流动餐车，你可以从那里买水。” 我告诉他，我们一整天只看到过一次流动餐车，就是在第11洞，我中途补充完水之后。他的回答是：“看来你应该多带点水。” 这种服务态度完全无法接受，让我对“挑战球场”的整体印象非常糟糕。我还会偶尔去那里打球，因为我的固定旅行球友每年都会去几次，但首席职业教练真的需要接受一些客户服务方面的培训。

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