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DEPLORABLE Service at Strasbourg Station (ACCUEIL VOYAGEURS HANDICAPES SNCF)
斯特拉斯堡城站的点评
点评：Date of Incident: Friday, March 20, 2026
Time: 16:45
I am deeply shocked and appalled by the treatment my family received at the Accueil Voyageurs Handicapés in Strasbourg station. We went there to seek assistance for my cousin, who was traveling with her son—a child with a physical disability who cannot walk.
While my French husband stepped away for a moment, the office reopened. A male staff member (small stature) and a woman (curly hair) immediately ordered us to "get out," claiming it was "not a waiting room." They were incredibly rude and aggressive. Despite my attempts to explain that I was calling my husband back to translate and that we were there for disability assistance, they chased us out in a belittling and dehumanizing manner.
Key points of our experience:
1 Lack of Empathy: Even after my husband arrived to speak French, they continued to be rude and defensive.
2 Poor Observation: They claimed they "didn't see" the child had a disability, despite it being clearly visible.
3 Failure of Mission: The primary role of this office is to assist vulnerable travelers. Instead, they created a hostile environment for the very people they are paid to help.
Even if a disability is "invisible," staff in this specific department should be trained in patience and customer service. To be treated like a nuisance when seeking help for a disabled child is unacceptable.
SNCF needs to review the training and conduct of the staff working this shift. No family deserves to be treated with such disdain.
Time: 16:45
I am deeply shocked and appalled by the treatment my family received at the Accueil Voyageurs Handicapés in Strasbourg station. We went there to seek assistance for my cousin, who was traveling with her son—a child with a physical disability who cannot walk.
While my French husband stepped away for a moment, the office reopened. A male staff member (small stature) and a woman (curly hair) immediately ordered us to "get out," claiming it was "not a waiting room." They were incredibly rude and aggressive. Despite my attempts to explain that I was calling my husband back to translate and that we were there for disability assistance, they chased us out in a belittling and dehumanizing manner.
Key points of our experience:
1 Lack of Empathy: Even after my husband arrived to speak French, they continued to be rude and defensive.
2 Poor Observation: They claimed they "didn't see" the child had a disability, despite it being clearly visible.
3 Failure of Mission: The primary role of this office is to assist vulnerable travelers. Instead, they created a hostile environment for the very people they are paid to help.
Even if a disability is "invisible," staff in this specific department should be trained in patience and customer service. To be treated like a nuisance when seeking help for a disabled child is unacceptable.
SNCF needs to review the training and conduct of the staff working this shift. No family deserves to be treated with such disdain.
翻译：事件日期：2026年3月20日，星期五
时间：16:45
我对我的家人在斯特拉斯堡火车站残疾人旅客接待处（Accueil Voyageurs Handicapés）所受到的待遇感到震惊和愤慨。我们去那里是为了帮助我的表妹，她带着她的儿子——一个无法行走的肢体残疾儿童——旅行。
我的法国丈夫短暂离开后，接待处重新开放。一名身材矮小的男工作人员和一名卷发女工作人员立即命令我们“出去”，声称这里“不是候诊室”。他们的态度极其粗鲁且咄咄逼人。尽管我试图解释说我正在叫我的丈夫回来翻译，并且我们是来寻求残疾人援助的，但他们仍然以一种轻蔑且不人道的方式将我们赶了出去。
我们经历的关键点：
1. 缺乏同理心：即使我的丈夫过来用法语交谈，他们仍然态度粗鲁且充满防备。
2. 观察不清：他们声称“没看到”孩子有残疾，尽管残疾显而易见。
3. 失职：该办公室的主要职责是帮助弱势旅客。然而，他们却为受雇帮助的人们营造了一种充满敌意的环境。
即使残疾是“隐形的”，该部门的员工也应该接受耐心和客户服务方面的培训。为残疾儿童寻求帮助却被当作麻烦对待，这是不可接受的。
法国国家铁路公司（SNCF）需要审查该班次员工的培训和行为。任何家庭都不应该受到如此轻蔑的对待。
时间：16:45
我对我的家人在斯特拉斯堡火车站残疾人旅客接待处（Accueil Voyageurs Handicapés）所受到的待遇感到震惊和愤慨。我们去那里是为了帮助我的表妹，她带着她的儿子——一个无法行走的肢体残疾儿童——旅行。
我的法国丈夫短暂离开后，接待处重新开放。一名身材矮小的男工作人员和一名卷发女工作人员立即命令我们“出去”，声称这里“不是候诊室”。他们的态度极其粗鲁且咄咄逼人。尽管我试图解释说我正在叫我的丈夫回来翻译，并且我们是来寻求残疾人援助的，但他们仍然以一种轻蔑且不人道的方式将我们赶了出去。
我们经历的关键点：
1. 缺乏同理心：即使我的丈夫过来用法语交谈，他们仍然态度粗鲁且充满防备。
2. 观察不清：他们声称“没看到”孩子有残疾，尽管残疾显而易见。
3. 失职：该办公室的主要职责是帮助弱势旅客。然而，他们却为受雇帮助的人们营造了一种充满敌意的环境。
即使残疾是“隐形的”，该部门的员工也应该接受耐心和客户服务方面的培训。为残疾儿童寻求帮助却被当作麻烦对待，这是不可接受的。
法国国家铁路公司（SNCF）需要审查该班次员工的培训和行为。任何家庭都不应该受到如此轻蔑的对待。
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