点评:Arrived at the lake and decided to book paddleboarding on the day with my 5 year old, as the girl serving me handed me the receipt she said oh the lake is now closing due to thunder and lightening. I asked if I could have a refund, she apologised and said they don't do refunds but I could book another day. I booked for another day. The day I rebooked for came and unfortunately due to unforseen circumstances (my mum had a heart attack) I was unable to go. There is no contact number to explain, so I sent an email, I wasn't expecting a refund as far as I knew they don't give refunds, but instead asked if I could book for another day. The email reply I received said this was not possible. I have since found out the original day I question where there was thunder and lightening people were told they could recieve refunds if they sent an email.
They have taken money and not delivered a service.
翻译:到达湖边,决定和我 5 岁的孩子一起预订当天的桨板运动,服务女孩递给我收据时说,哦,由于雷电,湖泊现在关闭。我问我是否可以退款,她道了歉并说他们不退款,但我可以预订另一天。我预订了另一天。我重新预订的那天到了,不幸的是由于不可预见的情况(我妈妈心脏病发作),我无法去。没有联系电话可以解释,所以我发了一封电子邮件,据我所知我并不指望退款,因为他们不退款,所以我询问我是否可以预订另一天。我收到的电子邮件回复说这是不可能的。后来我发现,我最初询问的那天有雷电,人们被告知如果他们发送电子邮件就可以获得退款。他们收了钱却没有提供服务。