点评:Purpose of this note is to bring meaningful attention to the tremendous amount of customer service that one of your employees “Kai”(from California) provided on behalf of your winery. Thanks to “Kai”, the experience with Chateau Elan-Winery was pleasant, enjoyable and a true breath of fresh air! Although most of the Château Elan professionals I’ve come into contact with have put forth reasonably good customer service efforts, Kai went above and beyond to provide exceptional customer service and did so in a light-hearted and truly remarkably professional way. She is the epitome of professionalism. It is my personal opinion that she be recognized for her tremendous efforts and be equally rewarded for them. In conclusion, there are a plethora of different hotel-winery options available when it comes to travel these days, however, it is because of employees like Kai and the type of un-paralleled customer service that she provided that I will continue to spend my money with Château-Elan Winery! She’s the best!
Gratefully,
Scottie
翻译:这封信的目的是为了表扬贵酒庄员工“Kai”(来自加州)提供的卓越客户服务。感谢“Kai”,我在埃兰酒庄的体验才如此愉快、令人耳目一新!虽然我接触过的埃兰酒庄员工大多都提供了相当不错的客户服务,但Kai的服务却远超预期,她以轻松愉快的方式展现了非凡的专业素养。她堪称专业精神的典范。我个人认为,她应该因其卓越的付出而受到表彰,并获得相应的奖励。如今,旅行时有很多酒店酒庄可供选择,但正是因为像Kai这样的员工以及她提供的无与伦比的客户服务,我才会继续选择埃兰酒庄!她是最棒的!
此致,
Scottie