下载App
旅行
账户
Kelsey B
Horse trail ride attempt to book
Stoney Creek Farmstay的点评
点评：This afternoon around 2:00 PM, I called to ask if my family and I could book a horse trail ride. I wasn’t sure what time the rides ended, which is why I called to enquire. The woman who answered responded with, “It’s a bit late, isn’t it?” — which came across as quite dismissive and unhelpful.
I live in Eton, just five minutes from Stoney Creek Farm Stay, so making it in time for the 2:30 PM ride would not have been an issue. However, the tone and abruptness of the response made me feel unwelcome, and I decided not to proceed with the booking.
I’d suggest a more informative and polite approach when answering customer enquiries — especially when the caller is simply trying to understand availability and may live close by. A simple explanation of the schedule or asking where I’m located could have made all the difference in how the interaction felt.
I live in Eton, just five minutes from Stoney Creek Farm Stay, so making it in time for the 2:30 PM ride would not have been an issue. However, the tone and abruptness of the response made me feel unwelcome, and I decided not to proceed with the booking.
I’d suggest a more informative and polite approach when answering customer enquiries — especially when the caller is simply trying to understand availability and may live close by. A simple explanation of the schedule or asking where I’m located could have made all the difference in how the interaction felt.
翻译：今天下午两点左右，我打电话询问我和家人是否可以预订骑马路线。我不确定骑马路线什么时候结束，所以才打电话询问。接电话的女士回答说：“有点晚了，不是吗？”——这听起来很不礼貌，也没什么帮助。
我住在伊顿，离斯托尼溪农场住宿只有五分钟路程，所以赶上下午两点半的骑马路线应该不成问题。然而，对方的语气和唐突让我感到不受欢迎，于是我决定放弃预订。
我建议在回答顾客咨询时，采取更详细、更礼貌的方式——尤其是当顾客只是想了解是否有空位，而且可能住在附近的时候。简单地解释一下行程安排，或者问问我在哪里，就能让沟通的体验大不相同。
我住在伊顿，离斯托尼溪农场住宿只有五分钟路程，所以赶上下午两点半的骑马路线应该不成问题。然而，对方的语气和唐突让我感到不受欢迎，于是我决定放弃预订。
我建议在回答顾客咨询时，采取更详细、更礼貌的方式——尤其是当顾客只是想了解是否有空位，而且可能住在附近的时候。简单地解释一下行程安排，或者问问我在哪里，就能让沟通的体验大不相同。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
