旅行
账户
Tripadvisor用户
Lies, fraud, scam, theft and substandard service rendered
Booking-tours的点评
点评：Headline to this cruise: lies, fraud, scam, theft and substandard service rendered.
I will regret to have made this cruise with Booking-tours for life. They have ruined our family holidays, this one has been the worse trip in our lives
1. When I booked the cruise from Aswan to Luxor they informed that our boat was Coral 2, receiving pics of it, So I agreed to book it. Surprisingly, just few days before shipping, they told us that the vessel was changed to M/s Prince Omar without sending pics or basic information
2. Someone was supposed to meet us in Cairo Airport to help with our trip arrangements but nobody showed up
3. Landing in Aswan, nobody was at the terminal to receive us as expected. Only after leaving the terminal, a guy approached us saying that he will be our guide but no credentials as Egyptologist and no relationship with Booking Tours
4. We told this guy that we want to go to the vessel for lunch and view but he told us that he was in a hurry because he had to assist other group, so he rushed us to the Aswan Damm and to Philae temple. Everything on the run, no meal, no time for anythingt, just running from place to place in empty stomachs.
5. Finally he joined us with his group proposing us to sail together in the falucas and continue to Nubios village. We accepted, but our surprise came when we had to pay him USD 75 for the excursion. Unbelievable
6. When we were dropped at the M/s Prince Omar we only wanted to cry. That boat is old, bad maintained, smelly, dirty and thousands of bad things more. I told the guide (Mohamed) that we couldn’t accept to stay in that boat since didn’t meet the requirements what we booked for. I requested him to call Booking Tours to change us to other boat but he did nothing, so I started communicating with Booking Tours but the response was nule.
7. I complained to the boat manager about the quality of the accommodation and he allocated us in a room with double-bed, but without space for our kids. I told him that we needed at least one more bed for our 15 years old kid and the solution given was to bring a chase-long from the swimming pool to accommodate him. We could't sleep
The cabin was dirty, dirty linen and towels, leaks in the bathroom, small black worms in the floor, TV set not working. The smell and dust of the cabin was so terrible that my daughter got sick.
With regards to the food there is only one adjective for it, inedible!!!!
To sum up, we’d never have booked that boat and we’d have cancelled our cruise if we had known the look of M/s Prince Omar.
Furthermore, the tour guide told us that the Tour Operator had change the vessel from Coral 2 to Prince Omar because Coral 2 was in Luxor. Another lie upon lie, since the Coral 2 was tied up in our same dock just three tiers ahead and we met it again before going through the canal.
8. 30th December, we only arrived to Kom Ombo with night light. Again, everything on the rush. That is supposed to have a function in the boat during the night, but we didn't.
9. 31st December. Early morning we visited Edfu, again running like headless chickens, to get back to the boat and sail to Luxor what we only reached by 10:30 pm. Night entertainment to celebrate the new year was scheduled, but never happened and that is not acceptable. No satisfactory response was given to my complaints.
11. On the 1st January, a different guide fetched us to show us Valley of the Kings, East Bank and Karnak. Everything in only 4 hours. Unbelievable. Finally, we requested her to accompany us to the airport terminal but she refused arguing that she was not allowed to go in.
We feel completely cheated, paying for something with no value for the money paid.
They decided unilaterally to change the boat without giving us a similar vessel in terms of quality or even a better one. They altered the schedule without any reason neither explanation. And they promised experiences that they didn't fulfil. This trip was insane and the worse experience in our lives.
I will regret to have made this cruise with Booking-tours for life. They have ruined our family holidays, this one has been the worse trip in our lives
1. When I booked the cruise from Aswan to Luxor they informed that our boat was Coral 2, receiving pics of it, So I agreed to book it. Surprisingly, just few days before shipping, they told us that the vessel was changed to M/s Prince Omar without sending pics or basic information
2. Someone was supposed to meet us in Cairo Airport to help with our trip arrangements but nobody showed up
3. Landing in Aswan, nobody was at the terminal to receive us as expected. Only after leaving the terminal, a guy approached us saying that he will be our guide but no credentials as Egyptologist and no relationship with Booking Tours
4. We told this guy that we want to go to the vessel for lunch and view but he told us that he was in a hurry because he had to assist other group, so he rushed us to the Aswan Damm and to Philae temple. Everything on the run, no meal, no time for anythingt, just running from place to place in empty stomachs.
5. Finally he joined us with his group proposing us to sail together in the falucas and continue to Nubios village. We accepted, but our surprise came when we had to pay him USD 75 for the excursion. Unbelievable
6. When we were dropped at the M/s Prince Omar we only wanted to cry. That boat is old, bad maintained, smelly, dirty and thousands of bad things more. I told the guide (Mohamed) that we couldn’t accept to stay in that boat since didn’t meet the requirements what we booked for. I requested him to call Booking Tours to change us to other boat but he did nothing, so I started communicating with Booking Tours but the response was nule.
7. I complained to the boat manager about the quality of the accommodation and he allocated us in a room with double-bed, but without space for our kids. I told him that we needed at least one more bed for our 15 years old kid and the solution given was to bring a chase-long from the swimming pool to accommodate him. We could't sleep
The cabin was dirty, dirty linen and towels, leaks in the bathroom, small black worms in the floor, TV set not working. The smell and dust of the cabin was so terrible that my daughter got sick.
With regards to the food there is only one adjective for it, inedible!!!!
To sum up, we’d never have booked that boat and we’d have cancelled our cruise if we had known the look of M/s Prince Omar.
Furthermore, the tour guide told us that the Tour Operator had change the vessel from Coral 2 to Prince Omar because Coral 2 was in Luxor. Another lie upon lie, since the Coral 2 was tied up in our same dock just three tiers ahead and we met it again before going through the canal.
8. 30th December, we only arrived to Kom Ombo with night light. Again, everything on the rush. That is supposed to have a function in the boat during the night, but we didn't.
9. 31st December. Early morning we visited Edfu, again running like headless chickens, to get back to the boat and sail to Luxor what we only reached by 10:30 pm. Night entertainment to celebrate the new year was scheduled, but never happened and that is not acceptable. No satisfactory response was given to my complaints.
11. On the 1st January, a different guide fetched us to show us Valley of the Kings, East Bank and Karnak. Everything in only 4 hours. Unbelievable. Finally, we requested her to accompany us to the airport terminal but she refused arguing that she was not allowed to go in.
We feel completely cheated, paying for something with no value for the money paid.
They decided unilaterally to change the boat without giving us a similar vessel in terms of quality or even a better one. They altered the schedule without any reason neither explanation. And they promised experiences that they didn't fulfil. This trip was insane and the worse experience in our lives.
翻译：这次邮轮的标题是：谎言、欺诈、骗局、盗窃和不合格的服务。
我将终生后悔通过 Booking-tours 进行了这次巡游。他们毁了我们的家庭假期，这是我们一生中最糟糕的旅行
1.当我预订从阿斯旺到卢克索的游轮时，他们告诉我们我们的船是珊瑚2号，收到了它的照片，所以我同意预订它。令人惊讶的是，就在发货前几天，他们告诉我们该船已更改为M/s Prince Omar，但没有发送图片或基本信息
2. 本来应该有人在开罗机场接我们，帮助我们安排行程，但没有人出现
3. 飞机降落在阿斯旺，却没有人在航站楼迎接我们。离开航站楼后，一个人向我们走来，说他将成为我们的导游，但没有埃及古物学家的资格，也与 Booking Tours 没有任何关系
4. 我们告诉这个人我们想去船上吃午饭和参观，但他告诉我们他很着急，因为他要协助其他团队，所以他赶紧带我们去阿斯旺达姆和菲莱神庙。一切都在奔跑，没有吃饭，没有时间做任何事，只是空着肚子从一个地方跑到另一个地方。
5. 最后，他加入了我们和他的团队，建议我们一起在法卢卡斯航行，继续前往努比奥斯村。我们接受了，但令我们惊讶的是，我们不得不向他支付 75 美元的旅行费用。难以置信
6. 当我们被送到 M/s Prince Omar 时，我们只想哭。那艘船很旧，保养不好，又臭又脏，还有成千上万的坏东西。我告诉导游（穆罕默德）我们不能接受留在那艘船上，因为不符合我们预订的要求。我要求他打电话给Booking Tours，让我们改换其他船，但他什么也没做，所以我开始与Booking Tours沟通，但得到的答复是无效的。
7. 我向船经理抱怨住宿质量，他给我们安排了一间有双人床的房间，但没有足够的空间容纳我们的孩子。我告诉他，我们至少需要为我们 15 岁的孩子多一张床，给出的解决方案是从游泳池搬来一条长椅来容纳他。我们无法入睡
小屋很脏，床单和毛巾都很脏，浴室漏水，地板上有黑色的小虫子，电视机不能用。小屋的气味和灰尘太可怕了，我女儿生病了。
对于食物，只有一个形容词，不能吃！！！！
总而言之，如果我们知道奥马尔王子号的样子，我们永远不会预订那艘船，而且我们也会取消我们的游轮。
此外，导游还告诉我们，由于珊瑚2号在卢克索，旅行社已将船只从“珊瑚2号”改为“奥马尔王子号”。又是一个谎言，因为珊瑚 2 号停泊在我们的同一个码头，就在前面三层，我们在穿过运河之前再次遇到了它。
8. 12月30日，我们在夜色中才到达Kom Ombo。再说一次，一切都在匆忙中。这本来应该在夜间在船上发挥作用，但我们没有。
9. 12 月 31 日。一大早，我们就去了埃德夫，再次像无头苍蝇一样奔跑，回到船上，航行到晚上 10:30 才到达的卢克索。庆祝新年的夜间娱乐活动已安排好，但从未举行，这是不可接受的。我的投诉没有得到满意的答复。
11. 1月1日，另一位导游带我们去参观帝王谷、东岸和卡纳克神庙。一切只用了4个小时。难以置信。最后，我们要求她陪我们去机场航站楼，但她拒绝了，理由是不让她进去。
我们感觉完全被欺骗了，付出了一些毫无价值的东西。
他们单方面决定更换这艘船，却没有给我们一艘质量类似的船，甚至没有给我们一艘更好的船。他们无缘无故地改变了日程，也没有任何解释。他们承诺了他们没有实现的体验。这次旅行很疯狂，是我们一生中最糟糕的经历。
我将终生后悔通过 Booking-tours 进行了这次巡游。他们毁了我们的家庭假期，这是我们一生中最糟糕的旅行
1.当我预订从阿斯旺到卢克索的游轮时，他们告诉我们我们的船是珊瑚2号，收到了它的照片，所以我同意预订它。令人惊讶的是，就在发货前几天，他们告诉我们该船已更改为M/s Prince Omar，但没有发送图片或基本信息
2. 本来应该有人在开罗机场接我们，帮助我们安排行程，但没有人出现
3. 飞机降落在阿斯旺，却没有人在航站楼迎接我们。离开航站楼后，一个人向我们走来，说他将成为我们的导游，但没有埃及古物学家的资格，也与 Booking Tours 没有任何关系
4. 我们告诉这个人我们想去船上吃午饭和参观，但他告诉我们他很着急，因为他要协助其他团队，所以他赶紧带我们去阿斯旺达姆和菲莱神庙。一切都在奔跑，没有吃饭，没有时间做任何事，只是空着肚子从一个地方跑到另一个地方。
5. 最后，他加入了我们和他的团队，建议我们一起在法卢卡斯航行，继续前往努比奥斯村。我们接受了，但令我们惊讶的是，我们不得不向他支付 75 美元的旅行费用。难以置信
6. 当我们被送到 M/s Prince Omar 时，我们只想哭。那艘船很旧，保养不好，又臭又脏，还有成千上万的坏东西。我告诉导游（穆罕默德）我们不能接受留在那艘船上，因为不符合我们预订的要求。我要求他打电话给Booking Tours，让我们改换其他船，但他什么也没做，所以我开始与Booking Tours沟通，但得到的答复是无效的。
7. 我向船经理抱怨住宿质量，他给我们安排了一间有双人床的房间，但没有足够的空间容纳我们的孩子。我告诉他，我们至少需要为我们 15 岁的孩子多一张床，给出的解决方案是从游泳池搬来一条长椅来容纳他。我们无法入睡
小屋很脏，床单和毛巾都很脏，浴室漏水，地板上有黑色的小虫子，电视机不能用。小屋的气味和灰尘太可怕了，我女儿生病了。
对于食物，只有一个形容词，不能吃！！！！
总而言之，如果我们知道奥马尔王子号的样子，我们永远不会预订那艘船，而且我们也会取消我们的游轮。
此外，导游还告诉我们，由于珊瑚2号在卢克索，旅行社已将船只从“珊瑚2号”改为“奥马尔王子号”。又是一个谎言，因为珊瑚 2 号停泊在我们的同一个码头，就在前面三层，我们在穿过运河之前再次遇到了它。
8. 12月30日，我们在夜色中才到达Kom Ombo。再说一次，一切都在匆忙中。这本来应该在夜间在船上发挥作用，但我们没有。
9. 12 月 31 日。一大早，我们就去了埃德夫，再次像无头苍蝇一样奔跑，回到船上，航行到晚上 10:30 才到达的卢克索。庆祝新年的夜间娱乐活动已安排好，但从未举行，这是不可接受的。我的投诉没有得到满意的答复。
11. 1月1日，另一位导游带我们去参观帝王谷、东岸和卡纳克神庙。一切只用了4个小时。难以置信。最后，我们要求她陪我们去机场航站楼，但她拒绝了，理由是不让她进去。
我们感觉完全被欺骗了，付出了一些毫无价值的东西。
他们单方面决定更换这艘船，却没有给我们一艘质量类似的船，甚至没有给我们一艘更好的船。他们无缘无故地改变了日程，也没有任何解释。他们承诺了他们没有实现的体验。这次旅行很疯狂，是我们一生中最糟糕的经历。
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