点评:Terrible Experience - Avoid at all costs! We booked a Standup Paddle Sunset Glow Tour for my daughters' joint 13th and 15th birthday parties. They each brought friends on the adventure (we live 3 hours away) and were looking forward to the trip for weeks. We planned our whole weekend in the Cape around it. We got there early and start preparing with our guide, including putting on lifejackets, getting the boards in the water, etc. A few minutes before we were about to head out, a group of women celebrating a bridal shower show up (to the complete surprise of our guide) and were immediately upset with us being there because they thought they had booked a private excursion. The women called the owner and complained, and his UNBELIEVABLE response was to KICK US OUT. The guide actually made the girls take off their gear and leave. They were all incredibly disappointed and it was 7:30 pm on a Saturday night and we were left hanging without the main activity of the weekend. We had booked (and paid) in advance and had received an email confirmation from the company, and yet we were kicked out without consideration. There were many different ways this could have been handled, and the owner inexplicably chose the most detrimental one to the kids. We will never be using their services again.
翻译:糟糕的经历 - 无论如何都要避免!我们为女儿 13 岁和 15 岁生日派对预订了站立式桨板日落之旅。她们各自带了朋友一起来冒险(我们住在 3 小时车程之外),并且期待这次旅行好几个星期了。我们围绕它计划了在开普敦的整个周末。我们早早到了那里,开始和导游一起准备,包括穿上救生衣、把冲浪板放到水中等。就在我们即将出发的几分钟前,一群正在庆祝新娘送礼会的妇女出现了(这让我们的导游大吃一惊),她们立即对我们在那里感到不满,因为她们以为她们预订了私人旅行。这些妇女打电话给老板抱怨,他令人难以置信的回应是把我们赶出去。导游实际上让女孩们脱下装备离开。她们都非常失望,当时是星期六晚上 7:30,我们只能等着,没有周末的主要活动。我们已经提前预订(并付款),并收到了该公司的电子邮件确认,但我们却被毫无顾忌地赶了出去。这件事有很多不同的处理方式,但老板莫名其妙地选择了对孩子最有害的方式。我们再也不会使用他们的服务了。