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Avoid booking if you dont want to be out of pocket!
Virgin Balloon Flights - Biggleswade的点评
点评：Avoid booking a hot air balloon experience at all costs. You could end up out of pocket without ever getting to enjoy the experience due to repeated last-minute cancellations supposedly caused by the weather. I’m still not sure what they classify as “bad weather” — one of my flights was cancelled on a completely sunny day.
I’ve wasted both time and money having to book annual leave from work to accommodate rescheduled flight dates. Within 10 months of purchasing my voucher, Virgin cancelled my flight three separate times.
Customer service has been appalling throughout. They refuse to offer refunds or allow customers to exchange the voucher for a different experience. The only response I received was that they “appreciate my frustration,” yet nothing was done to resolve the issue.
What’s most frustrating is that they won’t let the voucher be used for another experience they already offer. Instead of trying to help, they seem determined to avoid providing any meaningful solution.
Although they extend the voucher each time a flight is cancelled, I don’t want to be stuck in an endless cycle of rebooking, getting my hopes up, and then having the flight cancelled again just hours before departure.
I’ve wasted both time and money having to book annual leave from work to accommodate rescheduled flight dates. Within 10 months of purchasing my voucher, Virgin cancelled my flight three separate times.
Customer service has been appalling throughout. They refuse to offer refunds or allow customers to exchange the voucher for a different experience. The only response I received was that they “appreciate my frustration,” yet nothing was done to resolve the issue.
What’s most frustrating is that they won’t let the voucher be used for another experience they already offer. Instead of trying to help, they seem determined to avoid providing any meaningful solution.
Although they extend the voucher each time a flight is cancelled, I don’t want to be stuck in an endless cycle of rebooking, getting my hopes up, and then having the flight cancelled again just hours before departure.
翻译：千万不要预订热气球体验。由于他们经常以天气为由临时取消航班，你最终可能不仅损失金钱，还无法享受体验。我至今都搞不清楚他们所谓的“恶劣天气”到底是什么——我的其中一次航班竟然在阳光灿烂的日子里被取消了。
为了配合重新安排的航班日期，我不得不请年假，白白浪费了时间和金钱。购买代金券后的10个月内，维珍航空竟然三次取消了我的航班。
他们的客户服务简直糟糕透顶。他们拒绝退款，也不允许顾客将代金券兑换成其他体验项目。我收到的唯一回复是“理解我的不满”，但实际上他们什么都没做来解决问题。
最令人气愤的是，他们甚至不允许我将代金券用于他们已经提供的其他体验项目。他们非但没有试图提供帮助，反而似乎铁了心要回避任何有效的解决方案。
虽然每次航班取消后他们都会延长代金券的有效期，但我不想陷入无休止的重新预订、满怀希望，然后在起飞前几个小时航班再次被取消的循环中。
为了配合重新安排的航班日期，我不得不请年假，白白浪费了时间和金钱。购买代金券后的10个月内，维珍航空竟然三次取消了我的航班。
他们的客户服务简直糟糕透顶。他们拒绝退款，也不允许顾客将代金券兑换成其他体验项目。我收到的唯一回复是“理解我的不满”，但实际上他们什么都没做来解决问题。
最令人气愤的是，他们甚至不允许我将代金券用于他们已经提供的其他体验项目。他们非但没有试图提供帮助，反而似乎铁了心要回避任何有效的解决方案。
虽然每次航班取消后他们都会延长代金券的有效期，但我不想陷入无休止的重新预订、满怀希望，然后在起飞前几个小时航班再次被取消的循环中。
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