下载App
资质规则
旅行
账户
John S
Great slope staff; horrendous Copper Kettle hosts
Bryce Resort的点评
点评：We stayed in a nearby air bnb which was great! Saturday was snowboard lessons for the kids. They had a great time, the instructors were amazing and the team in the rental shop were incredibly helpful. Sunday we did snowtubing which was also a fantastic time. The employees there were good. One MAJOR disappointment was the restaurant at the lodge. We were a large group and we walked in off the slopes after a few of us had already been in getting drinks. The entire group came back in through the same door and we found an empty table to sit. The staff ignored us for a good 15 min until we were told we needed to move because they had a reservation coming in. So we went to the front to put our name on the list where we were confronted with inept and rude host staff. We got our names on the list where we were told it would be 40min wait. We went to walk around a bit where we got a text saying there was only one party in front of us so we walked around a bit longer and came back 30min after we left and sat in the lobby area. When we check to see the status we were told it would be another 90min and serve a dose of snide attitude while we waited. Meanwhile as we sat in the lobby we saw multiple groups walk up and be seated. This was a Saturday and understandably was busy but the rudeness of the host staff and inability to communicate basic concepts like waitlist and time are disappointing to someone who has been to Bryce both winter and summer times for the activities provided. Word of warning as well is members of our group are travel advisors there for the first time to see the resort and amenities and they were less than impressed with how they were treated at the Copper Kettle.
翻译：我们住在附近的一家Airbnb民宿，非常棒！周六孩子们上了单板滑雪课。他们玩得很开心，教练很棒，租赁店的员工也非常热情周到。周日我们玩了雪圈，也玩得非常尽兴。那里的员工服务很好。但最令人失望的是度假村的餐厅。我们一行人很多，从雪道下来后，我们进去的时候，已经有几个人进去买过饮料了。我们一行人从同一个门进去，找到一张空桌子坐下。餐厅工作人员足足无视了我们15分钟，直到他们告诉我们因为有预订的客人要来，我们需要换个位置。于是我们去前台登记，结果遇到了态度恶劣、不专业的接待人员。登记之后，他们告诉我们要等40分钟。我们出去逛了一会儿，收到一条短信说前面只有一桌客人，所以我们又逛了一会儿，30分钟后回到餐厅，坐在了大厅里。当我们查询预订状态时，被告知还要再等90分钟，而且在我们等待期间，工作人员的态度还很冷漠。与此同时，我们坐在大厅里，眼睁睁地看着好几拨客人进来就座。那天是周六，人多是可以理解的，但是接待人员的粗鲁无礼以及连等位名单和时间这些基本概念都无法沟通，对于一个冬天和夏天都去过布莱斯峡谷参加各种活动的人来说，实在令人失望。另外提醒大家的是，我们团队里有几位是旅行顾问，他们第一次来这里考察度假村和各种设施，但铜壶酒店的服务体验让他们非常不满意。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
