点评:The location was lovely. The staff, not so much. I signed in at 2pm and my daughter in law paid £35. We had to go back to the car for £10 cash for the deposit and to change into shorts. The younger boys of the party of 4 wanted to go to toilet. By the time we got back it was 2.15pm. There was a kayaker paying his £10 deposit in front of me, I then handed ours over. We eventually got into a pedalo at 2.20pm. We had a good time and the scenery was stunning. We even saw an Osprey. We peddled back at 2.15pm to be greeted by the owner frantically waving us in. He told us there were lots of people waiting. They must have been invisible though. We were well within the 1 hour time slot so we were a bit surprised at his attitude. We all got out and I wandered back to the counter for the deposit to be returned. He told me we were over our time slot by 15 minutes and he would keep £5 of the deposit. I disputed this as the kayaker who was handing his deposit over had come in the same time. The owner then looked at the list at the time we had signed in and said we signed in at 2pm. I told him we might have signed in then but we didn't get in the pedalo until 2.20pm after the kayaker was given his boat. After a while of ridiculous haggling I told him to keep it. He then followed me out returning the money, saying he didn't want me to have a bad experience. Too late. He ruined what had been a lovely hour floating on Loch Faskally with his attitude towards us. One hour is one hour from when you get in the pedalo, not when you sign in. As in our case 20 minutes had elapsed prior to getting in. If he counts 1 hour from signing in, this should be stated and then literally prior to entering boat people could then sign in and get the time advertised. It's not cheap by a long shot and customers are entitled to get the full hour in the boat. If he replies to this any different or tries to distort what happened in his favour. The facts are exactly as I have written.
翻译:地点很棒。员工就不怎么样了。我下午 2 点签到,儿媳付了 35 英镑。我们不得不回到车上拿 10 英镑现金作为押金,换上短裤。4 人团体中年纪较小的男孩想上厕所。我们回来的时候已经是下午 2 点 15 分了。有一位皮划艇运动员在我前面付了 10 英镑的押金,然后我把我们的押金交给了他。我们最终在下午 2 点 20 分上了脚踏船。我们玩得很开心,风景也很美。我们甚至看到了一只鱼鹰。我们下午 2 点 15 分骑回船,老板疯狂地招手迎接我们。他告诉我们有很多人在等。但他们一定是隐形的。我们正好在 1 小时的时间段内,所以我们对他的态度有点惊讶。我们都下了车,我漫步回到柜台退还押金。他告诉我,我们超出了 15 分钟的时间段,他会扣留 5 英镑的押金。我对此提出异议,因为交押金的皮划艇运动员也是在同一时间来的。然后,船主看了看我们签到时的名单,说我们是下午 2 点签到的。我告诉他,我们当时可能已经签到了,但直到下午 2 点 20 分,皮划艇运动员拿到船后,我们才上脚踏船。经过一段时间的荒谬讨价还价后,我告诉他把船留着。然后他跟着我出去退还了钱,说他不想让我有不好的体验。太晚了。他对我们的态度毁了我们在法斯卡利湖漂流的美好时光。一小时是从你上脚踏船开始算起,而不是从你签到开始算起。就像我们的情况一样,在上船前已经过去了 20 分钟。如果他从签到算起 1 小时,那么应该说明这一点,然后在上船之前,人们就可以签到并获得广告上的时间。这绝对不便宜,而且顾客有权在船上待上整整一个小时。如果他对此做出任何不同的回应,或者试图歪曲对他有利的事情。事实和我写的完全一样。