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Mike Z
We Trusted African Safari Guru and Were Let Down – Please Read Before Booking
African Safari Guru的点评
点评：We are deeply disappointed with our experience with African Safari Guru (owner: Matthew Grace) and want to share our story so that others are aware before booking.
• Feb 29, 2024 – Received a final itinerary for a 17-day safari (Aug 30 – Sept 15, 2025) for two couples at a total cost of $26,260 USD.
• Mar – Jun 2024 – Paid deposits and final balance in full. By June 5, 2025, the company had received 100% of our payment ($26,260 USD).
• Aug 10, 2025 (just 19 days before departure) – Mr. Grace emailed to cancel our entire trip due to his “financial hardship.” No refund details were provided.
• Aug 11–15, 2025 – Multiple calls and emails followed. Mr. Grace admitted most of the money was gone. He later offered us less than 10% back.
• Aug 15, 2025 – He issued a cancellation letter confirming a refund of only 46,816 Rand (≈$2,547 USD, ~9.7%) out of the $26,260 USD we had paid.
• During this same period, when contacted under a different name, Mr. Grace immediately provided a full itinerary and requested a 50% deposit for a new safari in 2026, showing he was still actively taking bookings.
• Sept 10, 2025 – After legal intervention, we received only a 9.7% refund. Mr. Grace has stated he cannot refund more.
Despite taking full payment well in advance, African Safari Guru cancelled our trip less than three weeks before departure and has withheld over 90% of our money.
We have involved lawyers and authorities in both South Africa and Canada to try to recover the funds and prevent this from happening to other travelers.
We strongly urge anyone considering booking with this company to exercise extreme caution.
• Feb 29, 2024 – Received a final itinerary for a 17-day safari (Aug 30 – Sept 15, 2025) for two couples at a total cost of $26,260 USD.
• Mar – Jun 2024 – Paid deposits and final balance in full. By June 5, 2025, the company had received 100% of our payment ($26,260 USD).
• Aug 10, 2025 (just 19 days before departure) – Mr. Grace emailed to cancel our entire trip due to his “financial hardship.” No refund details were provided.
• Aug 11–15, 2025 – Multiple calls and emails followed. Mr. Grace admitted most of the money was gone. He later offered us less than 10% back.
• Aug 15, 2025 – He issued a cancellation letter confirming a refund of only 46,816 Rand (≈$2,547 USD, ~9.7%) out of the $26,260 USD we had paid.
• During this same period, when contacted under a different name, Mr. Grace immediately provided a full itinerary and requested a 50% deposit for a new safari in 2026, showing he was still actively taking bookings.
• Sept 10, 2025 – After legal intervention, we received only a 9.7% refund. Mr. Grace has stated he cannot refund more.
Despite taking full payment well in advance, African Safari Guru cancelled our trip less than three weeks before departure and has withheld over 90% of our money.
We have involved lawyers and authorities in both South Africa and Canada to try to recover the funds and prevent this from happening to other travelers.
We strongly urge anyone considering booking with this company to exercise extreme caution.
翻译：我们对与 African Safari Guru（所有者：Matthew Grace）合作的经历深感失望，并想分享我们的故事，以便其他人在预订前了解情况。
• 2024 年 2 月 29 日 – 收到了两对夫妇 17 天游猎之旅（2025 年 8 月 30 日至 9 月 15 日）的最终行程，总费用为 26,260 美元。
• 2024 年 3 月至 6 月 – 全额支付定金和尾款。截至 2025 年 6 月 5 日，该公司已收到我们 100% 的付款（26,260 美元）。
• 2025 年 8 月 10 日（出发前 19 天）– Grace 先生通过电子邮件以“经济困难”为由取消了我们的整个行程。没有提供退款细节。
• 2025 年 8 月 11 日至 15 日 – 随后多次打电话和发电子邮件。Grace 先生承认大部分钱都没了。后来，他只退还了不到 10% 的费用。
• 2025 年 8 月 15 日 – 他发出了一封取消信，确认只退还 46,816 兰特（约合 2,547 美元，约 9.7%），而我们支付了 26,260 美元。
• 在同一时期，当我们用另一个名字联系 Grace 先生时，他立即提供了完整的行程，并要求支付 2026 年新游猎行程 50% 的定金，这表明他仍在积极接受预订。
• 2025 年 9 月 10 日 – 经过法律干预，我们只收到了 9.7% 的退款。Grace 先生表示他无法退还更多款项。
尽管 African Safari Guru 提前很久就收到了全额付款，但在出发前不到三周就取消了我们的行程，并扣留了我们 90% 以上的款项。
我们已聘请南非和加拿大的律师和相关部门，试图追回这笔款项，并防止其他旅行者再次遭遇同样的命运。
我们强烈建议任何考虑通过该公司预订的人都要格外小心。
• 2024 年 2 月 29 日 – 收到了两对夫妇 17 天游猎之旅（2025 年 8 月 30 日至 9 月 15 日）的最终行程，总费用为 26,260 美元。
• 2024 年 3 月至 6 月 – 全额支付定金和尾款。截至 2025 年 6 月 5 日，该公司已收到我们 100% 的付款（26,260 美元）。
• 2025 年 8 月 10 日（出发前 19 天）– Grace 先生通过电子邮件以“经济困难”为由取消了我们的整个行程。没有提供退款细节。
• 2025 年 8 月 11 日至 15 日 – 随后多次打电话和发电子邮件。Grace 先生承认大部分钱都没了。后来，他只退还了不到 10% 的费用。
• 2025 年 8 月 15 日 – 他发出了一封取消信，确认只退还 46,816 兰特（约合 2,547 美元，约 9.7%），而我们支付了 26,260 美元。
• 在同一时期，当我们用另一个名字联系 Grace 先生时，他立即提供了完整的行程，并要求支付 2026 年新游猎行程 50% 的定金，这表明他仍在积极接受预订。
• 2025 年 9 月 10 日 – 经过法律干预，我们只收到了 9.7% 的退款。Grace 先生表示他无法退还更多款项。
尽管 African Safari Guru 提前很久就收到了全额付款，但在出发前不到三周就取消了我们的行程，并扣留了我们 90% 以上的款项。
我们已聘请南非和加拿大的律师和相关部门，试图追回这笔款项，并防止其他旅行者再次遭遇同样的命运。
我们强烈建议任何考虑通过该公司预订的人都要格外小心。
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