旅行
账户
Anne-Marie H
DO NOT TOUCH WITH A BARGEPOLE!!!
Cornwall Surf Academy的点评
点评：I purchased a voucher from this company's website on 12th May 2024. However, I was having problems using it to book a surf lesson online, for June. I tried to contact them via email (the one posted on their Facebook page - there is no email address on their website), but have received no response to date. I tried to phone (the number they have on your website) but there was no answer, so I left a message (which included my mobile number). I still have not received a response. Finally, I messaged them on Facebook on 18th May, and they responded after one week.
They offered to get someone to call me to sort it out, but by this point I was not confident that I would be able to book my surf lesson without going through all the same hassle that I had already gone through, so I requested a refund on my voucher. I have had no reply since, despite messaging them repeatedly on Facebook (the only way I can get a response - which is merely an automated message saying someone will get back to me).
The timeframe I was hoping to book my surf lesson for (a week's holiday in Cornwall from 7th-14th June) has now passed. I originally tried to contact them one full month before this to book it, but have been unable to do so.
They offered to get someone to call me to sort it out, but by this point I was not confident that I would be able to book my surf lesson without going through all the same hassle that I had already gone through, so I requested a refund on my voucher. I have had no reply since, despite messaging them repeatedly on Facebook (the only way I can get a response - which is merely an automated message saying someone will get back to me).
The timeframe I was hoping to book my surf lesson for (a week's holiday in Cornwall from 7th-14th June) has now passed. I originally tried to contact them one full month before this to book it, but have been unable to do so.
翻译：我于 2024 年 5 月 12 日从该公司的网站购买了一张优惠券。但是，我在使用它在线预订 6 月份的冲浪课程时遇到了问题。我尝试通过电子邮件联系他们（发布在他们的 Facebook 页面上的电子邮件 - 他们的网站上没有电子邮件地址），但迄今为止没有收到任何回复。我尝试打电话（他们在您网站上的号码），但没有人接听，所以我留言了（包括我的手机号码）。我仍然没有收到回复。最后，我在 5 月 18 日在 Facebook 上给他们发了消息，他们在一周后回复了。
他们提出派人给我打电话来解决这个问题，但到了这个时候，我不确定我是否能够在不经历我已经经历过的所有麻烦的情况下预订我的冲浪课程，所以我要求退还我的优惠券。从那以后，我没有收到回复，尽管我在 Facebook 上反复给他们发消息（这是我得到回复的唯一方式 - 这只是一条自动消息，说有人会回复我）。
我原本希望预订冲浪课程的时间范围（6 月 7 日至 14 日在康沃尔度过一周的假期）现在已经过去了。我原本试图在一个月前联系他们进行预订，但一直未能如愿。
他们提出派人给我打电话来解决这个问题，但到了这个时候，我不确定我是否能够在不经历我已经经历过的所有麻烦的情况下预订我的冲浪课程，所以我要求退还我的优惠券。从那以后，我没有收到回复，尽管我在 Facebook 上反复给他们发消息（这是我得到回复的唯一方式 - 这只是一条自动消息，说有人会回复我）。
我原本希望预订冲浪课程的时间范围（6 月 7 日至 14 日在康沃尔度过一周的假期）现在已经过去了。我原本试图在一个月前联系他们进行预订，但一直未能如愿。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
