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Ellen B
Disruptive and Disorderly Patrons Allowed to Disturb the Event - ABBA MANIA -
Raue Center for the Arts的点评
点评：My family and I specifically chose seats which provided two rows with end seats: This arrangement was crucial for us, as my mother is blind with, and we needed proximity to the exit closest to the elevator.
Unfortunately, our experience was severely disrupted by a group of patrons a few rows in front of us. From the start of the show, they engaged in disruptive behavior, including standing up, shouting to each other across rows, talking loudly, and laughing over the performers. This behavior persisted even during announcements and solo performances.
When we sought assistance from an usher, the only solution offered was to relocate us during the intermission. This was problematic for several reasons:
We had to move two sections over, losing our carefully selected seating arrangement.
The new configuration of five seats in a row did not meet our needs for end seats and proximity to the elevator.
Moving was particularly challenging for my mother due to her condition.
We missed portions of the performance during this relocation.
Even after moving, we could still hear and see the disruptive group. Toward the end of the show, two members of the group were finally escorted out.
I contacted Raue center regarding this experience and asking for an explanation of their policy and for some type of reimbursement. Their response was that in these types of situations if patrons are disorderly, they are moved to the back rows. However, since this group was already in the back, nothing could be done. NO type of reimbursement was offered. And no effort was made to see this from the paying customer's perspective. VERY disappointed and will not go to Raue center in the future.
Unfortunately, our experience was severely disrupted by a group of patrons a few rows in front of us. From the start of the show, they engaged in disruptive behavior, including standing up, shouting to each other across rows, talking loudly, and laughing over the performers. This behavior persisted even during announcements and solo performances.
When we sought assistance from an usher, the only solution offered was to relocate us during the intermission. This was problematic for several reasons:
We had to move two sections over, losing our carefully selected seating arrangement.
The new configuration of five seats in a row did not meet our needs for end seats and proximity to the elevator.
Moving was particularly challenging for my mother due to her condition.
We missed portions of the performance during this relocation.
Even after moving, we could still hear and see the disruptive group. Toward the end of the show, two members of the group were finally escorted out.
I contacted Raue center regarding this experience and asking for an explanation of their policy and for some type of reimbursement. Their response was that in these types of situations if patrons are disorderly, they are moved to the back rows. However, since this group was already in the back, nothing could be done. NO type of reimbursement was offered. And no effort was made to see this from the paying customer's perspective. VERY disappointed and will not go to Raue center in the future.
翻译：我和家人特意选择了两排带边座的座位：这种安排对我们来说至关重要，因为我母亲是盲人，我们需要靠近电梯出口。
不幸的是，我们前面几排的一群观众严重扰乱了我们的观演体验。从演出一开始，他们就表现出各种扰乱秩序的行为，包括站起来、隔排互相喊叫、大声说话，以及打断演员的笑声。即使在播报和个人表演时，他们也依然如此。
我们向引座员寻求帮助，唯一的解决办法是在中场休息时把我们挪到别处。这很麻烦，原因有几个：
我们不得不挪动两个区域，失去了精心挑选的座位安排。
新的五排座位安排既不符合我们对边座的需求，又无法靠近电梯。
由于我母亲的视力问题，挪动座位对我来说尤其困难。
在挪动座位的过程中，我们错过了部分演出。
即使挪动座位后，我们仍然能听到和看到那群扰乱秩序的人。演出快结束时，两名团员终于被护送出去了。
我联系了Raue中心，就此事寻求解释他们的政策并寻求某种形式的补偿。他们的回复是，在这种情况下，如果顾客扰乱秩序，他们会被安排到后排。然而，由于这群人已经在后排了，所以他们无能为力。他们没有提供任何形式的补偿，也没有从付费顾客的角度考虑这个问题。非常失望，以后再也不会去Raue中心了。
不幸的是，我们前面几排的一群观众严重扰乱了我们的观演体验。从演出一开始，他们就表现出各种扰乱秩序的行为，包括站起来、隔排互相喊叫、大声说话，以及打断演员的笑声。即使在播报和个人表演时，他们也依然如此。
我们向引座员寻求帮助，唯一的解决办法是在中场休息时把我们挪到别处。这很麻烦，原因有几个：
我们不得不挪动两个区域，失去了精心挑选的座位安排。
新的五排座位安排既不符合我们对边座的需求，又无法靠近电梯。
由于我母亲的视力问题，挪动座位对我来说尤其困难。
在挪动座位的过程中，我们错过了部分演出。
即使挪动座位后，我们仍然能听到和看到那群扰乱秩序的人。演出快结束时，两名团员终于被护送出去了。
我联系了Raue中心，就此事寻求解释他们的政策并寻求某种形式的补偿。他们的回复是，在这种情况下，如果顾客扰乱秩序，他们会被安排到后排。然而，由于这群人已经在后排了，所以他们无能为力。他们没有提供任何形式的补偿，也没有从付费顾客的角度考虑这个问题。非常失望，以后再也不会去Raue中心了。
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