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Faith T
Discrimination against families of multiple disabled people.
Omniplex Cinema Birmingham的点评
点评：Discrimination against families of multiple disabled people.
I am now unable to easily book tickets for my family as Omniplex has recently upgraded their ticketing service to block CEA card holders from booking if more than one of the party needs a carer to attend with them.
When I tried to ask for this to be looked into, I was told to book two separate bookings. Unfortunately, this brings with it the risk of us not being able to sit together as a family, and as tickets have a strict no refunds policy I wouldn't be able to cancel. This is by definition, indirect discrimination, and is not in line with the CEA guidance as Omniplex tried to claim.
Really disappointing as I used to love this cinema - It was in an easy to get to location with ample parking close by and good size rooms. Now the customer service has gone right downhill, with a food ordering system that is made to be confusing and awkward and give the worst user experience, and staff that look overworked and stressed out at all the upheaval over the past few months.
Time to change cinemas to one of the others in Birmingham who offer better customer service and don't make you jump through unnecessary hoops to be able to spend your money.
I am now unable to easily book tickets for my family as Omniplex has recently upgraded their ticketing service to block CEA card holders from booking if more than one of the party needs a carer to attend with them.
When I tried to ask for this to be looked into, I was told to book two separate bookings. Unfortunately, this brings with it the risk of us not being able to sit together as a family, and as tickets have a strict no refunds policy I wouldn't be able to cancel. This is by definition, indirect discrimination, and is not in line with the CEA guidance as Omniplex tried to claim.
Really disappointing as I used to love this cinema - It was in an easy to get to location with ample parking close by and good size rooms. Now the customer service has gone right downhill, with a food ordering system that is made to be confusing and awkward and give the worst user experience, and staff that look overworked and stressed out at all the upheaval over the past few months.
Time to change cinemas to one of the others in Birmingham who offer better customer service and don't make you jump through unnecessary hoops to be able to spend your money.
翻译：对多名残疾人家庭的歧视。
我现在无法轻松地为我的家人预订门票，因为 Omniplex 最近升级了他们的票务服务，如果其中不止一人需要护理人员陪同，CEA 卡持有人将无法预订。
当我试图要求调查此事时，我被告知要预订两个单独的预订。不幸的是，这带来了我们无法作为一个家庭坐在一起的风险，而且由于门票有严格的不退款政策，我无法取消。这从定义上讲是间接歧视，并且不符合 Omniplex 试图声称的 CEA 指导。
真的很失望，因为我以前很喜欢这家电影院——它位于一个容易到达的位置，附近有充足的停车位和大小合适的房间。现在客户服务已经彻底走下坡路，食物订购系统变得令人困惑和尴尬，用户体验最差，员工看起来工作过度，在过去几个月的所有动荡中压力重重。
是时候换一家伯明翰的电影院了，那里的顾客服务更好，而且不会让你为了花钱而费尽周折。
我现在无法轻松地为我的家人预订门票，因为 Omniplex 最近升级了他们的票务服务，如果其中不止一人需要护理人员陪同，CEA 卡持有人将无法预订。
当我试图要求调查此事时，我被告知要预订两个单独的预订。不幸的是，这带来了我们无法作为一个家庭坐在一起的风险，而且由于门票有严格的不退款政策，我无法取消。这从定义上讲是间接歧视，并且不符合 Omniplex 试图声称的 CEA 指导。
真的很失望，因为我以前很喜欢这家电影院——它位于一个容易到达的位置，附近有充足的停车位和大小合适的房间。现在客户服务已经彻底走下坡路，食物订购系统变得令人困惑和尴尬，用户体验最差，员工看起来工作过度，在过去几个月的所有动荡中压力重重。
是时候换一家伯明翰的电影院了，那里的顾客服务更好，而且不会让你为了花钱而费尽周折。
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