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11raval
5* for staff, 3* for venue
Odeon Cinema的点评
点评：Visited in august, we couldn’t make original booking as I was feeling really unwell. No number available to phone and discuss cancellation/ rebooking, email contact only which was numerous working days for repsonse. Attended the venue and honestly cannot thank staff enough. Their approachability, friendliness and the complete ease of rebooking was second to none.
We rebooked for today and again, every staff member encountered was incredibly friendly. Even when they didn’t have to be, such as on leaving the venue they were smiley and positive.
I feel the venue itself needs a bit of a spruce up, it feels slightly dated and just didn’t feel the cleanest. Also, with receipts building up on the floor at the self service kiosks near the front door.
Maybe I didn’t see or was being a little bit dim but I felt the counter to be confusing. I waited up the top to be served but then realised
It was collection point written on the lower part of the counter. I didn’t notice any clear sign to advise to order and pay at the bar.
Granted the seating area did feel more spacious than Stafford, and I liked the difference that you could raise the middle arm rest so you had more room. However, Stafford does feel more ‘luxe’.
If you’re after fanatic customer service Telford is the place to be.
We rebooked for today and again, every staff member encountered was incredibly friendly. Even when they didn’t have to be, such as on leaving the venue they were smiley and positive.
I feel the venue itself needs a bit of a spruce up, it feels slightly dated and just didn’t feel the cleanest. Also, with receipts building up on the floor at the self service kiosks near the front door.
Maybe I didn’t see or was being a little bit dim but I felt the counter to be confusing. I waited up the top to be served but then realised
It was collection point written on the lower part of the counter. I didn’t notice any clear sign to advise to order and pay at the bar.
Granted the seating area did feel more spacious than Stafford, and I liked the difference that you could raise the middle arm rest so you had more room. However, Stafford does feel more ‘luxe’.
If you’re after fanatic customer service Telford is the place to be.
翻译：八月去的，因为身体不舒服，我们没能按原计划预订。没有电话可以讨论取消/改签事宜，只能通过邮件联系，回复耗时好几天。我去了现场，真的非常感谢工作人员。他们亲切友好，改签过程也非常便捷，真是无与伦比。
我们今天又改签了一次，遇到的每一位工作人员都非常友好。即使在不必要的情况下，比如离开现场时，他们也总是面带微笑，态度积极。
我觉得场地本身需要稍微整修一下，感觉有点陈旧，而且不太干净。此外，靠近前门的自助服务亭的地板上堆满了收据。
可能是我没看清楚，或者灯光有点暗，但我觉得柜台有点混乱。我等到最上面有人服务，才意识到
柜台下方写着取餐点。我没有看到任何明确的标识建议在吧台点餐付款。
诚然，座位区确实感觉比斯塔福德宽敞，而且我喜欢可以升高中间扶手以便获得更多空间这一点。然而，斯塔福德确实感觉更“奢华”。
如果您追求极致的客户服务，特尔福德是您的不二之选。
我们今天又改签了一次，遇到的每一位工作人员都非常友好。即使在不必要的情况下，比如离开现场时，他们也总是面带微笑，态度积极。
我觉得场地本身需要稍微整修一下，感觉有点陈旧，而且不太干净。此外，靠近前门的自助服务亭的地板上堆满了收据。
可能是我没看清楚，或者灯光有点暗，但我觉得柜台有点混乱。我等到最上面有人服务，才意识到
柜台下方写着取餐点。我没有看到任何明确的标识建议在吧台点餐付款。
诚然，座位区确实感觉比斯塔福德宽敞，而且我喜欢可以升高中间扶手以便获得更多空间这一点。然而，斯塔福德确实感觉更“奢华”。
如果您追求极致的客户服务，特尔福德是您的不二之选。
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