点评:My Disappointing Experience at Cascades Soma Bay
Let me start with the positives:
The food and meals were excellent.
The beach was amazing with a stunning view.
The rooms were clean and well-maintained.
However, the negatives unfortunately outweighed the positives — and they were simply unacceptable:
We were a group, and some of us didn’t get access to our rooms until 3:30 PM, even though check-in should be completed by 2:00 PM at the latest.
The reception staff were extremely unprofessional. When we asked about the delay, the response was: “This is a problem and there’s nothing we can do about it except wait.”
Worse, the sales manager spoke to me and tried to blame us for not sending ID photos a day earlier — something we were never even asked to do.
While the restaurant staff were excellent, the bar staff were shockingly rude and disrespectful in how they responded to guests' requests.
Unfortunately, I do not recommend this hotel at all.
翻译:我在卡斯凯德索马湾酒店的失望经历
先说优点:
食物和餐点都很棒。
海滩美得令人窒息,景色令人叹为观止。
房间干净整洁,维护良好。
然而,不幸的是,缺点超过了优点——这些缺点简直令人无法接受:
我们是一群人,有些人直到下午3:30才入住房间,而入住时间最迟应该在下午2:00完成。
接待人员极其不专业。当我们询问延迟的原因时,他们的回复是:“这是一个问题,除了等待,我们无能为力。”
更糟糕的是,销售经理找我谈话,试图责怪我们没有提前一天发送身份证照片——我们甚至从未被要求这样做。
虽然餐厅员工很优秀,但酒吧员工在回应客人要求时却极其粗鲁无礼。
不幸的是,我根本不推荐这家酒店。