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The Cascades at Soma Bay的点评
点评：We had always been very satisfied in previous years, but unfortunately this time The Cascades has noticeably declined. To be fair, some waiters were genuinely courteous, quick and attentive, and the bar staff were also very friendly. The room service was excellent – fast, thorough and very pleasant.
Unfortunately, that was the extent of the positive impressions.
Upon arrival, the luggage porter tried to take advantage of us when exchanging money. In contrast to previous years, the hotel director was not present at all, and this lack of leadership was clearly reflected in the overall service.
Breakfast was particularly disappointing: we were sometimes not served at all, tea never arrived despite several requests, and used dishes were left on the table for a long time. As a result, flocks of birds gathered around the tables. In addition, many cats roamed the restaurant, fed by guests, leaving food scattered on the floor. At night, the cats were loud enough to disturb sleep.
Although there is an official dress code for dinner, it was not enforced. Many guests appeared in flip‑flops or very casual clothing without any intervention from the staff, giving the impression that there were no rules at all.
The most frustrating moment came the day before our departure, when we suddenly disappeared from the hotel system: no internet access, every device had to be re‑registered, and we could no longer order anything under our all‑inclusive package because our room number was no longer recognized. The reception staff remained friendly, but nothing was resolved.
Overall, this stay was disappointing and no longer reflects the high standard we knew from previous years.
Unfortunately, that was the extent of the positive impressions.
Upon arrival, the luggage porter tried to take advantage of us when exchanging money. In contrast to previous years, the hotel director was not present at all, and this lack of leadership was clearly reflected in the overall service.
Breakfast was particularly disappointing: we were sometimes not served at all, tea never arrived despite several requests, and used dishes were left on the table for a long time. As a result, flocks of birds gathered around the tables. In addition, many cats roamed the restaurant, fed by guests, leaving food scattered on the floor. At night, the cats were loud enough to disturb sleep.
Although there is an official dress code for dinner, it was not enforced. Many guests appeared in flip‑flops or very casual clothing without any intervention from the staff, giving the impression that there were no rules at all.
The most frustrating moment came the day before our departure, when we suddenly disappeared from the hotel system: no internet access, every device had to be re‑registered, and we could no longer order anything under our all‑inclusive package because our room number was no longer recognized. The reception staff remained friendly, but nothing was resolved.
Overall, this stay was disappointing and no longer reflects the high standard we knew from previous years.
翻译：往年我们一直都很满意，但这次卡斯卡德酒店的服务明显不如往年。平心而论，有些服务员确实彬彬有礼、动作麻利、体贴周到，酒吧员工也非常友好。客房服务更是无可挑剔——快捷、细致、令人愉悦。
可惜的是，除此之外，就没什么值得称道的地方了。
抵达时，行李员在兑换货币时试图占我们便宜。与往年不同的是，酒店经理今年完全不在，这种管理上的缺失也明显体现在整体服务质量上。
早餐尤其令人失望：有时根本没人给我们送餐，多次催促茶水也迟迟不来，用过的餐具长时间留在桌上，引来成群的鸟儿围着桌子。此外，许多猫在餐厅里游荡，被客人喂食，食物散落在地上。到了晚上，猫叫声大得让人无法入睡。
虽然酒店有正式的晚餐着装要求，但并没有严格执行。许多客人穿着拖鞋或非常休闲的服装入住，工作人员却并未干预，给人一种酒店毫无规矩的印象。
最令人沮丧的事情发生在我们离开的前一天，我们的信息突然从酒店系统中消失了：无法上网，所有设备都必须重新注册，而且由于房间号无法识别，我们也无法使用全包套餐预订任何服务。前台工作人员态度依然友好，但问题始终没有得到解决。
总而言之，这次入住体验令人失望，完全没有达到我们往年所体验到的高水准。
可惜的是，除此之外，就没什么值得称道的地方了。
抵达时，行李员在兑换货币时试图占我们便宜。与往年不同的是，酒店经理今年完全不在，这种管理上的缺失也明显体现在整体服务质量上。
早餐尤其令人失望：有时根本没人给我们送餐，多次催促茶水也迟迟不来，用过的餐具长时间留在桌上，引来成群的鸟儿围着桌子。此外，许多猫在餐厅里游荡，被客人喂食，食物散落在地上。到了晚上，猫叫声大得让人无法入睡。
虽然酒店有正式的晚餐着装要求，但并没有严格执行。许多客人穿着拖鞋或非常休闲的服装入住，工作人员却并未干预，给人一种酒店毫无规矩的印象。
最令人沮丧的事情发生在我们离开的前一天，我们的信息突然从酒店系统中消失了：无法上网，所有设备都必须重新注册，而且由于房间号无法识别，我们也无法使用全包套餐预订任何服务。前台工作人员态度依然友好，但问题始终没有得到解决。
总而言之，这次入住体验令人失望，完全没有达到我们往年所体验到的高水准。
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