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Simone W
Disappointed by How Lost Property Was Handled at Spier Wine Tasting
Spier Wine Farm的点评
点评：I visited Spier on 7 June for a wine and soup pairing and accidentally left my scarf behind. On 9 June, I phoned the wine tasting centre and spoke with a staff member who confirmed they had found the scarf where I had left it. I asked who I should speak to when collecting it, and was told I could ask anyone, no specific person needed.
A month later, on 10 July, I called again while back in Cape Town. The same staff member acknowledged having spoken to me before but suddenly claimed she no longer remembered the scarf being found. She said that after a week, any lost items are moved to the control room. When I went to the control room, the manager there was very friendly and helpful, but unfortunately, the scarf was never handed in.
If phone calls at Spier are recorded, they will clearly hear the staff member confirming twice that the scarf was found. It's deeply disappointing to see a lack of accountability. The scarf didn’t vanish, it was mishandled after being found.
I advise anyone visiting: do not leave any personal belongings behind at Spier Wine Tasting. Sadly, it’s not other customers you need to be concerned about, it’s the staff entrusted with lost items.
A beautiful setting and lovely experience overshadowed by poor handling of lost property.
A month later, on 10 July, I called again while back in Cape Town. The same staff member acknowledged having spoken to me before but suddenly claimed she no longer remembered the scarf being found. She said that after a week, any lost items are moved to the control room. When I went to the control room, the manager there was very friendly and helpful, but unfortunately, the scarf was never handed in.
If phone calls at Spier are recorded, they will clearly hear the staff member confirming twice that the scarf was found. It's deeply disappointing to see a lack of accountability. The scarf didn’t vanish, it was mishandled after being found.
I advise anyone visiting: do not leave any personal belongings behind at Spier Wine Tasting. Sadly, it’s not other customers you need to be concerned about, it’s the staff entrusted with lost items.
A beautiful setting and lovely experience overshadowed by poor handling of lost property.
翻译：6月7日，我去Spier餐厅享用了一顿葡萄酒和汤的搭配，不小心把围巾落下了。6月9日，我打电话给品酒中心，与一位工作人员通话，工作人员确认他们已经在我丢失的地方找到了围巾。我问他们取围巾时应该找谁，他们说可以找任何人，不需要指定具体人员。
一个月后，7月10日，我回到开普敦再次打电话。同一位工作人员承认之前和我谈过，但突然说她不记得找到过围巾了。她说一周后，任何丢失的物品都会被转移到控制室。我去控制室的时候，那里的经理非常友好，乐于助人，但不幸的是，围巾一直没有被交回。
如果Spier餐厅的通话被录音，他们会清楚地听到工作人员两次确认围巾已找到。如此缺乏问责制，真是令人深感失望。围巾不是自己丢了，而是被发现后处理不当。
我建议所有来访的客人：不要在斯皮尔品酒会上遗失任何个人物品。可惜的是，你需要担心的不是其他顾客，而是负责处理失物招领的工作人员。
美丽的环境和美好的体验，却被失物招领的糟糕处理所掩盖。
一个月后，7月10日，我回到开普敦再次打电话。同一位工作人员承认之前和我谈过，但突然说她不记得找到过围巾了。她说一周后，任何丢失的物品都会被转移到控制室。我去控制室的时候，那里的经理非常友好，乐于助人，但不幸的是，围巾一直没有被交回。
如果Spier餐厅的通话被录音，他们会清楚地听到工作人员两次确认围巾已找到。如此缺乏问责制，真是令人深感失望。围巾不是自己丢了，而是被发现后处理不当。
我建议所有来访的客人：不要在斯皮尔品酒会上遗失任何个人物品。可惜的是，你需要担心的不是其他顾客，而是负责处理失物招领的工作人员。
美丽的环境和美好的体验，却被失物招领的糟糕处理所掩盖。
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