旅行
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Tracy B
Disappointing restaurant experience.
Sanders Garden Centre的点评
点评： My review is about the Parlour Restaurant within the Garden Centre.
We ordered 2 tuna mayo jacket potatoes and a tuna mayo sandwich at 1pm today, a relatively quiet Monday . At 1.40pm we asked a passing member of the waiting staff if our order was on its way - she helpfully took our receipt to find out what had happened, she mentioned that today they were short staffed. On her return she said we were '2 tickets away from receiving our meal '
10 minutes after this conversation ( now nearly an hour after ordering) another member of staff came to tell us there was 'no mayonnaise' so our order should never have been taken. The staff member said we could order something else but being rather fed up at being told this information an hour after ordering -we choose to cancel and be refunded for the jacket potatoes and choose a different sandwich - Prawn - which although was well presented was very watery. I'm not sure we heard the word 'sorry' either from the 2 wait staff we spoke to or the cashier who refunded us for the Jacket potatoes.I don't think being short staffed excuses this poor customer service - better communication and an apology would have gone a long way today.
We ordered 2 tuna mayo jacket potatoes and a tuna mayo sandwich at 1pm today, a relatively quiet Monday . At 1.40pm we asked a passing member of the waiting staff if our order was on its way - she helpfully took our receipt to find out what had happened, she mentioned that today they were short staffed. On her return she said we were '2 tickets away from receiving our meal '
10 minutes after this conversation ( now nearly an hour after ordering) another member of staff came to tell us there was 'no mayonnaise' so our order should never have been taken. The staff member said we could order something else but being rather fed up at being told this information an hour after ordering -we choose to cancel and be refunded for the jacket potatoes and choose a different sandwich - Prawn - which although was well presented was very watery. I'm not sure we heard the word 'sorry' either from the 2 wait staff we spoke to or the cashier who refunded us for the Jacket potatoes.I don't think being short staffed excuses this poor customer service - better communication and an apology would have gone a long way today.
翻译：我的评论是关于花园中心内的 Parlour 餐厅的。
今天下午 1 点，我们点了两份金枪鱼蛋黄酱烤土豆和一份金枪鱼蛋黄酱三明治，这可是周一比较冷清的一天。下午 1 点 40 分，我们问一位路过的服务员我们的订单是否已经在路上了——她很热心地拿着我们的收据去了解情况，并说今天人手不够。她回来后说我们“差两张票就能拿到餐点了”。
这次谈话 10 分钟后（现在已经下单近一个小时了），另一位服务员过来告诉我们“没有蛋黄酱了”，所以我们的订单根本就不应该被点。服务员说我们可以点别的，但我们下单一个小时后才被告知这个信息，实在是太烦了——我们选择取消订单并退还烤土豆的钱，然后点了另一个三明治——虾三明治——虽然卖相不错，但水份太多了。我不确定我们是否从与我们交谈的两名服务员或退还烤土豆费用的收银员那里听到过“抱歉”这个词。我认为人手不足并不能成为这种糟糕的客户服务的借口——如果今天能更好地沟通并道歉，效果会更好。
今天下午 1 点，我们点了两份金枪鱼蛋黄酱烤土豆和一份金枪鱼蛋黄酱三明治，这可是周一比较冷清的一天。下午 1 点 40 分，我们问一位路过的服务员我们的订单是否已经在路上了——她很热心地拿着我们的收据去了解情况，并说今天人手不够。她回来后说我们“差两张票就能拿到餐点了”。
这次谈话 10 分钟后（现在已经下单近一个小时了），另一位服务员过来告诉我们“没有蛋黄酱了”，所以我们的订单根本就不应该被点。服务员说我们可以点别的，但我们下单一个小时后才被告知这个信息，实在是太烦了——我们选择取消订单并退还烤土豆的钱，然后点了另一个三明治——虾三明治——虽然卖相不错，但水份太多了。我不确定我们是否从与我们交谈的两名服务员或退还烤土豆费用的收银员那里听到过“抱歉”这个词。我认为人手不足并不能成为这种糟糕的客户服务的借口——如果今天能更好地沟通并道歉，效果会更好。
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