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Andi M
Saddening
Peterborough Lido的点评
点评：⭐ Very disappointing experience – rude and unprofessional staff
I called Peterborough Lido on Wednesday specifically to check what we could bring for our visit on Saturday. I asked about inflatables, snorkels and pool toys and was clearly told these would be allowed.
Based on that advice, I spent more than £45 on new inflatables and equipment. We arrived at 9:00am, paid for parking, queued to enter and hired deckchairs, expecting an enjoyable day together.
Within minutes, the so-called lifeguards began ordering us around and telling us what we could not do. I was told that my nine-year-old daughter could not be in the pool unless I was physically in the water with her, despite my deckchair being positioned right beside the pool. I was also stopped while trying to inflate items that I had specifically telephoned about beforehand.
To be absolutely clear, my issue is not with genuine safety requirements. My issue is with the rude, confrontational and completely unprofessional way we were spoken to. These individuals may wear lifeguard uniforms, but they did not behave like professional lifeguards. They showed no understanding of how to communicate respectfully with a parent who loves, supervises and cares deeply about the safety of their child.
A lifeguard’s role should involve keeping people safe while communicating calmly and respectfully—not speaking to parents as though they are irresponsible or an inconvenience.
Had I been given accurate information during my telephone call, I could have planned accordingly and avoided wasting more than £45. What should have been a lovely day with my daughter became frustrating and upsetting almost immediately.
Peterborough Lido urgently needs to review both the information it gives customers and the attitude and communication skills of the staff representing it.
I called Peterborough Lido on Wednesday specifically to check what we could bring for our visit on Saturday. I asked about inflatables, snorkels and pool toys and was clearly told these would be allowed.
Based on that advice, I spent more than £45 on new inflatables and equipment. We arrived at 9:00am, paid for parking, queued to enter and hired deckchairs, expecting an enjoyable day together.
Within minutes, the so-called lifeguards began ordering us around and telling us what we could not do. I was told that my nine-year-old daughter could not be in the pool unless I was physically in the water with her, despite my deckchair being positioned right beside the pool. I was also stopped while trying to inflate items that I had specifically telephoned about beforehand.
To be absolutely clear, my issue is not with genuine safety requirements. My issue is with the rude, confrontational and completely unprofessional way we were spoken to. These individuals may wear lifeguard uniforms, but they did not behave like professional lifeguards. They showed no understanding of how to communicate respectfully with a parent who loves, supervises and cares deeply about the safety of their child.
A lifeguard’s role should involve keeping people safe while communicating calmly and respectfully—not speaking to parents as though they are irresponsible or an inconvenience.
Had I been given accurate information during my telephone call, I could have planned accordingly and avoided wasting more than £45. What should have been a lovely day with my daughter became frustrating and upsetting almost immediately.
Peterborough Lido urgently needs to review both the information it gives customers and the attitude and communication skills of the staff representing it.
翻译：⭐ 极其糟糕的体验——工作人员粗鲁且不专业
周三时我给彼得伯勒泳池打电话，特意想确认周六去游玩时可以携带哪些物品。我询问了关于充气玩具、呼吸管以及泳池玩具的相关规定，对方明确答复说这些都可以带进去。
基于这一答复，我花费了45英镑以上购买了新的充气玩具及相关装备。周六早上9点，我们抵达泳池，支付了停车费，排队入内后还租了躺椅，满心期待能度过愉快的一天。
然而没过几分钟……那些所谓的救生员开始对我们发号施令，告诉我们什么事情不能做。虽然我的躺椅就摆在泳池旁边，但我还是被告知：除非我亲自下水陪着，否则我九岁的女儿就不能进入泳池。此外，当我试图给事先通过电话说明过的物品充气时，也被他们拦住了。
需要明确的是，我所不满的并不是真正的安全规定。我所不满的是那些粗鲁无礼的……我们遭到以一种充满对抗性且极其不专业的方式对待。这些人虽然穿着救生员制服，但行为举止完全不符合专业救生员的标准。他们完全不懂如何以尊重的态度与那些真心关爱、悉心照料孩子安全的家长沟通。
一名合格的救生员应当在保障人们安全的同时，保持沉着与尊重的态度进行沟通——而不该把家长当成不负责任或惹人厌烦的人来对待。如果我在打电话时能得到准确的信息，我本可以据此做出安排，从而避免浪费45英镑以上。原本本该是与女儿共度的美好一天，却迅速变得令人沮丧和心烦意乱。
彼得伯勒嬉水乐园亟需审视其向顾客提供的信息，以及负责接待顾客的员工的态度与沟通能力。
周三时我给彼得伯勒泳池打电话，特意想确认周六去游玩时可以携带哪些物品。我询问了关于充气玩具、呼吸管以及泳池玩具的相关规定，对方明确答复说这些都可以带进去。
基于这一答复，我花费了45英镑以上购买了新的充气玩具及相关装备。周六早上9点，我们抵达泳池，支付了停车费，排队入内后还租了躺椅，满心期待能度过愉快的一天。
然而没过几分钟……那些所谓的救生员开始对我们发号施令，告诉我们什么事情不能做。虽然我的躺椅就摆在泳池旁边，但我还是被告知：除非我亲自下水陪着，否则我九岁的女儿就不能进入泳池。此外，当我试图给事先通过电话说明过的物品充气时，也被他们拦住了。
需要明确的是，我所不满的并不是真正的安全规定。我所不满的是那些粗鲁无礼的……我们遭到以一种充满对抗性且极其不专业的方式对待。这些人虽然穿着救生员制服，但行为举止完全不符合专业救生员的标准。他们完全不懂如何以尊重的态度与那些真心关爱、悉心照料孩子安全的家长沟通。
一名合格的救生员应当在保障人们安全的同时，保持沉着与尊重的态度进行沟通——而不该把家长当成不负责任或惹人厌烦的人来对待。如果我在打电话时能得到准确的信息，我本可以据此做出安排，从而避免浪费45英镑以上。原本本该是与女儿共度的美好一天，却迅速变得令人沮丧和心烦意乱。
彼得伯勒嬉水乐园亟需审视其向顾客提供的信息，以及负责接待顾客的员工的态度与沟通能力。
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