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455mo
Disappointing experience, misleading ticket information and poor customer service
Over Farm的点评
点评：We visited Over Farm for the Pumpkin Festival with my two-year-old son and my niece, and unfortunately, the experience was extremely disappointing.
We paid approximately £65 for our tickets, only to discover on arrival that they apparently covered pumpkin picking alone. The website, particularly when viewed on a mobile phone, provided very little explanation of what was included, and there was no clear indication that access to the Spookyard required an additional ticket. Naturally, we assumed a Pumpkin Festival ticket would include the activities advertised as part of the experience.
When we queried this at reception, the staff member we dealt with was incredibly dismissive and unhelpful. Despite there being only 30 minutes left before the Spookyard closed, we were initially told we would have to pay the full additional price. When I asked to speak to a manager, I was met with further unhelpful comments rather than any attempt to resolve the situation.
Thankfully, the manager was much more helpful and offered us a discounted rate, although I was still shocked that we had to pay extra after already spending £65.
We left feeling frustrated, disappointed and completely ripped off. I appreciate that activities can be charged separately, but this needs to be made absolutely clear when booking, particularly for families visiting with young children.
I subsequently emailed Over Farm directly to explain our experience and give them the opportunity to address my concerns. I have received no response whatsoever, which is disappointing in itself and does little to restore my confidence in the business.
Sadly, what should have been a lovely family day out turned into an expensive and frustrating experience. I would strongly recommend checking exactly what your tickets include before visiting, as the information provided when booking was far from clear.
We paid approximately £65 for our tickets, only to discover on arrival that they apparently covered pumpkin picking alone. The website, particularly when viewed on a mobile phone, provided very little explanation of what was included, and there was no clear indication that access to the Spookyard required an additional ticket. Naturally, we assumed a Pumpkin Festival ticket would include the activities advertised as part of the experience.
When we queried this at reception, the staff member we dealt with was incredibly dismissive and unhelpful. Despite there being only 30 minutes left before the Spookyard closed, we were initially told we would have to pay the full additional price. When I asked to speak to a manager, I was met with further unhelpful comments rather than any attempt to resolve the situation.
Thankfully, the manager was much more helpful and offered us a discounted rate, although I was still shocked that we had to pay extra after already spending £65.
We left feeling frustrated, disappointed and completely ripped off. I appreciate that activities can be charged separately, but this needs to be made absolutely clear when booking, particularly for families visiting with young children.
I subsequently emailed Over Farm directly to explain our experience and give them the opportunity to address my concerns. I have received no response whatsoever, which is disappointing in itself and does little to restore my confidence in the business.
Sadly, what should have been a lovely family day out turned into an expensive and frustrating experience. I would strongly recommend checking exactly what your tickets include before visiting, as the information provided when booking was far from clear.
翻译：我们带着两岁的儿子和侄女去Over Farm参加南瓜节，但结果却极其令人失望。
我们花了约65英镑购买门票，抵达后才发现这些门票似乎仅能用于采摘南瓜。该网站的说明极为模糊，尤其是在手机端浏览时，几乎没提到门票包含哪些内容，也没有任何提示表明进入“鬼屋乐园”需要另购门票。显然……我们原以为购买了南瓜节门票后，就能参与宣传中所说的各项活动。
当我们向前台询问此事时，接待我们的工作人员态度极其冷漠且毫无帮助。当时离鬼屋关闭只剩30分钟了，我们起初却被告知必须支付全部的额外费用。当我要求与经理交谈时，得到的也只是些毫无建设性的回应，对方根本没有试图解决这个问题。
所幸……那位经理热情得多，还给我们提供了折扣价。不过，在我们已经支付了65英镑的情况下还要额外付费，这仍让我感到十分震惊。
离开时我们满心沮丧与失望，感觉自己完全被坑了。我理解有些活动费用需要另行收取，但在预订时必须把这一点说得清清楚楚，尤其是对带着年幼孩子前来的家庭而言。随后，我直接给Over Farm发送了电子邮件，说明了我们的经历，并给他们机会来解决我的顾虑。然而我并未收到任何回复，这着实令人失望，也丝毫无法恢复我对这家企业的信任。
遗憾的是，本应是个愉快的家庭出游日，却变成了一次既费钱又令人沮丧的经历。我强烈建议大家在前往之前务必仔细确认门票所包含的服务内容。因为预订时所提供的信息远远称不上是清晰明确。
我们花了约65英镑购买门票，抵达后才发现这些门票似乎仅能用于采摘南瓜。该网站的说明极为模糊，尤其是在手机端浏览时，几乎没提到门票包含哪些内容，也没有任何提示表明进入“鬼屋乐园”需要另购门票。显然……我们原以为购买了南瓜节门票后，就能参与宣传中所说的各项活动。
当我们向前台询问此事时，接待我们的工作人员态度极其冷漠且毫无帮助。当时离鬼屋关闭只剩30分钟了，我们起初却被告知必须支付全部的额外费用。当我要求与经理交谈时，得到的也只是些毫无建设性的回应，对方根本没有试图解决这个问题。
所幸……那位经理热情得多，还给我们提供了折扣价。不过，在我们已经支付了65英镑的情况下还要额外付费，这仍让我感到十分震惊。
离开时我们满心沮丧与失望，感觉自己完全被坑了。我理解有些活动费用需要另行收取，但在预订时必须把这一点说得清清楚楚，尤其是对带着年幼孩子前来的家庭而言。随后，我直接给Over Farm发送了电子邮件，说明了我们的经历，并给他们机会来解决我的顾虑。然而我并未收到任何回复，这着实令人失望，也丝毫无法恢复我对这家企业的信任。
遗憾的是，本应是个愉快的家庭出游日，却变成了一次既费钱又令人沮丧的经历。我强烈建议大家在前往之前务必仔细确认门票所包含的服务内容。因为预订时所提供的信息远远称不上是清晰明确。
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