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Bains de Saillon的点评
点评：Unfortunately, I can't share a good review of this hotel, as my solo trip was completely ruined by my total disappointment not only with the facilities but also with the completely indifferent attitude from the staff. I will elaborate in great detail so you can make your own conclusions.
I was in the hotel for three days and two nights in July 2025. I paid for a superior room with a balcony (which was the most expensive option among the small rooms). My main goal for the trip was to have fun in the spa area and enjoy the swimming pools with the beautiful view. I was traveling solo (as I usually do) and I didn't expect anything extra from the hotel, just a clean room and a good attitude.
When I checked in, my very first surprise was that I didn't get a classic plastic key card for my room, but an original steel key. The key itself was old-fashioned and dirty. As I was going to my room, it started to become obvious that part of the hotel was somewhat renovated, but a drastic number of rooms ARE NOT. When I opened the door, I was shocked: the room was extremely outdated, with furniture from the mid-70s and an extremely dirty bathroom. The situation worsened with the fact that the whole ceiling of the room was covered with FLIES AND MOSQUITOES. The photos of the rooms they post in the media do not reflect the real interior of the rooms. The worst part was that IN MY BED, I found a lot of big black ANTS that had freely occupied my room.
I have an insect phobia, which is why I went to the reception immediately and asked to change my room. I also pointed out that I could make an extra payment for a better room if there were no options in my prepaid budget, but the staff told me that there were no free rooms and the whole hotel was booked. When I asked them to help me with this issue, as I was not joking and am really afraid of insects and cannot handle the fear, they UNBELIEVABLY suggested two options: either stay in my room or just stay in the lobby... I don't even know how to describe my level of anger. Luckily, in the end, a staff member brought a vacuum cleaner to the room and cleaned it, but this was at 10:30 PM... I really do not know why they didn't clean the room in advance. And, on top of this mess, my balcony, for which I had paid, was dirty and the view was just of the roof, with no scenery, so I couldn't even have a cup of coffee on it.
Another stumbling block of my "vacation" was the restaurant service. The issue is that the restaurant, which is described as à la carte, has nothing of good service or a good menu. The food is very standard, nothing special or at least delicious. The worst thing is the waiters... I was waiting to place an order for 48 minutes. And when I ordered fondue as a safe option, they forgot to provide me with bread as a side dish, although before making the order I had clarified whether side dishes were included.
But the most unbelievable and dangerous thing about this hotel was the spa zone. To be honest, my review of the baths and spa could have been very good, as the swimming pools themselves are actually really good! They are clean, with warm and cool water, there is even a special area only for adults (which I really liked), and enough convenient space for sunbathing. However, my last hour in the spa zone completely ruined the whole experience.
Just two hours before check-out, I decided to spend time in the spa zone. It consists of a good jacuzzi and several types of saunas and a hammam. All of them are located inside the hotel, with only one exception. From the spa zone, there is a special closed area outside the main building where the hottest sauna, with 90 degrees Celsius inside, is located. This means that to reach this sauna, you need to go out of the main building and stay outside.
I went outside and entered this hottest sauna, stayed there for the recommended 10 minutes, and was about to finish my session and come back to the common spa area when I realized that I couldn't open the door. I got stuck inside the sauna; the door was broken and I just couldn't open it. Luckily, there was an opportunity to stay outside the hottest part of the sauna because of its special construction, but can you imagine my fear when all this happened? To make a long story short, I was trying to get back inside the spa center for more than 40 minutes and then, after multiple attempts, I decided to risk it and turn on a special alarm button located inside the sauna. Important note: this button is supposed to help people who are losing consciousness because of the heat, and spa staff are supposed to react immediately when they see this kind of alarm button activated.
After I pressed the button, I was waiting for any help for 17 minutes... Can you imagine what could happen in 17 minutes to a person who is actually dying? The worst part about this situation is that the spa staff DIDN'T HELP ME! I got help absolutely by chance because other sauna visitors just came there and opened the door from the other side so I could escape and warn them that the doors were broken. When I went to the spa reception immediately to tell them that there was a major problem with the doors, they didn't even react... They just told me something like, "Thank you for informing us, have a good day," and continued with their own business... I do not know how to describe this level of irresponsibility! As I said, luckily no one really needed help and no one was actually dying; otherwise, the hotel would have faced a huge accident.
I want to deliver this message to the owners or administration of the hotel: if not for this situation, I would have rated the hotel as 3 out of 5 for its potential, because the swimming area and the nature around it are actually really good. But the lack of reaction to a potential emergency ruined my whole experience forever!
But overall, the quality of the rooms and the level of service do not justify the cost at all. I hope you will improve and make this hotel better, but for now, my rating is 1 out of 5.
I was in the hotel for three days and two nights in July 2025. I paid for a superior room with a balcony (which was the most expensive option among the small rooms). My main goal for the trip was to have fun in the spa area and enjoy the swimming pools with the beautiful view. I was traveling solo (as I usually do) and I didn't expect anything extra from the hotel, just a clean room and a good attitude.
When I checked in, my very first surprise was that I didn't get a classic plastic key card for my room, but an original steel key. The key itself was old-fashioned and dirty. As I was going to my room, it started to become obvious that part of the hotel was somewhat renovated, but a drastic number of rooms ARE NOT. When I opened the door, I was shocked: the room was extremely outdated, with furniture from the mid-70s and an extremely dirty bathroom. The situation worsened with the fact that the whole ceiling of the room was covered with FLIES AND MOSQUITOES. The photos of the rooms they post in the media do not reflect the real interior of the rooms. The worst part was that IN MY BED, I found a lot of big black ANTS that had freely occupied my room.
I have an insect phobia, which is why I went to the reception immediately and asked to change my room. I also pointed out that I could make an extra payment for a better room if there were no options in my prepaid budget, but the staff told me that there were no free rooms and the whole hotel was booked. When I asked them to help me with this issue, as I was not joking and am really afraid of insects and cannot handle the fear, they UNBELIEVABLY suggested two options: either stay in my room or just stay in the lobby... I don't even know how to describe my level of anger. Luckily, in the end, a staff member brought a vacuum cleaner to the room and cleaned it, but this was at 10:30 PM... I really do not know why they didn't clean the room in advance. And, on top of this mess, my balcony, for which I had paid, was dirty and the view was just of the roof, with no scenery, so I couldn't even have a cup of coffee on it.
Another stumbling block of my "vacation" was the restaurant service. The issue is that the restaurant, which is described as à la carte, has nothing of good service or a good menu. The food is very standard, nothing special or at least delicious. The worst thing is the waiters... I was waiting to place an order for 48 minutes. And when I ordered fondue as a safe option, they forgot to provide me with bread as a side dish, although before making the order I had clarified whether side dishes were included.
But the most unbelievable and dangerous thing about this hotel was the spa zone. To be honest, my review of the baths and spa could have been very good, as the swimming pools themselves are actually really good! They are clean, with warm and cool water, there is even a special area only for adults (which I really liked), and enough convenient space for sunbathing. However, my last hour in the spa zone completely ruined the whole experience.
Just two hours before check-out, I decided to spend time in the spa zone. It consists of a good jacuzzi and several types of saunas and a hammam. All of them are located inside the hotel, with only one exception. From the spa zone, there is a special closed area outside the main building where the hottest sauna, with 90 degrees Celsius inside, is located. This means that to reach this sauna, you need to go out of the main building and stay outside.
I went outside and entered this hottest sauna, stayed there for the recommended 10 minutes, and was about to finish my session and come back to the common spa area when I realized that I couldn't open the door. I got stuck inside the sauna; the door was broken and I just couldn't open it. Luckily, there was an opportunity to stay outside the hottest part of the sauna because of its special construction, but can you imagine my fear when all this happened? To make a long story short, I was trying to get back inside the spa center for more than 40 minutes and then, after multiple attempts, I decided to risk it and turn on a special alarm button located inside the sauna. Important note: this button is supposed to help people who are losing consciousness because of the heat, and spa staff are supposed to react immediately when they see this kind of alarm button activated.
After I pressed the button, I was waiting for any help for 17 minutes... Can you imagine what could happen in 17 minutes to a person who is actually dying? The worst part about this situation is that the spa staff DIDN'T HELP ME! I got help absolutely by chance because other sauna visitors just came there and opened the door from the other side so I could escape and warn them that the doors were broken. When I went to the spa reception immediately to tell them that there was a major problem with the doors, they didn't even react... They just told me something like, "Thank you for informing us, have a good day," and continued with their own business... I do not know how to describe this level of irresponsibility! As I said, luckily no one really needed help and no one was actually dying; otherwise, the hotel would have faced a huge accident.
I want to deliver this message to the owners or administration of the hotel: if not for this situation, I would have rated the hotel as 3 out of 5 for its potential, because the swimming area and the nature around it are actually really good. But the lack of reaction to a potential emergency ruined my whole experience forever!
But overall, the quality of the rooms and the level of service do not justify the cost at all. I hope you will improve and make this hotel better, but for now, my rating is 1 out of 5.
翻译：很遗憾，我无法给这家酒店留下好的评价，因为我的单人旅行完全被毁了，不仅因为设施，还因为员工的冷漠态度。我会详细解释，以便您自己得出结论。
2025年7月，我在这家酒店住了三天两夜。我订的是带阳台的高级房（在小房间中是最贵的）。我这次旅行的主要目标是在水疗中心好好享受一番，并在泳池里欣赏美景。我像往常一样独自旅行，对酒店没有抱有任何额外的期望，只需要一个干净的房间和一个友好的服务态度。
入住时，我的第一个惊喜是，我没有拿到传统的塑料房卡，而是一把原装的钢制钥匙。钥匙本身又旧又脏。当我走向房间时，我发现酒店的部分区域确实翻新过，但很多房间都没有翻新。打开门，我惊呆了：房间极其陈旧，家具都是70年代中期的，浴室也脏得要命。更糟糕的是，整个天花板上都爬满了苍蝇和蚊子。媒体上发布的房间照片根本无法反映房间的真实情况。最糟糕的是，我在床上发现了很多黑色的大蚂蚁，它们在我的房间里肆意滋生。
我有昆虫恐惧症，所以我立刻去了前台，要求换房间。我还说，如果我的预付预算里没有其他选择，我可以额外付费换一间更好的房间，但工作人员告诉我，没有空房间了，而且整个酒店都订满了。当我请求他们帮我解决这个问题时，因为我不是开玩笑，而且我真的很怕虫子，根本无法控制这种恐惧，他们竟然难以置信地给出了两个选择：要么留在房间里，要么就待在大堂……我甚至不知道该如何形容当时的愤怒程度。还好，最后有工作人员带着吸尘器来房间打扫了，但当时已经是晚上10:30了……我真不明白他们为什么不提前打扫房间。而且，除了这些乱糟糟的，我付费住的阳台也很脏，而且只能看到屋顶，没有任何风景，所以我甚至没法在上面喝杯咖啡。
我的“假期”的另一个败笔是餐厅的服务。问题是，这家标榜点菜的餐厅服务质量很差，菜单也没什么特色。食物很普通，没什么特别的，至少也谈不上美味。最糟糕的是服务员……我等了48分钟才点餐。我点了奶酪火锅作为安全选择，结果他们忘了给我配面包，虽然我在点餐前已经确认过是否包含配菜。
但这家酒店最难以置信、最危险的地方是水疗区。说实话，我对浴室和水疗中心的评价本来可以很高，因为泳池本身真的很棒！它们干净整洁，水温冷热适宜，甚至还有一个成人专区（我非常喜欢），而且空间足够舒适，可以享受日光浴。然而，我在水疗区的最后一个小时彻底毁了整个体验。
就在退房前两小时，我决定去水疗区待一会儿。那里有一个很棒的按摩浴缸、几种桑拿浴室和土耳其浴室。除了一个例外，其他所有设施都在酒店内。从水疗区出来，主楼外有一个特殊的封闭区域，里面就是最热的桑拿房，室内温度高达90摄氏度。这意味着要进入这间桑拿房，你必须走出主楼，待在外面。
我走到外面，进入了这间最热的桑拿房，按照建议待了10分钟，正准备结束疗程回到公共水疗区时，我意识到我打不开门。我被困在桑拿房里了；门坏了，我打不开。幸运的是，由于桑拿房的特殊结构，我有机会待在最热的地方外面，但你能想象当这一切发生时我有多害怕吗？长话短说，我试图回到水疗中心超过40分钟，在多次尝试之后，我决定冒险，打开了桑拿房内的一个特殊警报按钮。重要提示：这个按钮是为了帮助那些因高温而失去意识的人，水疗中心的工作人员应该在看到这种警报按钮被激活时立即做出反应。
按下按钮后，我等了17分钟才有人来帮忙……你能想象17分钟内，一个垂死之人会遭遇什么吗？最糟糕的是，水疗中心的工作人员竟然没有帮助我！我得到帮助纯属偶然，因为其他桑拿客人刚好过来，从另一边打开了门，好让我逃出去，并警告他们门坏了。我立即去水疗中心接待处告诉他们门出了大问题，他们却毫无反应……只是说了句“谢谢告知，祝您愉快”，然后就继续忙自己的事了……我真不知道该如何形容这种程度的不负责任！正如我所说，幸运的是，没有人真正需要帮助，也没有人真的命悬一线；否则，酒店就得面对一场大事故了。
我想向酒店老板或管理层传达这一点：如果不是因为这种情况，我会给这家酒店打3分（满分5分），因为它的潜力，因为泳池区和周围的自然环境都非常好。但对潜在紧急情况的无能反应彻底毁了我的整个体验！
但总的来说，房间的质量和服务水平根本配不上它的价格。我希望你们能够改进并使这家酒店变得更好，但目前，我的评分是 1 分（满分 5 分）。
2025年7月，我在这家酒店住了三天两夜。我订的是带阳台的高级房（在小房间中是最贵的）。我这次旅行的主要目标是在水疗中心好好享受一番，并在泳池里欣赏美景。我像往常一样独自旅行，对酒店没有抱有任何额外的期望，只需要一个干净的房间和一个友好的服务态度。
入住时，我的第一个惊喜是，我没有拿到传统的塑料房卡，而是一把原装的钢制钥匙。钥匙本身又旧又脏。当我走向房间时，我发现酒店的部分区域确实翻新过，但很多房间都没有翻新。打开门，我惊呆了：房间极其陈旧，家具都是70年代中期的，浴室也脏得要命。更糟糕的是，整个天花板上都爬满了苍蝇和蚊子。媒体上发布的房间照片根本无法反映房间的真实情况。最糟糕的是，我在床上发现了很多黑色的大蚂蚁，它们在我的房间里肆意滋生。
我有昆虫恐惧症，所以我立刻去了前台，要求换房间。我还说，如果我的预付预算里没有其他选择，我可以额外付费换一间更好的房间，但工作人员告诉我，没有空房间了，而且整个酒店都订满了。当我请求他们帮我解决这个问题时，因为我不是开玩笑，而且我真的很怕虫子，根本无法控制这种恐惧，他们竟然难以置信地给出了两个选择：要么留在房间里，要么就待在大堂……我甚至不知道该如何形容当时的愤怒程度。还好，最后有工作人员带着吸尘器来房间打扫了，但当时已经是晚上10:30了……我真不明白他们为什么不提前打扫房间。而且，除了这些乱糟糟的，我付费住的阳台也很脏，而且只能看到屋顶，没有任何风景，所以我甚至没法在上面喝杯咖啡。
我的“假期”的另一个败笔是餐厅的服务。问题是，这家标榜点菜的餐厅服务质量很差，菜单也没什么特色。食物很普通，没什么特别的，至少也谈不上美味。最糟糕的是服务员……我等了48分钟才点餐。我点了奶酪火锅作为安全选择，结果他们忘了给我配面包，虽然我在点餐前已经确认过是否包含配菜。
但这家酒店最难以置信、最危险的地方是水疗区。说实话，我对浴室和水疗中心的评价本来可以很高，因为泳池本身真的很棒！它们干净整洁，水温冷热适宜，甚至还有一个成人专区（我非常喜欢），而且空间足够舒适，可以享受日光浴。然而，我在水疗区的最后一个小时彻底毁了整个体验。
就在退房前两小时，我决定去水疗区待一会儿。那里有一个很棒的按摩浴缸、几种桑拿浴室和土耳其浴室。除了一个例外，其他所有设施都在酒店内。从水疗区出来，主楼外有一个特殊的封闭区域，里面就是最热的桑拿房，室内温度高达90摄氏度。这意味着要进入这间桑拿房，你必须走出主楼，待在外面。
我走到外面，进入了这间最热的桑拿房，按照建议待了10分钟，正准备结束疗程回到公共水疗区时，我意识到我打不开门。我被困在桑拿房里了；门坏了，我打不开。幸运的是，由于桑拿房的特殊结构，我有机会待在最热的地方外面，但你能想象当这一切发生时我有多害怕吗？长话短说，我试图回到水疗中心超过40分钟，在多次尝试之后，我决定冒险，打开了桑拿房内的一个特殊警报按钮。重要提示：这个按钮是为了帮助那些因高温而失去意识的人，水疗中心的工作人员应该在看到这种警报按钮被激活时立即做出反应。
按下按钮后，我等了17分钟才有人来帮忙……你能想象17分钟内，一个垂死之人会遭遇什么吗？最糟糕的是，水疗中心的工作人员竟然没有帮助我！我得到帮助纯属偶然，因为其他桑拿客人刚好过来，从另一边打开了门，好让我逃出去，并警告他们门坏了。我立即去水疗中心接待处告诉他们门出了大问题，他们却毫无反应……只是说了句“谢谢告知，祝您愉快”，然后就继续忙自己的事了……我真不知道该如何形容这种程度的不负责任！正如我所说，幸运的是，没有人真正需要帮助，也没有人真的命悬一线；否则，酒店就得面对一场大事故了。
我想向酒店老板或管理层传达这一点：如果不是因为这种情况，我会给这家酒店打3分（满分5分），因为它的潜力，因为泳池区和周围的自然环境都非常好。但对潜在紧急情况的无能反应彻底毁了我的整个体验！
但总的来说，房间的质量和服务水平根本配不上它的价格。我希望你们能够改进并使这家酒店变得更好，但目前，我的评分是 1 分（满分 5 分）。
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