旅行
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Humiliating experiencw
Stuart's Farm的点评
点评：Humiliating experience.
Visited today with my family - husband, two kids, grandparents. We have been coming here for 5 years now and I was honestly shocked at how poorly we were treated after our prior positive experiences.
What happened: tried to buy some bakery goods using Zelle, got the green check in the app with the cashier standing next to me, the payment showed as completed and accepted on my end with a confirmation number, yet she kept saying that she could not let me have my goods until she saw it as received in HER bank - despite her witnessing the green check and seeing the status reflected as delivered and a confirmation number in my app, because she was watching me send it. At that point I was in a catch 22 - I had already sent the money and could not leave without my goods because I couldn't take my money back, and she was not letting me have what I paid for. So, I was forced to stand, being advised to call my bank, when my bank was clearly not the problem, while she went back to help other customers. After about 20 minutes she showed up again and finally gave me the stuff I paid for, saying the money just came through.
I feel so humiliated that I will never ever bring my family again. If you, as a business, have made the decision to take Zelle as a payment method, and you have witnessed a customer paying you on their phone with the green check showing and a confirmation number, that should be sufficient. The fact you have delays, which are clearly on your end, should not mean that you humiliate your customers by refusing to give them what they paid for.
And mind you, I was actually one of their "paying customers" because we were foolish enough to also pay $70 for two apple picking bags at the beginning of our visit, as we do every time we go there. We saw multiple other guests getting out of their cars carrying empty USED Stuart's Farm bags with them and they headed directly to the field to fill those up - I guess the general understating is that if you pay for a bag once you could use it all season, because that is what everyone else seems to be doing. So, way to go Stuart's Farm - you just lost one of your loyal paying customers, I hope you enjoy the others who come without paying for what they pick.
I hope this is a lesson learned not just for me, but for any other reasonable person. Please take your kids and money elsewhere.
Visited today with my family - husband, two kids, grandparents. We have been coming here for 5 years now and I was honestly shocked at how poorly we were treated after our prior positive experiences.
What happened: tried to buy some bakery goods using Zelle, got the green check in the app with the cashier standing next to me, the payment showed as completed and accepted on my end with a confirmation number, yet she kept saying that she could not let me have my goods until she saw it as received in HER bank - despite her witnessing the green check and seeing the status reflected as delivered and a confirmation number in my app, because she was watching me send it. At that point I was in a catch 22 - I had already sent the money and could not leave without my goods because I couldn't take my money back, and she was not letting me have what I paid for. So, I was forced to stand, being advised to call my bank, when my bank was clearly not the problem, while she went back to help other customers. After about 20 minutes she showed up again and finally gave me the stuff I paid for, saying the money just came through.
I feel so humiliated that I will never ever bring my family again. If you, as a business, have made the decision to take Zelle as a payment method, and you have witnessed a customer paying you on their phone with the green check showing and a confirmation number, that should be sufficient. The fact you have delays, which are clearly on your end, should not mean that you humiliate your customers by refusing to give them what they paid for.
And mind you, I was actually one of their "paying customers" because we were foolish enough to also pay $70 for two apple picking bags at the beginning of our visit, as we do every time we go there. We saw multiple other guests getting out of their cars carrying empty USED Stuart's Farm bags with them and they headed directly to the field to fill those up - I guess the general understating is that if you pay for a bag once you could use it all season, because that is what everyone else seems to be doing. So, way to go Stuart's Farm - you just lost one of your loyal paying customers, I hope you enjoy the others who come without paying for what they pick.
I hope this is a lesson learned not just for me, but for any other reasonable person. Please take your kids and money elsewhere.
翻译：屈辱的经历。
今天和我的家人一起参观——丈夫、两个孩子、祖父母。我们来这里已经五年了，说实话，在我们之前的积极经历之后，我们所受到的待遇如此糟糕，这让我感到震惊。
发生了什么：尝试使用 Zelle 购买一些烘焙食品，在应用程序中收到了绿色支票，收银员就站在我旁边，付款显示为已完成并在我这边接受并带有确认号码，但她一直说她不能让我拿到我的货物，直到她在她的银行看到货物已收到 - 尽管她看到了绿色支票并看到了已交付的状态以及我的应用程序中的确认号码，因为她正在看着我发送它。那时我陷入了第22条陷阱——我已经寄了钱，不能带着我的货物离开，因为我不能拿回我的钱，而且她不让我得到我所付的钱。因此，当我的银行显然不是问题时，我被迫站起来，被建议给我的银行打电话，而她则回去帮助其他客户。大约20分钟后，她再次出现，终于给了我我付的东西，说钱刚刚到账。
我感到非常羞辱，我再也不会带我的家人来了。如果您作为企业决定采用 Zelle 作为付款方式，并且您看到客户通过手机向您付款，并显示绿色支票和确认号码，那么这应该足够了。事实上，您的延误显然是您的责任，但这并不意味着您拒绝向客户提供他们所支付的费用，从而羞辱他们。
请注意，我实际上是他们的“付费客户”之一，因为我们愚蠢地在访问开始时还支付了 70 美元购买了两个苹果采摘袋，就像我们每次去那里一样。我们看到其他几位客人下了车，手里拿着空的二手斯图尔特农场袋子，他们直接前往田野去装满这些袋子——我想一般的轻描淡写是，如果你支付一次袋子的费用，你就可以整个季节使用它，因为这似乎是其他人都在做的事情。所以，去斯图尔特农场吧——你刚刚失去了一位忠实的付费顾客，我希望你喜欢其他不花钱就挑选的顾客。
我希望这不仅对我来说是一个教训，对任何其他理性的人来说也是一个教训。请把你的孩子和钱带到别处。
今天和我的家人一起参观——丈夫、两个孩子、祖父母。我们来这里已经五年了，说实话，在我们之前的积极经历之后，我们所受到的待遇如此糟糕，这让我感到震惊。
发生了什么：尝试使用 Zelle 购买一些烘焙食品，在应用程序中收到了绿色支票，收银员就站在我旁边，付款显示为已完成并在我这边接受并带有确认号码，但她一直说她不能让我拿到我的货物，直到她在她的银行看到货物已收到 - 尽管她看到了绿色支票并看到了已交付的状态以及我的应用程序中的确认号码，因为她正在看着我发送它。那时我陷入了第22条陷阱——我已经寄了钱，不能带着我的货物离开，因为我不能拿回我的钱，而且她不让我得到我所付的钱。因此，当我的银行显然不是问题时，我被迫站起来，被建议给我的银行打电话，而她则回去帮助其他客户。大约20分钟后，她再次出现，终于给了我我付的东西，说钱刚刚到账。
我感到非常羞辱，我再也不会带我的家人来了。如果您作为企业决定采用 Zelle 作为付款方式，并且您看到客户通过手机向您付款，并显示绿色支票和确认号码，那么这应该足够了。事实上，您的延误显然是您的责任，但这并不意味着您拒绝向客户提供他们所支付的费用，从而羞辱他们。
请注意，我实际上是他们的“付费客户”之一，因为我们愚蠢地在访问开始时还支付了 70 美元购买了两个苹果采摘袋，就像我们每次去那里一样。我们看到其他几位客人下了车，手里拿着空的二手斯图尔特农场袋子，他们直接前往田野去装满这些袋子——我想一般的轻描淡写是，如果你支付一次袋子的费用，你就可以整个季节使用它，因为这似乎是其他人都在做的事情。所以，去斯图尔特农场吧——你刚刚失去了一位忠实的付费顾客，我希望你喜欢其他不花钱就挑选的顾客。
我希望这不仅对我来说是一个教训，对任何其他理性的人来说也是一个教训。请把你的孩子和钱带到别处。
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