下载App
资质规则
旅行
账户
Azya G
Disappointing, Hostile Experience — Concerns About Racial Bias
Bas Ridge Golf Course的点评
点评：My friends and I visited this golf course to play nine holes as beginner golfers. We paid $210 for three people and two cart drivers, only to have what should have been an enjoyable outing turn into an unnecessarily hostile experience.
We teed off at 2:30 p.m. By 4:47 p.m., we were on the seventh hole. We were one of very few groups on the course, with no one immediately ahead of or behind us. One friend briefly went to retrieve additional golf balls and was confronted by the manager about open outside beverages in our cart. Although she claimed there were numerous signs prohibiting outside drinks, we only noticed two signs posted outside the fence as we were leaving. This rule was never brought to our attention at the start of our visit.
After our friend returned and relayed the interaction, the manager drove up shortly afterward, complained about our pace of play, and told us we were banned upon seeing additional open beverage containers. We complied with her instructions and attempted to respectfully explain that we had been unaware of the rules. Rather than communicate professionally or de-escalate the situation, she threatened to call the police.
As a Black woman, I found this escalation particularly intimidating and concerning. We were cooperative, not disruptive, and made no attempt to defy her instructions. The manager’s hostile demeanor, lack of communication, and immediate resort to threats of law enforcement left me questioning whether racial bias played a role in how our group was treated, particularly given that ours was a mixed-race group. I cannot speak to her intentions, but the experience left me feeling unwelcome, unfairly targeted, and unsafe.
I understand that golf courses have rules and expectations regarding pace of play and outside beverages. However, those rules should be communicated clearly and enforced professionally and consistently. Customers who are new to the sport should not be met with hostility when a simple explanation could resolve an issue.
I would not return to this facility and would caution others about the customer service we experienced. I would welcome a response from the owner addressing whether this is an accepted approach to customer management and what steps, if any, will be taken to ensure patrons are treated fairly and respectfully. What could have been a wonderful outing was ruined by an unnecessarily aggressive and disappointing interaction.
We teed off at 2:30 p.m. By 4:47 p.m., we were on the seventh hole. We were one of very few groups on the course, with no one immediately ahead of or behind us. One friend briefly went to retrieve additional golf balls and was confronted by the manager about open outside beverages in our cart. Although she claimed there were numerous signs prohibiting outside drinks, we only noticed two signs posted outside the fence as we were leaving. This rule was never brought to our attention at the start of our visit.
After our friend returned and relayed the interaction, the manager drove up shortly afterward, complained about our pace of play, and told us we were banned upon seeing additional open beverage containers. We complied with her instructions and attempted to respectfully explain that we had been unaware of the rules. Rather than communicate professionally or de-escalate the situation, she threatened to call the police.
As a Black woman, I found this escalation particularly intimidating and concerning. We were cooperative, not disruptive, and made no attempt to defy her instructions. The manager’s hostile demeanor, lack of communication, and immediate resort to threats of law enforcement left me questioning whether racial bias played a role in how our group was treated, particularly given that ours was a mixed-race group. I cannot speak to her intentions, but the experience left me feeling unwelcome, unfairly targeted, and unsafe.
I understand that golf courses have rules and expectations regarding pace of play and outside beverages. However, those rules should be communicated clearly and enforced professionally and consistently. Customers who are new to the sport should not be met with hostility when a simple explanation could resolve an issue.
I would not return to this facility and would caution others about the customer service we experienced. I would welcome a response from the owner addressing whether this is an accepted approach to customer management and what steps, if any, will be taken to ensure patrons are treated fairly and respectfully. What could have been a wonderful outing was ruined by an unnecessarily aggressive and disappointing interaction.
翻译：我和朋友们作为高尔夫初学者，一起来到这座高尔夫球场打九洞。我们三个人加上两名球车司机共支付了210美元，本以为会是一次愉快的体验，结果却变成了一场毫无必要的不愉快经历。
我们下午2点30分开始打球。到了4点47分，我们已经打到了第七洞。当时球场上只有我们这一组，前后都没有其他球员。一位朋友临时去取些高尔夫球，结果因为我们的球车里有从外面带进去的饮料而遭到了经理的质问。虽然她声称现场有很多禁止携带外部饮料的标志，但我们离开时才注意到围栏外只有两块这样的标识。在我们开始打球时，这项规定从未被提及。
那位朋友回来后把经过告诉了我们，没过多久经理就开车过来，抱怨我们打球的速度太慢。当我们又拿出几个未密封的饮料容器时，她便宣布我们被禁止入内。我们遵从了她的指示，并试图礼貌地解释我们并不知晓相关规定。然而，她非但没有以专业态度进行沟通或缓和局势，反而威胁要报警。
作为一名黑人女性，这种事态升级让我感到格外害怕与不安。我们配合行事，并未制造任何混乱，也从未试图违抗她的命令。那位经理的敌对态度……沟通的缺失，以及对方立刻诉诸法律威胁的手段，让我开始怀疑种族偏见是否在我们对待方式上起到了作用——尤其是考虑到我们是一个多种族混搭的团体。我无法揣测对方的意图，但这次经历让我感觉自己不受欢迎、遭到了不公平的针对，甚至感到身处险境。
我理解高尔夫球场对于击球节奏和外来饮料有着相应的规定与要求。不过……这些规则应当清晰地传达给顾客，并得以专业且一致地执行。对于那些刚接触这项运动的顾客来说，明明一个简单的解释就能解决问题，他们却不应遭到冷遇或敌视。
我不会再光顾这家场馆，也劝其他人在选择此处消费时务必谨慎，因为我们所体验到的客户服务实在糟糕。我希望场馆老板能予以回应，说明这种对待顾客的方式是否属于可接受的管理方式，以及是否会采取任何改进措施。将会采取措施以确保顾客受到公平且尊重的对待。原本可以是一次很愉快的出行，却因为这次毫无必要的粗鲁且令人失望的互动而毁于一旦。
我们下午2点30分开始打球。到了4点47分，我们已经打到了第七洞。当时球场上只有我们这一组，前后都没有其他球员。一位朋友临时去取些高尔夫球，结果因为我们的球车里有从外面带进去的饮料而遭到了经理的质问。虽然她声称现场有很多禁止携带外部饮料的标志，但我们离开时才注意到围栏外只有两块这样的标识。在我们开始打球时，这项规定从未被提及。
那位朋友回来后把经过告诉了我们，没过多久经理就开车过来，抱怨我们打球的速度太慢。当我们又拿出几个未密封的饮料容器时，她便宣布我们被禁止入内。我们遵从了她的指示，并试图礼貌地解释我们并不知晓相关规定。然而，她非但没有以专业态度进行沟通或缓和局势，反而威胁要报警。
作为一名黑人女性，这种事态升级让我感到格外害怕与不安。我们配合行事，并未制造任何混乱，也从未试图违抗她的命令。那位经理的敌对态度……沟通的缺失，以及对方立刻诉诸法律威胁的手段，让我开始怀疑种族偏见是否在我们对待方式上起到了作用——尤其是考虑到我们是一个多种族混搭的团体。我无法揣测对方的意图，但这次经历让我感觉自己不受欢迎、遭到了不公平的针对，甚至感到身处险境。
我理解高尔夫球场对于击球节奏和外来饮料有着相应的规定与要求。不过……这些规则应当清晰地传达给顾客，并得以专业且一致地执行。对于那些刚接触这项运动的顾客来说，明明一个简单的解释就能解决问题，他们却不应遭到冷遇或敌视。
我不会再光顾这家场馆，也劝其他人在选择此处消费时务必谨慎，因为我们所体验到的客户服务实在糟糕。我希望场馆老板能予以回应，说明这种对待顾客的方式是否属于可接受的管理方式，以及是否会采取任何改进措施。将会采取措施以确保顾客受到公平且尊重的对待。原本可以是一次很愉快的出行，却因为这次毫无必要的粗鲁且令人失望的互动而毁于一旦。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
