旅行
账户
Michael E
Usually a great experience but not this time.
Bianchi Vineyard and Winery的点评
点评：This is the third time I visited Bianchi and have previously had great experiences. However, the continued great experience came to a screeching stop when I went to pay our bill. When it was time to check out, out group ordered additional wine to go. Our party of six ordered some bottles of the Rose (the same bottle that we shared while we were at the winery) and we ordered a bottle of Duality (we’ve had it previously and knew we wanted to buy another bottle). Our server then informed us that there was a 20% mandatory gratuity because of our size of our party. In fact, he took my credit card, placed it in the POS terminal, clicked on 20% gratuity, and signed my name for me. Before I knew what happened, he gave me my card and left our table. This all came as a surprise to me. I definitely support tipping and even the mandatory gratuity when it is applied to what is consumed at the winery but definitely not on bottle purchases to go. I've done some research on different winery forums and the common practice is to tip on the service and wine consumed at the winery. There is no expectation to tip on the wine purchased that is taken home. Duality is a special treat for me and a $73 bottle of wine just turned into almost $90. Had I known about the mandatory gratuity policy in advance, I would not have purchased wine to take with me at that time and would have tipped based on the service we received, which I have absolutely no complaints about. It’s really just unfortunate because this is my third time coming to this winery and I've always had great experiences which is why I brought my friends and family there. I was considering joining one of the wine club membership. However, once I paid the bill which included the mandatory gratuity, everything changed. I will never return to Bianchi. I would highly recommend disclosing the policy to future customers prior to their visit and definitely prior to any purchases so they don’t have the same experience.
翻译：这是我第三次访问比安奇，之前有过很棒的经历。然而，当我去付帐时，持续的美好体验戛然而止。到了退房的时候，我们的团队又点了酒。我们一行六人点了几瓶玫瑰酒（我们在酒庄时共用的同一瓶酒），我们点了一瓶 Duality（我们以前喝过，知道我们想再买一瓶）。然后我们的服务员告诉我们，由于我们聚会的规模，需要支付 20% 的强制性小费。事实上，他拿走了我的信用卡，将其放入POS终端，点击了20%的小费，并帮我签上了我的名字。在我知道发生了什么事之前，他给了我我的名片并离开了我们的桌子。这一切都让我感到惊讶。我绝对支持给小费，甚至支持在酒厂消费时支付强制性小费，但绝对不支持在外带酒时支付小费。我在不同的酒庄论坛上做了一些研究，常见的做法是给酒庄的服务和所消费的葡萄酒小费。购买带回家的葡萄酒无需支付小费。对我来说，双重性是一种特殊的享受，一瓶 73 美元的葡萄酒几乎变成了 90 美元。如果我提前知道强制小费政策，我当时就不会购买葡萄酒随身携带，并会根据我们收到的服务给小费，对此我绝对没有抱怨。这真的很不幸，因为这是我第三次来到这个酒庄，我一直都有很棒的经历，这就是我带我的朋友和家人来这里的原因。我正在考虑加入其中一个葡萄酒俱乐部的会员资格。然而，当我支付了包含强制性小费的账单后，一切都改变了。我永远不会回到比安奇。我强烈建议在未来的客户访问之前，并且绝对在进行任何购买之前向他们披露该政策，这样他们就不会拥有相同的体验。
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