点评:We booked 3 weeks in advance so were feeling smug that we would be able to cool off on a hot day. Spent an hour on public transport to get there and was confronted with a queue of 100s and 100s of people. I was informed that all people had tickets and we just had to wait. Apparently 3000 tickets had been sold. We waited over 45 mins in the blistering heat, queuing in a road with constant traffic and we barely moved. Clearly the venue has over sold, even if we had got in, 3000 people in that pool would be horrific! Nowhere on the website does it warn of massive queues and overcrowding or in the email I received telling me ‘everything I need to know’ before my visit. We had to give up and were told a refund would not happen. If you sell tickets you should ensure customers can enter in a timely manner and once in, a pleasant experience and not a sardine tin!
翻译:我们提前三周预订了票,以为能在大热天凉快一下。结果坐了一个小时的公共交通才到,排了好几百人的长队。工作人员告诉我大家都有票了,我们只需要耐心等待。据说已经卖出了3000张票。我们在酷暑中排了45多分钟的队,路上车水马龙,几乎寸步不离。显然,场馆门票已经超售,就算我们进去了,3000人挤在那个池子里也太可怕了!网站上没有任何地方警告排队和人满为患,我收到的电子邮件也没有在去之前告诉我“我需要知道的一切”。我们不得不放弃,并被告知不予退款。如果你卖票,就应该确保顾客能够及时入场,并且一旦入场,就能获得愉快的体验,而不是像沙丁鱼罐头一样挤!