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Sandy N
Poor service and their Web site information is false.
Alamo Drafthouse Cinema的点评
点评：This company really stinks.
I had purchased tickets for a 11/21 2pm showing of Wicked as a surprise. My partner could not make it and I entered the nightmare of trying to get a refund or credit. Web site says easy refunds but they are lying. I purchased the tickets on line but not through the app, so I am unable to get refunded that way. No one answers the phone when you call. Site also says go to the theatre (which opens at 11am on the website) for refund. So I drive to the theatre and it's not open! I wait and knock for 10 minutes (in the rain but that is not their fault) Finally the general MGR comes to the door saying he can't help me and they are not open and that I have to call the theatre for refund after 1pm.
It's crazy that the web site offers no direct way to ask for refund, credit. Then list that they are open at 11am but really not open till 1pm!? What a runaround. So I'm out $30 because I'm tired of chasing this apathetic company.
I had purchased tickets for a 11/21 2pm showing of Wicked as a surprise. My partner could not make it and I entered the nightmare of trying to get a refund or credit. Web site says easy refunds but they are lying. I purchased the tickets on line but not through the app, so I am unable to get refunded that way. No one answers the phone when you call. Site also says go to the theatre (which opens at 11am on the website) for refund. So I drive to the theatre and it's not open! I wait and knock for 10 minutes (in the rain but that is not their fault) Finally the general MGR comes to the door saying he can't help me and they are not open and that I have to call the theatre for refund after 1pm.
It's crazy that the web site offers no direct way to ask for refund, credit. Then list that they are open at 11am but really not open till 1pm!? What a runaround. So I'm out $30 because I'm tired of chasing this apathetic company.
翻译：这家公司真的很差劲。
我买了 11 月 21 日下午 2 点的《魔法坏女巫》的票，作为惊喜。我的搭档没能赶到，我陷入了试图获得退款或积分的噩梦之中。网站说退款很容易，但他们在撒谎。我是在网上购买的票，而不是通过应用程序购买的，所以我无法通过这种方式获得退款。打电话的时候没人接。网站还说去剧院（网站上说是上午 11 点开门）退款。所以我开车去了剧院，但剧院还没开门！我等了 10 分钟（在雨中，但这不是他们的错）最后，总经理来到门口说他帮不了我，他们没有开门，我必须在下午 1 点后打电话给剧院退款。
网站没有提供直接要求退款或积分的方式，这太疯狂了。然后列出他们上午 11 点开门，但实际上要到下午 1 点才开门！？真是敷衍了事。所以我损失了 30 美元，因为我厌倦了追逐这家冷漠的公司。
我买了 11 月 21 日下午 2 点的《魔法坏女巫》的票，作为惊喜。我的搭档没能赶到，我陷入了试图获得退款或积分的噩梦之中。网站说退款很容易，但他们在撒谎。我是在网上购买的票，而不是通过应用程序购买的，所以我无法通过这种方式获得退款。打电话的时候没人接。网站还说去剧院（网站上说是上午 11 点开门）退款。所以我开车去了剧院，但剧院还没开门！我等了 10 分钟（在雨中，但这不是他们的错）最后，总经理来到门口说他帮不了我，他们没有开门，我必须在下午 1 点后打电话给剧院退款。
网站没有提供直接要求退款或积分的方式，这太疯狂了。然后列出他们上午 11 点开门，但实际上要到下午 1 点才开门！？真是敷衍了事。所以我损失了 30 美元，因为我厌倦了追逐这家冷漠的公司。
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