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Jerry R
Terrible Experience
Lancaster Balloon Rides的点评
点评：I wanted to do something special for my wife's 70th birthday, so I booked a afternoon balloon ride for me and my wife. We booked it for her birthday October 29th 2026 at 4:00pm. We took of work to make sure we had time to drive to Lancaster from Harrisburg to make a day out of it. The day was perfect 73 degrees bright and sunny and no high wind or rain. We were to call two hours before our flight, we called at 2:00pm to learn that our flight had been cancelled do to bad weather. We drove to Lancaster anyway to make the best of a terrible let down. The weather was perfect to be outside and enjoy the sunshine.We were in Lancaster till 6:30 in the evening and the weather stayed perfect the whole time. So our flight was cancelled for great weather and ruined my wife's birthday present for nothing. If your interested in a flight, I would not book with this company. You know the really sad thing, when we called to get our flight time, no one answered the phone, but a recorded message telling us the flight was cancelled. Even in a small business there should be customer service!!! I have told all my co-workers and everyone I come in contact with to never use this company.
翻译：我想为妻子的70岁生日做点特别的事情，于是为我们俩预订了一次下午的热气球之旅。我们把行程安排在2026年10月29日，也就是她的生日当天下午4点。为了能抽出时间从哈里斯堡驱车前往兰开斯特并享受一整天，我们特意向公司请假。那天天气绝佳：气温73华氏度，阳光明媚，既没有强风也没有降雨。按照安排，我们应在飞行前两小时打电话确认，于是我们在下午2点拨通电话，却得知由于天气恶劣，航班已被取消。不管怎样，我们还是开车去了兰开斯特，想在遭遇糟糕的失望经历后尽量找回些乐趣。当天的天气极好，非常适合出门享受阳光。我们在兰开斯特一直待到傍晚6点半，天气也始终宜人。结果就因为天气太好导致航班被取消，我妻子精心准备的生日礼物也白白浪费了。如果你也想订机票的话，我劝你千万别选这家公司。最让人难过的是，当我们打电话去询问航班时间时，根本没人接听电话。只有一段录音消息告诉我们航班取消了。就算是小企业也应该有客户服务才对！！！我已经告诉所有的同事以及我接触到的每一个人，绝对不要使用这家公司。
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