旅行
账户
Teresa K
EV car owners, the facilities aren't there if you are travelling a distance.
Moddershall Oaks Country Spa Retreat的点评
点评：I want to start with the good points, because there were plenty.
We were warmly greeted upon arrival and the smell was divine, they use Neom and I love this brand. We were given a welcome drink and asked to fill in paper work.
We were then shown to our room, which was clean, and the decor was a classic design but fresh. And then I was shown around the facilities and given times for the dinner and breakfast. I agree with our guests that the bathroom facilities aren't designed for tall people. My husband couldn't for in the bath. But was happy to shower.
The facilities are lovely, and my husband and I found the staff extremely pleasant. I asked for extra body wash and they gave me plenty. I asked for larger robes, again no problem.
We had the pleasure of having the private jacuzzi for 45 minutes, this was complementary with the room we had booked. This was a lovely experience and a member of staff came and took our drinks order while we were resting in there, the service was again was fast and efficient.
The staff are very hard working. And the venue is lovely. The Deli staff were extremely attentive.
The restaurant was pleasant, small portions, but tasted lovely and the atmosphere was relaxing, facing a the lake with stunning views.
Neom diffusers are situated throughout the buildings and the aroma was lovely and staff mist the corridors every hour to maintain the ambience.
So as you can see there are a lot of positives to the review.
Here is my negative experience: I own an electric car and travelled a 1.5hrs to get to Moddershall Oaks. I need to charge the car to get home.
The Spa Night was booked for my husband's 45th birthday. So it was a special occasion for us. I paid a lot, (in my opinion) with the room upgrade I paid nearly £600, +extras for drinks. £600 for a SINGLE night, with 2 treatments for us both and us of the facilities. Please see attached photo.
I could have booked a cheap budget holiday to Spain and had change from £600.
Around the time I made the booking, I asked if there was car charging facilities and I was informed there wasn't, but there was a outdoor socket I could use if I need too. When we arrived, I found the socket and plugged the car in to charger, so we had charge for our return trip home. The charger I used was a slow charger and would take 18 hours to charge to a full charge. I was using 1.2kwh of electricity - as displayed on my car app. Just to give you an idea of how much electricity that is, a kettle can pull 1.1kwh and dishwasher/washing machine can pull 1.5kwh.
At some point during the stay, I checked the app and my car wasn't charging, so I went to check on the car and my charger was unplugged and thrown on the grass. Again I plugged it in and charged the car, I presuming another guest had unplugged the car.
Later on again, the car wasn't charging so again I plugged the car back in. Confused why it was being disconnected.
We went to dinner at 9 and when we finished eating at 9.30, and again the car was unplugged, so I approached the ladies on reception and was informed that Kirsty the reception manager was unplugging the car.
I waited and had a calm conversation with her, asking why the car was being unplugged and she said that 'they' didn't know who's car it was, and that I should have asked permission. Itc would have been obvious that the car belonged to a guest.
She said that the socket wasn't geared up to charge an electric car. But now I've spoken to her, she has messaged the maintenance man, and informed him to leave the car plugged in. This was 10.10pm.
As I was walking back to the car to plug it in again, and saw the maintenance person, I had a calm conversation with him also about unplugging my car, who informed me I was 'stealing' the electricity.
I compared plugging my car in, to guests plugging in phone chargers and hair straighteners. When I've paid so much to stay overnight, why is this even an issue?
I asked the maintenance person if I could speak to whomever was instructing the staff to unplug my car.
This was extremely late by this point, around 10.30pm and I was grateful that the owner/manager was willing to talk to me at such a late hour.
The manager spoke and started the conversation off by saying "the way I've conducted my myself was disgraceful" - which I found offensive. I was not rude or aggressive to any of the staff.
He wasn't happy that I didn't seek permission before I charged the car. While I agree maybe I could have spoken to staff and informed them about my phone call around the when I booked, I didn't think it was necessary at the time. Had I have known it was going to cause drama, of course I would have done.
(Remember my phone call around the time I booked, I was told there was a socket I could use. How else would I know where to go?)
The manager kindly let me charge the car up after a discussion. But this experience was not pleasant, it was extremely late at night and I felt that this situation was a witch hunt, everyone was unplugging my charger and one member of staff accused me of 'stealing the electricity'.
I paid just under £600 for a single nights stay and given that I travelled a 3 hour round trip, this could have been handled much better. It definitely could have been handled by duty manager rather than the owner of the establishment. I'm sorry it caused the amount of drama it did.
Our relaxing spa overnight stay was stressful to myself, and resulted in myself not sleeping until 3am. Which had the opposite affect of feeling relaxed. The next day my husband and I both just wanted to leave. We had our 2nd treatment and left straight after.
We won't be returning unfortunately. Our trip has been tarnished.
I think Moddershall Oaks are missing trade from people like myself because
they don't have Electric Car Charger's to allow people with electrics cars to visit.
We were warmly greeted upon arrival and the smell was divine, they use Neom and I love this brand. We were given a welcome drink and asked to fill in paper work.
We were then shown to our room, which was clean, and the decor was a classic design but fresh. And then I was shown around the facilities and given times for the dinner and breakfast. I agree with our guests that the bathroom facilities aren't designed for tall people. My husband couldn't for in the bath. But was happy to shower.
The facilities are lovely, and my husband and I found the staff extremely pleasant. I asked for extra body wash and they gave me plenty. I asked for larger robes, again no problem.
We had the pleasure of having the private jacuzzi for 45 minutes, this was complementary with the room we had booked. This was a lovely experience and a member of staff came and took our drinks order while we were resting in there, the service was again was fast and efficient.
The staff are very hard working. And the venue is lovely. The Deli staff were extremely attentive.
The restaurant was pleasant, small portions, but tasted lovely and the atmosphere was relaxing, facing a the lake with stunning views.
Neom diffusers are situated throughout the buildings and the aroma was lovely and staff mist the corridors every hour to maintain the ambience.
So as you can see there are a lot of positives to the review.
Here is my negative experience: I own an electric car and travelled a 1.5hrs to get to Moddershall Oaks. I need to charge the car to get home.
The Spa Night was booked for my husband's 45th birthday. So it was a special occasion for us. I paid a lot, (in my opinion) with the room upgrade I paid nearly £600, +extras for drinks. £600 for a SINGLE night, with 2 treatments for us both and us of the facilities. Please see attached photo.
I could have booked a cheap budget holiday to Spain and had change from £600.
Around the time I made the booking, I asked if there was car charging facilities and I was informed there wasn't, but there was a outdoor socket I could use if I need too. When we arrived, I found the socket and plugged the car in to charger, so we had charge for our return trip home. The charger I used was a slow charger and would take 18 hours to charge to a full charge. I was using 1.2kwh of electricity - as displayed on my car app. Just to give you an idea of how much electricity that is, a kettle can pull 1.1kwh and dishwasher/washing machine can pull 1.5kwh.
At some point during the stay, I checked the app and my car wasn't charging, so I went to check on the car and my charger was unplugged and thrown on the grass. Again I plugged it in and charged the car, I presuming another guest had unplugged the car.
Later on again, the car wasn't charging so again I plugged the car back in. Confused why it was being disconnected.
We went to dinner at 9 and when we finished eating at 9.30, and again the car was unplugged, so I approached the ladies on reception and was informed that Kirsty the reception manager was unplugging the car.
I waited and had a calm conversation with her, asking why the car was being unplugged and she said that 'they' didn't know who's car it was, and that I should have asked permission. Itc would have been obvious that the car belonged to a guest.
She said that the socket wasn't geared up to charge an electric car. But now I've spoken to her, she has messaged the maintenance man, and informed him to leave the car plugged in. This was 10.10pm.
As I was walking back to the car to plug it in again, and saw the maintenance person, I had a calm conversation with him also about unplugging my car, who informed me I was 'stealing' the electricity.
I compared plugging my car in, to guests plugging in phone chargers and hair straighteners. When I've paid so much to stay overnight, why is this even an issue?
I asked the maintenance person if I could speak to whomever was instructing the staff to unplug my car.
This was extremely late by this point, around 10.30pm and I was grateful that the owner/manager was willing to talk to me at such a late hour.
The manager spoke and started the conversation off by saying "the way I've conducted my myself was disgraceful" - which I found offensive. I was not rude or aggressive to any of the staff.
He wasn't happy that I didn't seek permission before I charged the car. While I agree maybe I could have spoken to staff and informed them about my phone call around the when I booked, I didn't think it was necessary at the time. Had I have known it was going to cause drama, of course I would have done.
(Remember my phone call around the time I booked, I was told there was a socket I could use. How else would I know where to go?)
The manager kindly let me charge the car up after a discussion. But this experience was not pleasant, it was extremely late at night and I felt that this situation was a witch hunt, everyone was unplugging my charger and one member of staff accused me of 'stealing the electricity'.
I paid just under £600 for a single nights stay and given that I travelled a 3 hour round trip, this could have been handled much better. It definitely could have been handled by duty manager rather than the owner of the establishment. I'm sorry it caused the amount of drama it did.
Our relaxing spa overnight stay was stressful to myself, and resulted in myself not sleeping until 3am. Which had the opposite affect of feeling relaxed. The next day my husband and I both just wanted to leave. We had our 2nd treatment and left straight after.
We won't be returning unfortunately. Our trip has been tarnished.
I think Moddershall Oaks are missing trade from people like myself because
they don't have Electric Car Charger's to allow people with electrics cars to visit.
翻译：我想先说说优点，因为优点有很多。
我们一到就受到了热情的欢迎，气味也很棒，他们使用 Neom，我很喜欢这个品牌。他们给我们提供了迎宾饮料，并要求我们填写文件。
然后我们被带到了干净的房间，装饰是经典但清新的设计。然后他们带我参观了设施，并告诉我晚餐和早餐的时间。我同意客人的说法，浴室设施不适合高个子。我丈夫不能泡澡。但很高兴能洗澡。
设施很棒，我丈夫和我觉得工作人员非常友好。我要求多加沐浴露，他们给了我很多。我要求大一点的浴袍，同样没有问题。
我们很高兴能使用私人按摩浴缸 45 分钟，这是与我们预订的房间相配的。这是一次美妙的体验，我们在里面休息时，一名工作人员过来帮我们点了饮料，服务又快又高效。
工作人员非常努力。场地也很漂亮。熟食店的工作人员非常细心。
餐厅很不错，份量不多，但味道很好，氛围很轻松，面朝湖泊，景色令人惊叹。
Neom 扩散器遍布整个建筑，香气宜人，工作人员每小时都会在走廊喷雾以保持氛围。
所以正如您所见，评论有很多积极之处。
这是我的负面体验：我有一辆电动车，花了 1.5 小时才到达 Moddershall Oaks。我需要给车充电才能回家。
水疗之夜是为我丈夫 45 岁生日预订的。所以这对我们来说是一个特殊的时刻。我付了很多钱（在我看来），升级房间我花了近 600 英镑，外加额外的饮料费。一晚 600 英镑，我们两人都享受了 2 次护理，我们可以使用设施。请参阅附图。
我本来可以预订一次便宜的西班牙假期，而且只需要 600 英镑的零钱。
在我预订的时候，我问了是否有汽车充电设施，我被告知没有，但如果我需要的话，可以使用室外插座。当我们到达时，我找到了插座并将汽车插入充电器，这样我们就有电回家了。我使用的充电器是慢速充电器，需要 18 小时才能充满电。我的汽车应用程序上显示，我用了 1.2 千瓦时的电。为了让你了解一下这是多少电，水壶可以消耗 1.1 千瓦时的电，洗碗机/洗衣机可以消耗 1.5 千瓦时的电。
在入住期间的某个时候，我查看了应用程序，发现我的车没有充电，所以我去检查车，发现我的充电器被拔掉了，扔在草地上。我再次插上电源并为汽车充电，我猜是另一位客人拔掉了汽车的电源。
后来，汽车又无法充电，所以我又把汽车的电源插回去了。我很困惑为什么会断开电源。
我们 9 点去吃晚饭，9 点半吃完饭，汽车的电源又被拔掉了，所以我找到前台的女士，被告知前台经理 Kirsty 正在拔掉汽车的电源。
我等了一会儿，和她平静地交谈，问她为什么要拔掉汽车的电源，她说“他们”不知道这是谁的车，我应该征得她的同意。很明显，这辆车是客人的。
她说这个插座不适合给电动汽车充电。但现在我已经和她谈过了，她已经给维修工发了信息，让他把车插上电源。这是晚上 10 点 10 分。
当我走回车上重新插上电源时，看到了维修人员，我和他平静地谈了谈拔掉汽车电源的事，他告诉我我“偷”电了。
我把给汽车插上电源比作客人给手机充电器和直发器插上电源。我花了这么多钱过夜，这怎么会是个问题呢？
我问维修人员，我是否可以和指示工作人员拔掉汽车电源的人谈谈。
这时已经很晚了，大约晚上 10:30，我很感激老板/经理愿意在这么晚的时候和我谈话。
经理开口说：“我的行为很可耻”——我觉得这很冒犯。我对任何员工都没有粗鲁或咄咄逼人。
他对我在给汽车充电前没有征求许可感到不高兴。虽然我同意也许我可以和工作人员谈谈，并在预订时告知他们我打电话的事情，但我当时认为没有必要。如果我知道这会引起麻烦，我当然会这么做。
（记得我预订时打电话时，他们告诉我有一个插座可以使用。否则我怎么知道去哪里？）
经理在讨论后好心地让我给车充电。但这次经历并不愉快，当时已经是深夜了，我觉得这种情况就像是一场迫害，每个人都在拔掉我的充电器，一名工作人员指责我“偷电”。
我花了不到 600 英镑入住一晚，考虑到我往返旅行了 3 个小时，这件事本来可以处理得更好。这件事本可以由值班经理而不是酒店老板来处理。我很抱歉这件事造成了如此大的麻烦。
我们在水疗中心度过的轻松一夜让我感到压力很大，导致我直到凌晨 3 点才睡着。这反而让我感觉很放松。第二天，我和丈夫都想离开。我们进行了第二次治疗，然后就离开了。
不幸的是，我们不会再回来了。我们的旅行被玷污了。
我认为 Moddershall Oaks 缺少像我这样的人的生意，因为他们没有电动汽车充电器，无法让有电动汽车的人来这里。
我们一到就受到了热情的欢迎，气味也很棒，他们使用 Neom，我很喜欢这个品牌。他们给我们提供了迎宾饮料，并要求我们填写文件。
然后我们被带到了干净的房间，装饰是经典但清新的设计。然后他们带我参观了设施，并告诉我晚餐和早餐的时间。我同意客人的说法，浴室设施不适合高个子。我丈夫不能泡澡。但很高兴能洗澡。
设施很棒，我丈夫和我觉得工作人员非常友好。我要求多加沐浴露，他们给了我很多。我要求大一点的浴袍，同样没有问题。
我们很高兴能使用私人按摩浴缸 45 分钟，这是与我们预订的房间相配的。这是一次美妙的体验，我们在里面休息时，一名工作人员过来帮我们点了饮料，服务又快又高效。
工作人员非常努力。场地也很漂亮。熟食店的工作人员非常细心。
餐厅很不错，份量不多，但味道很好，氛围很轻松，面朝湖泊，景色令人惊叹。
Neom 扩散器遍布整个建筑，香气宜人，工作人员每小时都会在走廊喷雾以保持氛围。
所以正如您所见，评论有很多积极之处。
这是我的负面体验：我有一辆电动车，花了 1.5 小时才到达 Moddershall Oaks。我需要给车充电才能回家。
水疗之夜是为我丈夫 45 岁生日预订的。所以这对我们来说是一个特殊的时刻。我付了很多钱（在我看来），升级房间我花了近 600 英镑，外加额外的饮料费。一晚 600 英镑，我们两人都享受了 2 次护理，我们可以使用设施。请参阅附图。
我本来可以预订一次便宜的西班牙假期，而且只需要 600 英镑的零钱。
在我预订的时候，我问了是否有汽车充电设施，我被告知没有，但如果我需要的话，可以使用室外插座。当我们到达时，我找到了插座并将汽车插入充电器，这样我们就有电回家了。我使用的充电器是慢速充电器，需要 18 小时才能充满电。我的汽车应用程序上显示，我用了 1.2 千瓦时的电。为了让你了解一下这是多少电，水壶可以消耗 1.1 千瓦时的电，洗碗机/洗衣机可以消耗 1.5 千瓦时的电。
在入住期间的某个时候，我查看了应用程序，发现我的车没有充电，所以我去检查车，发现我的充电器被拔掉了，扔在草地上。我再次插上电源并为汽车充电，我猜是另一位客人拔掉了汽车的电源。
后来，汽车又无法充电，所以我又把汽车的电源插回去了。我很困惑为什么会断开电源。
我们 9 点去吃晚饭，9 点半吃完饭，汽车的电源又被拔掉了，所以我找到前台的女士，被告知前台经理 Kirsty 正在拔掉汽车的电源。
我等了一会儿，和她平静地交谈，问她为什么要拔掉汽车的电源，她说“他们”不知道这是谁的车，我应该征得她的同意。很明显，这辆车是客人的。
她说这个插座不适合给电动汽车充电。但现在我已经和她谈过了，她已经给维修工发了信息，让他把车插上电源。这是晚上 10 点 10 分。
当我走回车上重新插上电源时，看到了维修人员，我和他平静地谈了谈拔掉汽车电源的事，他告诉我我“偷”电了。
我把给汽车插上电源比作客人给手机充电器和直发器插上电源。我花了这么多钱过夜，这怎么会是个问题呢？
我问维修人员，我是否可以和指示工作人员拔掉汽车电源的人谈谈。
这时已经很晚了，大约晚上 10:30，我很感激老板/经理愿意在这么晚的时候和我谈话。
经理开口说：“我的行为很可耻”——我觉得这很冒犯。我对任何员工都没有粗鲁或咄咄逼人。
他对我在给汽车充电前没有征求许可感到不高兴。虽然我同意也许我可以和工作人员谈谈，并在预订时告知他们我打电话的事情，但我当时认为没有必要。如果我知道这会引起麻烦，我当然会这么做。
（记得我预订时打电话时，他们告诉我有一个插座可以使用。否则我怎么知道去哪里？）
经理在讨论后好心地让我给车充电。但这次经历并不愉快，当时已经是深夜了，我觉得这种情况就像是一场迫害，每个人都在拔掉我的充电器，一名工作人员指责我“偷电”。
我花了不到 600 英镑入住一晚，考虑到我往返旅行了 3 个小时，这件事本来可以处理得更好。这件事本可以由值班经理而不是酒店老板来处理。我很抱歉这件事造成了如此大的麻烦。
我们在水疗中心度过的轻松一夜让我感到压力很大，导致我直到凌晨 3 点才睡着。这反而让我感觉很放松。第二天，我和丈夫都想离开。我们进行了第二次治疗，然后就离开了。
不幸的是，我们不会再回来了。我们的旅行被玷污了。
我认为 Moddershall Oaks 缺少像我这样的人的生意，因为他们没有电动汽车充电器，无法让有电动汽车的人来这里。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
