旅行
账户
Dreamer5172227****
Worst river rafting experience ever.
Kittatinny Canoes的点评
点评：I recently booked a Kittatinny River trip for my fiancé's 30th birthday, paying for six kayaks. At the start, we asked the employees if we could switch to two rafts and three kayaks, and they agreed without issue.
As we floated down the river, someone tried to get our attention by yelling. When we got closer, it turned out to be the manager, Nate, who claimed we had taken an extra raft and would be charged more. We were surprised since the staff had given us the rafts and said it was fine. Nate, however, was extremely rude and dismissive. Despite explaining the situation, he refused to listen. We ended up returning one raft and taking another kayak.
When we reached the end of our trip, the current was strong. Normally, employees help bring in the rafts and kayaks, but no one assisted us. Although we managed, older customers and those with small children struggled. None of the employees, including Nate, helped—they just yelled for everyone to get out and walk up the ramp. My buddy and I ended up helping others while Nate and his coworkers laughed and watched.
This was my first and last time with this company. I'm sharing this as a fair warning to anyone considering booking with them—be aware of the poor customer service and lack of assistance.
As we floated down the river, someone tried to get our attention by yelling. When we got closer, it turned out to be the manager, Nate, who claimed we had taken an extra raft and would be charged more. We were surprised since the staff had given us the rafts and said it was fine. Nate, however, was extremely rude and dismissive. Despite explaining the situation, he refused to listen. We ended up returning one raft and taking another kayak.
When we reached the end of our trip, the current was strong. Normally, employees help bring in the rafts and kayaks, but no one assisted us. Although we managed, older customers and those with small children struggled. None of the employees, including Nate, helped—they just yelled for everyone to get out and walk up the ramp. My buddy and I ended up helping others while Nate and his coworkers laughed and watched.
This was my first and last time with this company. I'm sharing this as a fair warning to anyone considering booking with them—be aware of the poor customer service and lack of assistance.
翻译：我最近为庆祝我未婚夫的 30 岁生日预订了一次基塔提尼河之旅，支付了六艘皮划艇的费用。一开始，我们问工作人员是否可以换成两艘木筏和三艘皮划艇，他们毫无异议地同意了。
当我们顺流而下时，有人试图通过大喊大叫引起我们的注意。当我们走近时，原来是经理内特，他声称我们多带了一只木筏，需要支付更多费用。我们很惊讶，因为工作人员已经给了我们木筏，并说没问题。然而，内特非常粗鲁和不屑一顾。尽管解释了情况，但他拒绝听取我们的意见。我们最终退回了一只木筏，又带了一艘皮划艇。
当我们到达旅程终点时，水流很急。通常情况下，员工会帮忙把木筏和皮划艇搬进来，但没有人帮助我们。虽然我们设法做到了，但年长的顾客和带着小孩的顾客却很吃力。包括 Nate 在内的所有员工都没有提供帮助——他们只是大喊让所有人下车并走上坡道。我和我的朋友最终帮助了其他人，而 Nate 和他的同事则在一旁笑着看着。
这是我第一次也是最后一次来这家公司。我分享这件事是为了给任何考虑预订这家公司的人一个警告——请注意糟糕的客户服务和缺乏帮助。
当我们顺流而下时，有人试图通过大喊大叫引起我们的注意。当我们走近时，原来是经理内特，他声称我们多带了一只木筏，需要支付更多费用。我们很惊讶，因为工作人员已经给了我们木筏，并说没问题。然而，内特非常粗鲁和不屑一顾。尽管解释了情况，但他拒绝听取我们的意见。我们最终退回了一只木筏，又带了一艘皮划艇。
当我们到达旅程终点时，水流很急。通常情况下，员工会帮忙把木筏和皮划艇搬进来，但没有人帮助我们。虽然我们设法做到了，但年长的顾客和带着小孩的顾客却很吃力。包括 Nate 在内的所有员工都没有提供帮助——他们只是大喊让所有人下车并走上坡道。我和我的朋友最终帮助了其他人，而 Nate 和他的同事则在一旁笑着看着。
这是我第一次也是最后一次来这家公司。我分享这件事是为了给任何考虑预订这家公司的人一个警告——请注意糟糕的客户服务和缺乏帮助。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
