旅行
账户
dianneb1963
Cottage stay - In major need of an upgrade
St. Mellion Golf Club的点评
点评：We have been to St Mellion before, many times, stayed at the hotel, but couldn't put up with the squeaky floorboards anymore and decided to try a cottage. We'd done two previous successful visits and wanted to do it again.
Firstly, £480 for three nights in a four-berth chalet was a bit expensive. We had four nights for that price on our last visit.
Secondly, on arrival, there was no welcome information on this visit. No tea, coffee, milk sachets etc like there had been before. Luckily I had brought stuff with me, but it would have been guaranteed in the hotel room.
On checking the cabin rooms, both beds and furniture had cobwebs on them. Obviously it had not been used for some time and housekeeping couldn't be bothered to give the property a once-over before it was due to be occupied.
On the first morning, we managed to have showers, no problem. The main bathroom shower cubicle is not exactly big enough for a comfortable shower and getting in and out meant the floor got wet. My daughter ended up using the ensuite one.
On the second evening, my husband went to shower after playing golf and there was no hot water, not even in the sink or basins. It was just gone 5pm and reception advised me that the maintenance staff had left for the day. I would have to wait until the morning for it to be looked at.
Third morning, unable to get a shower. The workman arrived and decided the water pump needed a new fuse, which he didn't carry on him, so had to go and get one. We had to leave the cabin to go out and trust the workman whenever he returned as he had been gone ages.
Third evening, there was lots of rain, but the front door leaked and the hallway was one huge puddle. If you had gone to the bathroom barefoot, you would have had wet feet and been paddling.
Fourth morning, I would say I was happy to be leaving and that it wasn't a good break with the issues. I mentioned it to reception and it was just "noted", nothing acknowledged.
Doing the emailed survey and advising of the issues hasn't created a reaction from the company. This is very disheartening. Unfortunately, we will not be returning and will advise others to avoid the property until it is upgraded.
Firstly, £480 for three nights in a four-berth chalet was a bit expensive. We had four nights for that price on our last visit.
Secondly, on arrival, there was no welcome information on this visit. No tea, coffee, milk sachets etc like there had been before. Luckily I had brought stuff with me, but it would have been guaranteed in the hotel room.
On checking the cabin rooms, both beds and furniture had cobwebs on them. Obviously it had not been used for some time and housekeeping couldn't be bothered to give the property a once-over before it was due to be occupied.
On the first morning, we managed to have showers, no problem. The main bathroom shower cubicle is not exactly big enough for a comfortable shower and getting in and out meant the floor got wet. My daughter ended up using the ensuite one.
On the second evening, my husband went to shower after playing golf and there was no hot water, not even in the sink or basins. It was just gone 5pm and reception advised me that the maintenance staff had left for the day. I would have to wait until the morning for it to be looked at.
Third morning, unable to get a shower. The workman arrived and decided the water pump needed a new fuse, which he didn't carry on him, so had to go and get one. We had to leave the cabin to go out and trust the workman whenever he returned as he had been gone ages.
Third evening, there was lots of rain, but the front door leaked and the hallway was one huge puddle. If you had gone to the bathroom barefoot, you would have had wet feet and been paddling.
Fourth morning, I would say I was happy to be leaving and that it wasn't a good break with the issues. I mentioned it to reception and it was just "noted", nothing acknowledged.
Doing the emailed survey and advising of the issues hasn't created a reaction from the company. This is very disheartening. Unfortunately, we will not be returning and will advise others to avoid the property until it is upgraded.
翻译：我们以前去过 St Mellion 很多次，在酒店住过，但再也无法忍受吱吱作响的地板，于是决定尝试住小屋。我们之前已经成功来过两次，想再来一次。
首先，四人小屋三晚 480 英镑有点贵。我们上次来的时候，以这个价格住了四晚。
其次，抵达时，没有关于这次访问的欢迎信息。没有像以前那样提供茶、咖啡、牛奶袋等。幸运的是我带了东西，但酒店房间里肯定会有。
检查小屋房间时，床和家具上都有蜘蛛网。显然，它已经有一段时间没用了，客房服务人员在入住前懒得再检查一遍。
第一天早上，我们设法洗了个澡，没问题。主浴室的淋浴间不够大，无法舒适地淋浴，进出意味着地板会被弄湿。我女儿最终使用了套间的淋浴间。
第二天晚上，我丈夫打完高尔夫球去洗澡，没有热水，水槽和面盆里也没有。当时刚过下午 5 点，接待处告诉我维修人员已经下班了。我必须等到早上才能看到维修人员。
第三天早上，无法洗澡。工人来了，发现水泵需要一个新的保险丝，但他没有随身携带，所以不得不去买一个。我们不得不离开小屋出去，相信工人回来后会做什么，因为他已经走了很久了。
第三天晚上，下了很多雨，但前门漏水，走廊里成了一个巨大的水坑。如果你赤脚去浴室，你的脚就会湿透，而且会划水。
第四天早上，我想说我很高兴离开，但问题并没有得到很好的解决。我向接待处提到了这一点，他们只是“注意到了”，没有承认。
通过电子邮件进行调查并告知问题，公司没有做出任何反应。这非常令人沮丧。不幸的是，我们不会再来，并建议其他人在升级之前不要入住这家酒店。
首先，四人小屋三晚 480 英镑有点贵。我们上次来的时候，以这个价格住了四晚。
其次，抵达时，没有关于这次访问的欢迎信息。没有像以前那样提供茶、咖啡、牛奶袋等。幸运的是我带了东西，但酒店房间里肯定会有。
检查小屋房间时，床和家具上都有蜘蛛网。显然，它已经有一段时间没用了，客房服务人员在入住前懒得再检查一遍。
第一天早上，我们设法洗了个澡，没问题。主浴室的淋浴间不够大，无法舒适地淋浴，进出意味着地板会被弄湿。我女儿最终使用了套间的淋浴间。
第二天晚上，我丈夫打完高尔夫球去洗澡，没有热水，水槽和面盆里也没有。当时刚过下午 5 点，接待处告诉我维修人员已经下班了。我必须等到早上才能看到维修人员。
第三天早上，无法洗澡。工人来了，发现水泵需要一个新的保险丝，但他没有随身携带，所以不得不去买一个。我们不得不离开小屋出去，相信工人回来后会做什么，因为他已经走了很久了。
第三天晚上，下了很多雨，但前门漏水，走廊里成了一个巨大的水坑。如果你赤脚去浴室，你的脚就会湿透，而且会划水。
第四天早上，我想说我很高兴离开，但问题并没有得到很好的解决。我向接待处提到了这一点，他们只是“注意到了”，没有承认。
通过电子邮件进行调查并告知问题，公司没有做出任何反应。这非常令人沮丧。不幸的是，我们不会再来，并建议其他人在升级之前不要入住这家酒店。
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