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Sophia R
Terrible
Nautic Planet - Rent a Boat的点评
点评：Extremely disappointing experience!!
My friend’s flight was delayed, so before our scheduled boat trip I contacted a staff member and explained that we would not be able to make the reservation. I specifically asked whether we could move the booking to the following day. The employee responded that it was “no problem” and asked whether we wanted the same time the next day.
Based on that representation, I understood that the booking had been successfully moved.
When I later spoke with management, I was told that the employee had no authority to approve the change and that I should have contacted someone else. However, I was never told that further approval was required, nor was I instructed to contact a manager. As a customer, I relied on the information provided by their staff.
What was even more disappointing was the attitude I encountered when trying to resolve the issue. Rather than acknowledging the confusion created by their own employee, I was told that I had no grounds for complaint.
Mistakes happen, but businesses should take responsibility when customers act in good faith based on information given by their staff. Unfortunately, that did not happen here.
I cannot recommend this company based on my experience.
My friend’s flight was delayed, so before our scheduled boat trip I contacted a staff member and explained that we would not be able to make the reservation. I specifically asked whether we could move the booking to the following day. The employee responded that it was “no problem” and asked whether we wanted the same time the next day.
Based on that representation, I understood that the booking had been successfully moved.
When I later spoke with management, I was told that the employee had no authority to approve the change and that I should have contacted someone else. However, I was never told that further approval was required, nor was I instructed to contact a manager. As a customer, I relied on the information provided by their staff.
What was even more disappointing was the attitude I encountered when trying to resolve the issue. Rather than acknowledging the confusion created by their own employee, I was told that I had no grounds for complaint.
Mistakes happen, but businesses should take responsibility when customers act in good faith based on information given by their staff. Unfortunately, that did not happen here.
I cannot recommend this company based on my experience.
翻译：极其令人失望的经历！！
我朋友的航班延误了，所以在我们预定的乘船游览之前，我联系了一位工作人员，解释说我们无法按时出发。我特意询问是否可以将预订改期到第二天。工作人员回复说“没问题”，并询问我们是否想要第二天同一时间。
基于此，我以为预订已经成功改期。
后来我联系了管理层，他们却告诉我那位工作人员没有权限批准更改，我应该联系其他人。然而，他们从未告知我需要进一步审批，也没有指示我联系经理。作为顾客，我完全信任了工作人员提供的信息。
更令人失望的是，我在试图解决问题时遇到的态度。他们非但没有承认是他们自己的员工造成的误解，反而告诉我我没有理由投诉。
错误在所难免，但当顾客基于工作人员提供的信息做出善意选择时，商家理应承担责任。很遗憾，这种情况并没有发生。
根据我的经验，我无法推荐这家公司。
我朋友的航班延误了，所以在我们预定的乘船游览之前，我联系了一位工作人员，解释说我们无法按时出发。我特意询问是否可以将预订改期到第二天。工作人员回复说“没问题”，并询问我们是否想要第二天同一时间。
基于此，我以为预订已经成功改期。
后来我联系了管理层，他们却告诉我那位工作人员没有权限批准更改，我应该联系其他人。然而，他们从未告知我需要进一步审批，也没有指示我联系经理。作为顾客，我完全信任了工作人员提供的信息。
更令人失望的是，我在试图解决问题时遇到的态度。他们非但没有承认是他们自己的员工造成的误解，反而告诉我我没有理由投诉。
错误在所难免，但当顾客基于工作人员提供的信息做出善意选择时，商家理应承担责任。很遗憾，这种情况并没有发生。
根据我的经验，我无法推荐这家公司。
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