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Review of Sky Zone Woodbridge – Disappointed with Membership Handling
Sky Zone的点评
点评：I’m really disappointed with my recent experience at Sky Zone in Woodbridge. When I visited, I was asked to sign what I was told was a standard waiver form—something most trampoline parks require for safety. What I didn’t realize was that the form also included a membership contract, and without any clear explanation or consent, I was signed up for a monthly membership.
Over the next three months, Sky Zone charged me automatically. I had no idea I was enrolled in anything until I checked my bank statements. When I called to ask about it, I was told they couldn’t refund the money—even though it was clear I had never intended to sign up for a membership. They did cancel it moving forward, but that doesn’t change the fact that I paid for something I never knowingly agreed to.
It’s really frustrating and feels deceptive. I hope they improve the way they present their waivers and membership sign-ups so that people don’t end up in the same situation I did.
Over the next three months, Sky Zone charged me automatically. I had no idea I was enrolled in anything until I checked my bank statements. When I called to ask about it, I was told they couldn’t refund the money—even though it was clear I had never intended to sign up for a membership. They did cancel it moving forward, but that doesn’t change the fact that I paid for something I never knowingly agreed to.
It’s really frustrating and feels deceptive. I hope they improve the way they present their waivers and membership sign-ups so that people don’t end up in the same situation I did.
翻译：我最近在伍德布里奇的Sky Zone体验真是令人失望。去的时候，他们让我签署了一份据说是标准的豁免表格——大多数蹦床公园出于安全考虑都需要这份表格。我当时没有意识到，表格里还包含一份会员合同，而且在没有任何明确解释或同意的情况下，我就注册了月度会员。
在接下来的三个月里，Sky Zone自动向我收费。直到我查看银行对账单，我才知道自己注册了任何会员。我打电话询问时，被告知无法退款——尽管我显然从未打算注册会员。他们确实取消了会员，但这并不能改变我为一些我从未知情同意过的事情付费的事实。
这真的令人沮丧，感觉像是在欺骗我。我希望他们能改进豁免表格和会员注册的方式，以免大家落入我的圈套。
在接下来的三个月里，Sky Zone自动向我收费。直到我查看银行对账单，我才知道自己注册了任何会员。我打电话询问时，被告知无法退款——尽管我显然从未打算注册会员。他们确实取消了会员，但这并不能改变我为一些我从未知情同意过的事情付费的事实。
这真的令人沮丧，感觉像是在欺骗我。我希望他们能改进豁免表格和会员注册的方式，以免大家落入我的圈套。
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