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Customer Complaint - Missed Aqua Sana Visit
Aqua Sana Longleat Forest的点评
点评：I’ve been a loyal visitor to Aqua Sana for over a year, attending roughly every three months and always enjoying my experience—until now. I was booked to visit today, but unfortunately I’ve been unwell this week and unable to attend. I’ve spent the entire week trying to contact Aqua Sana via phone and social media to discuss my situation, but I’ve had absolutely no success in reaching anyone.
This lack of response is incredibly disappointing, especially given how frequently I’ve visited in the past without issue. This is the first time I’ve ever needed to speak with someone regarding a cancellation due to illness, and it’s frustrating that there’s no way to do so. The policy requiring seven days’ notice for changes is completely unreasonable—no one can predict illness that far in advance.
As a result, I’ve lost out on both the experience and the money I paid, simply because I was unwell and couldn’t get hold of anyone to help. The absence of customer support in situations like this is unacceptable, and sadly, it’s enough to make me decide not to return to Aqua Sana again. It’s a real shame that such a great experience has been overshadowed by such poor service.
This lack of response is incredibly disappointing, especially given how frequently I’ve visited in the past without issue. This is the first time I’ve ever needed to speak with someone regarding a cancellation due to illness, and it’s frustrating that there’s no way to do so. The policy requiring seven days’ notice for changes is completely unreasonable—no one can predict illness that far in advance.
As a result, I’ve lost out on both the experience and the money I paid, simply because I was unwell and couldn’t get hold of anyone to help. The absence of customer support in situations like this is unacceptable, and sadly, it’s enough to make me decide not to return to Aqua Sana again. It’s a real shame that such a great experience has been overshadowed by such poor service.
翻译：一年多来，我一直是 Aqua Sana 的忠实顾客，大约每三个月去一次，每次都很享受这次体验——直到现在。我预约了今天的服务，但很遗憾，这周身体不适，无法前往。我花了整整一周的时间，试图通过电话和社交媒体联系 Aqua Sana，讨论我的情况，但完全联系不上任何人。
这种缺乏回应的情况真是令人失望，尤其是考虑到我过去经常光顾，而且都没有遇到任何问题。这是我第一次因为生病取消行程而需要找人沟通，却没有办法沟通，真是令人沮丧。变更行程需要提前七天通知的政策完全不合理——没有人能提前这么久预测到病情。
结果，我不仅失去了这次体验，也损失了支付的费用，就因为我身体不适，找不到人帮忙。在这种情况下竟然没有客服支持，真是令人无法接受，而且很遗憾，这足以让我决定不再光顾 Aqua Sana。如此美好的体验竟然被如此糟糕的服务所掩盖，真是令人遗憾。
这种缺乏回应的情况真是令人失望，尤其是考虑到我过去经常光顾，而且都没有遇到任何问题。这是我第一次因为生病取消行程而需要找人沟通，却没有办法沟通，真是令人沮丧。变更行程需要提前七天通知的政策完全不合理——没有人能提前这么久预测到病情。
结果，我不仅失去了这次体验，也损失了支付的费用，就因为我身体不适，找不到人帮忙。在这种情况下竟然没有客服支持，真是令人无法接受，而且很遗憾，这足以让我决定不再光顾 Aqua Sana。如此美好的体验竟然被如此糟糕的服务所掩盖，真是令人遗憾。
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