旅行
账户
Valerie T
Poor customer service from meat manager
Wilson Farm的点评
点评：I have shopped at Wilson Farm for over 40 years because I love the quality of their meats and fresh produce. Unfortunately, I will not return after my recent experience. Thanksgiving dinner I happily spent six hours cooking and preparing dinner for my family only to find that when it came time to carve the fresh turkey I purchased, it had no meat. Literally just crispy skin and all bone. This was a 16 pound turkey. On a side note, the produce part of the meal (salad, roasted veggies, squash and gravy) was delicious. I spoke with the front store manager the following day who was very polite and gracious. He offered me a store credit which was the appropriate response. Then the meat manager came over who was not so gracious and his tone was sarcastic. I'm not sure what he was insinuating, however, I am not that customer who goes to a restaurant, orders a $60.00 meal, eats it and tells the waiter it wasn't good expecting them to take the meal off my bill. I was so disappointed with his lack of customer service, I left without the store credit in hopes that he may receive some customer service training. I will be shopping elsewhere from now on which is equally disappointing. One bad experience was enough for me. Attached you will find pictures of what was under the skin. Hope the next customer receives better quality service.
翻译：我在威尔逊农场购物已有 40 多年，因为我喜欢他们的肉类和新鲜农产品的质量。不幸的是，在我最近的经历之后我不会再回来了。感恩节晚餐，我高兴地花了六个小时为家人做饭和准备晚餐，结果发现当我切我买的新鲜火鸡时，它没有肉。从字面上看就是脆皮和骨头。这是一只 16 磅重的火鸡。顺便说一句，这顿饭的农产品部分（沙拉、烤蔬菜、南瓜和肉汁）很美味。第二天我与前台经理交谈，他非常有礼貌和亲切。他向我提供了商店积分，这是适当的回应。然后肉类经理过来了，他的态度就不那么客气了，语气还带着讽刺。我不确定他在暗示什么，但是，我不是那种去餐馆点了一份 60.00 美元的饭菜，吃完后告诉服务员不要指望他们把这顿饭从我的账单上划掉的顾客。我对他缺乏客户服务感到非常失望，我没有获得商店信用就离开了，希望他能接受一些客户服务培训。从现在开始我会去其他地方购物，这同样令人失望。一次糟糕的经历对我来说就足够了。附件中您会找到皮肤下的照片。希望下一个客户能得到更优质的服务。
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