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Paul S
Staff very poor, lovely home to visit but could be so much better
Casa-Museo César Manrique的点评
点评：The entrance is to a ticket desk in darkness, with a glass screen reflecting the sunlight so you cannot see who you are trying to speak to. Quite unfriendly lady (I think) takes your 10 euros but you do not even get a plan or route to follow around the home.
Staff around the home, are unfriendly, just stand talking to each other, ignoring visitors totally, you have to interrupt their chatter to ask which way to go, no pointers or arrows, so you don’t miss rooms, if the staff are volunteers that would be bad enough, but if they are paid, they need to be trained or replaced.
Nowhere to get a drink or coffee, would have bought postcards etc. but could find no shop.
Came across by accident a video showing, with a crowd watching, a few plastic seats mean you have to wait for someone to leave before any chance to get a seat, only to find after over an hour to see up to where you came in that, with talking, reflections on the screen, English subtitles, often so fast you cannot watch the pictures while trying to read the subtitles, very disappointing. A darker area with seating, clearly marked, and a time for the start of the video, also the run time would help.
I loved Cesar's home, but the foundation need to do a secret visitor to see the issues for visitors and how poor the staff are.
Unsure this will pull in visitors unless changes are made, which is a great shame and certainly does not live up to Cesar's ability to provide quality, well planned locations for visitors.
Staff around the home, are unfriendly, just stand talking to each other, ignoring visitors totally, you have to interrupt their chatter to ask which way to go, no pointers or arrows, so you don’t miss rooms, if the staff are volunteers that would be bad enough, but if they are paid, they need to be trained or replaced.
Nowhere to get a drink or coffee, would have bought postcards etc. but could find no shop.
Came across by accident a video showing, with a crowd watching, a few plastic seats mean you have to wait for someone to leave before any chance to get a seat, only to find after over an hour to see up to where you came in that, with talking, reflections on the screen, English subtitles, often so fast you cannot watch the pictures while trying to read the subtitles, very disappointing. A darker area with seating, clearly marked, and a time for the start of the video, also the run time would help.
I loved Cesar's home, but the foundation need to do a secret visitor to see the issues for visitors and how poor the staff are.
Unsure this will pull in visitors unless changes are made, which is a great shame and certainly does not live up to Cesar's ability to provide quality, well planned locations for visitors.
翻译：入口处是一个昏暗的售票处，玻璃隔板反射着阳光，让你根本看不清接待你的人。一位态度很不友好的女士（我觉得是）收了你10欧元，却连个参观路线图都没有。
养老院里的工作人员也很不友好，他们只是站在那里聊天，完全无视游客。你必须打断他们的谈话才能问路，没有任何指示牌或箭头，所以很容易迷路。如果这些工作人员是志愿者，那还情有可原，但如果他们是拿工资的，就应该对他们进行培训或者更换人选。
这里没有地方可以买到饮料或咖啡，本来想买些明信片之类的东西，结果根本找不到商店。
偶然看到一段视频，里面挤满了人，只有几个塑料座位，这意味着你必须等别人离开才能有机会坐下。结果一个多小时后，你才发现自己回到了来时的路，而且视频里充斥着交谈声、屏幕反光，还有英文字幕，字幕速度快得让人根本无法一边看画面一边看字幕，非常令人失望。如果能提供一个光线更暗、座位更充足的区域，并清楚地标明视频的开始时间和时长，那就更好了。
我很喜欢塞萨尔的故居，但基金会应该安排一位秘密访客来了解游客遇到的问题以及工作人员的服务水平。
除非做出改变，否则我怀疑这里是否还能吸引游客，这真是太可惜了，也完全辜负了塞萨尔为游客提供高质量、精心规划的场所的实力。
养老院里的工作人员也很不友好，他们只是站在那里聊天，完全无视游客。你必须打断他们的谈话才能问路，没有任何指示牌或箭头，所以很容易迷路。如果这些工作人员是志愿者，那还情有可原，但如果他们是拿工资的，就应该对他们进行培训或者更换人选。
这里没有地方可以买到饮料或咖啡，本来想买些明信片之类的东西，结果根本找不到商店。
偶然看到一段视频，里面挤满了人，只有几个塑料座位，这意味着你必须等别人离开才能有机会坐下。结果一个多小时后，你才发现自己回到了来时的路，而且视频里充斥着交谈声、屏幕反光，还有英文字幕，字幕速度快得让人根本无法一边看画面一边看字幕，非常令人失望。如果能提供一个光线更暗、座位更充足的区域，并清楚地标明视频的开始时间和时长，那就更好了。
我很喜欢塞萨尔的故居，但基金会应该安排一位秘密访客来了解游客遇到的问题以及工作人员的服务水平。
除非做出改变，否则我怀疑这里是否还能吸引游客，这真是太可惜了，也完全辜负了塞萨尔为游客提供高质量、精心规划的场所的实力。
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